Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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1
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$235K - $265K *

Champion product innovation by leading a dynamic team to define strategy, drive decisions, and ensure successful launches that align with company growth and customer needs in the health technology sec...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$160K - $190K *

Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$124K - $156K *

Shape the future of AI Services by owning product strategy and execution. Collaborate with engineering teams to define agentic capabilities, drive tool strategies, and establish AI quality standards t...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $303K *

Empower leadership by providing strategic advisory and operational support, enhancing decision-making and execution within a dynamic environment, while ensuring alignment with organizational objective...

RemoteRemote

Reposted today

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in enhancing customer support by managing Tier 3 Support and Support Engineering teams. Drive technical resolutions, streamline escalations, and foster team development within a dynami...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $175K *

Empower creative storytelling by leading concept development and mentoring writers. Collaborate with cross-functional teams to transform complex healthcare narratives into engaging content that drives...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $120K *

Unlock potential by driving actionable insights through advanced analytics, collaborating closely with planning teams to exceed client goals. Lead and mentor a dynamic analytics team while enhancing p...

Michigan, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$120K - $250K *

Drive transformative change in Life Sciences by leading complex global projects, mentoring teams, and delivering innovative content strategies that enhance patient communication and operational effici...

Boston, MARemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $231K *

Lead initiatives to enhance Commercial/Medicare networks by negotiating agreements, managing provider relationships, and collaborating cross-functionally to meet strategic goals and improve healthcare...

Texas, USRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Transform client insights into strategic growth by leveraging your analytical acumen to enhance revenue and operational effectiveness. Collaborate with teams to drive informed decisions and present im...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$136K - $195K *

Accelerate progress at the forefront of public-sector sales by leading a dynamic team focused on identity security solutions. Drive strategy, foster partnerships, and achieve revenue growth across Sta...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $160K *

Elevate your career by leading a dynamic Social Media team, driving innovative strategies, and enhancing client relationships. You'll manage campaigns, mentor talent, and shape the future of social ma...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Media

$190K - $316K *

Lead a high-performing platform engineering organization to deliver secure, reliable infrastructure services globally. Drive strategy, execution, and operational management across cloud, AI, and core...

RemoteRemote

Reposted today

  •   11 - 15 years exp.  •   Healthcare

$120K - $140K *

Drive impactful paid search strategies for higher education clients, balancing strategic vision with hands-on execution. Lead performance optimization and client engagement to achieve measurable busin...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$90K - $120K *

Analyze and enhance business processes across the services lifecycle. Develop reporting solutions and dashboards to drive informed decisions, improve revenue predictability, and support stakeholders i...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$163K - $216K *

Unlock potential by serving as a strategic partner for enterprise payer accounts, focusing on risk adjustment and quality programs. Engage with C-suite leaders, enhance client relationships, and drive...

North Carolina, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$105K - $130K *

Join a team that's dedicated to transforming the future of healthcare finance. Collaborate with cross-functional teams to enhance service delivery and drive innovative solutions that empower clients a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in shaping Stedi's litigation strategy, driving affirmative disputes and regulatory actions to protect and expand our operational freedom in the healthcare sector. Collaborate with lea...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $219K *

Optimize medical sponsorship strategies and operations by collaborating with stakeholders, managing budgets, and ensuring timely execution of congress activities while enhancing process efficiency and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Pioneer strategic sales excellence by architecting complex deals with precision across multiple business units and geographies while forging C-suite relationships and leveraging AI to optimize the sal...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$170K - $215K *

Champion the opening and leadership of a new office while overseeing construction projects, building teams, and ensuring high-quality deliverables. Shape processes and client relationships as a strate...

California, USRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $176K *

Optimize your career by leading integrated marketing campaigns that drive enterprise growth. Collaborate across teams to craft compelling narratives and ensure cohesive execution from strategy to laun...

CanadaRemote

6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$153K - $208K *

Partner with us to architect and execute integrated marketing campaigns that drive enterprise product launches and enhance brand storytelling, ensuring alignment across multiple teams and channels for...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$105K - $165K *

Elevate your career by leading strategic financial planning and analysis across diverse business units. Drive insights, enhance reporting processes, and partner with leadership to optimize decision-ma...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.