Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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1
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$96K - $125K *

Join a team that's focused on enhancing delivery across cross-functional initiatives, ensuring timely execution and risk management. Collaborate with diverse teams to drive improvements and elevate cu...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Join a dynamic team to drive growth in government technology solutions. Leverage your expertise to build relationships, identify opportunities, and lead complex sales cycles, ensuring impactful soluti...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive new subscription opportunities by building relationships and co-selling with account teams. Leverage your expertise in supply chain software to identify prospects, generate demand, and enhance s...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$195K - $325K *

Elevate the Risk & Compliance strategy for R&D, leading a team to foster a risk-aware culture, manage budgets, and engage with stakeholders to ensure effective cyber risk management across GSK's resea...

Philadelphia, PARemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$68K - $105K *

Lead the charge in managing complex projects by coordinating cross-functional teams, ensuring timely delivery, and maintaining project health through effective planning and execution. Drive stakeholde...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $85K *

Optimize partnerships with healthcare entities to enhance cancer care access and outcomes, while driving strategic initiatives and influencing policy through collaborative efforts across the cancer ca...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$185K - $265K *

Engage in strategic leadership to design and implement partner programs that drive pipeline growth, enhance partner enablement, and ensure operational excellence across cross-functional teams for scal...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $220K *

Drive strategic client engagement and business development within assigned territories, fostering relationships with C-level executives in the legal sector to enhance growth and establish trust in tai...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $210K *

Accelerate growth by leading strategic sales initiatives, driving revenue, and mentoring high-performing teams in the Conference and PA sector across North America, while collaborating with cross-func...

Burnsville, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $110K *

Lead the charge in delivering exceptional client service while managing a dynamic team. Balance operational leadership with people management to enhance service processes and ensure high standards in...

Needham, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $100K *

Transform healthcare by owning client relationships, guiding clinics through onboarding, and ensuring long-term success. Leverage your expertise to analyze workflows and drive impactful solutions in a...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$250K - $286K *

Shape the future of sales by leading a dynamic team to drive new business, refine strategies, and enhance customer experiences in a fast-paced SaaS environment, while mentoring leaders and achieving a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Advance your career by managing diverse medical communications projects, ensuring timely delivery and client satisfaction while leading multidisciplinary teams and maintaining strong relationships wit...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $150K *

Drive revenue growth by acquiring new business and managing key accounts, leveraging relationship-building, lead generation, and strategic selling in a fast-paced environment to redefine contractor ri...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $190K *

Accelerate customer success by leading post-sales deployments of innovative AI solutions in healthcare. Shape operational strategies to ensure measurable outcomes, adoption, and expansion while drivin...

San Francisco, CARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$153K - $256K *

Unlock strategic partnerships by managing complex Integrated Network Systems. Drive customer engagement and retention while advocating for enterprise solutions. Collaborate with leadership to enhance...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$127K - $203K *

Transform your career by leading regional operations, driving growth, and mentoring teams. Oversee strategic initiatives, manage budgets, and cultivate relationships to achieve business objectives whi...

Ontario, CARemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$254K - $382K *

Pioneer innovative clinical strategies as a senior medical leader, driving excellence in study execution and client engagement. Collaborate with cross-functional teams to enhance patient care and oper...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Empower enterprise growth by leading strategic sales initiatives, engaging C-suite clients, and delivering innovative, data-driven solutions that transform customer acquisition and retention for top b...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$275K - $325K *

Drive the growth of healthcare practices by owning strategy, partnerships, and P&L. Collaborate with teams to deliver tailored financial solutions, while leveraging your network to establish Flex as t...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock potential by driving enterprise sales through strategic prospecting and relationship management. Collaborate with cross-functional teams to close complex deals and leverage AI tools to enhance...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$144K - $288K *

Lead the charge in shaping the Security Automation portfolio, driving product strategy and user adoption while developing a high-performing team of product managers. Collaborate closely with engineeri...

Arizona, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$125K - $155K *

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $259K *

Champion organizational success by leading HR strategies, guiding senior leaders, and fostering an inclusive workplace. Leverage HR expertise to enhance talent management and drive business performanc...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in engineering excellence, overseeing a team of 60 while driving AI initiatives and enhancing operational strategies. Collaborate with product leadership to elevate engineering practic...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.