Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$155K - $259K *

Transform healthcare performance by leading integrated optimization programs that enhance clinical, operational, and financial outcomes for hospitals and health systems. Drive measurable results throu...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Transform the finance function by leading operations, capital strategy, and team building in a fast-growing software company. Collaborate with leadership to drive accountability and operational effici...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$105K - $152K *

Unlock potential by managing strategic client relationships and account performance across pharmacy services. Collaborate with internal teams and vendors to ensure service delivery, resolve issues, an...

Illinois, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $122K *

Take ownership of financial planning and analysis for G&A expenses, driving insights and reporting for senior leadership. Collaborate with teams to enhance budgeting, forecasting, and variance analysi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $160K *

Transform your career by leading strategic account management for top Healthcare clients. Drive client satisfaction, revenue growth, and operational excellence while collaborating with cross-functiona...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$140K - $175K *

Transform the marketing landscape by leading strategic initiatives that drive brand authority, generate qualified leads, and accelerate revenue growth in the cybersecurity compliance sector for defens...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $131K *

Tackle complex digital sales initiatives in healthcare, driving portfolio growth and strategic collaborations to enhance customer engagement and meet business objectives. Focus on multi-region sales s...

Ontario, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$260K - $312K *

Elevate your career by leading Corporate FP&A initiatives in a high-growth environment. Drive strategic financial planning, forecasting, and reporting while building a robust financial infrastructure...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$81K - $100K *

Deliver exceptional client service by managing strategic accounts, driving retention, and fostering growth. Collaborate with cross-functional teams to address customer needs and expand business opport...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $180K *

Empower business growth by architecting financial planning and analytics as you lead the charge in building a high-performing FP&A function. Collaborate across departments to drive strategy and capita...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$293K - $313K *

Shape the future of occupational health by leading clinical strategies and enhancing service quality across multiple health centers. Collaborate with teams to drive compliance, mentor providers, and e...

Littleton, CORemote

Today

  •   5 - 7 years exp.  •   Healthcare

$155K - $185K *

Champion growth and customer marketing by leading a dynamic team to drive full-funnel strategies, optimize campaigns, and leverage AI tools for enhanced performance and insights. Shape the future of m...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$203K - $245K *

Unlock potential by leading a national team of Thought Leader Liaisons to enhance KOL engagement and advocacy in oncology. Drive strategic initiatives, foster collaboration, and ensure compliance whil...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $218K *

Optimize federal agency programs by leading strategic initiatives that enhance relationships with stakeholders, ensuring alignment with organizational priorities and driving advocacy efforts across mu...

Washington Metro, DCRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Drive sustained growth as a key commercial leader by executing innovative revenue strategies, generating new client opportunities, and expanding market presence in the evolving data center and AI infr...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$298K - $377K *

Champion the future of connectivity by leading a high-impact Solutions Engineering team. Drive strategic initiatives, mentor talent, and bridge technology with business goals for Service Provider cust...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$111K - $145K *

Lead transformative IT projects from inception to completion, ensuring timely delivery and budget adherence. Collaborate across departments to translate business needs into actionable plans while mana...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$200K - $270K *

Lead the development and execution of GxP quality systems, ensuring compliance and oversight for clinical and CMC quality. Drive vendor qualification, audits, and training while fostering a culture of...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$119K - $186K *

Transform the future of supply chain technology by leading innovation initiatives, managing a structured evaluation process, and engaging stakeholders to drive measurable value and strategic alignment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive customer success by leading a dynamic team in delivering high-quality SaaS implementations. Collaborate across functions to enhance performance, navigate challenges, and embrace innovative solut...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's redefining healthcare recruiting by building and scaling a high-impact Direct Employer business through innovative sales strategies and cutting-edge technology, driving growth direc...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$120K - $150K *

Unlock potential by driving strategic insights and market analysis for real estate investments. Collaborate with teams to shape investment strategies, mentor junior analysts, and produce thought leade...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$245K - $288K *

Join a team that's redefining marketing intelligence by leveraging data to shape strategies, drive growth, and enhance audience understanding. Lead a high-performing team to transform insights into ac...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Technical Services

$92K - $139K *

Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Drive customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships to enhance client satisfaction and revenue growth...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.