Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $172K *

Elevate initiatives by managing key projects and leading teams to enhance healthcare access and performance. Drive strategic growth through collaboration, risk assessment, and effective communication...

Long Beach, CARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower your career by driving strategic sales initiatives within large healthcare organizations. Own the full sales cycle, build executive relationships, and position a leading clinical collaboration...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Unlock potential by leading content strategy and production for a dynamic B2B tech firm. Drive narrative development, optimize for SEO, and create impactful materials that enhance pipeline and engage...

San Francisco, CARemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$206K - $261K *

Accelerate the commercialization of AI-driven solutions by leading strategy and planning efforts. Collaborate cross-functionally to define go-to-market frameworks, enhance retailer experiences, and dr...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$234K - $247K *

Join a dynamic team to shape AI-driven solutions for retailers, defining go-to-market strategies and driving cross-functional collaboration to enhance product offerings and market impact...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$194K - $266K *

Champion patient engagement strategies by leading a dynamic team focused on optimizing recruitment and retention across clinical trials. Drive performance, enhance collaboration, and ensure successful...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $125K *

Transform financial strategy and operations as a key leader, driving growth and excellence. Oversee accounting, banking, and financial planning while influencing company direction and supporting strat...

Orwigsburg, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $180K *

Drive client engagement and revenue growth by becoming a trusted advisor in Revenue Cycle Management. Leverage expertise to retain and expand business while ensuring client satisfaction across a diver...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$151K - $215K *

Innovate global technology procurement strategies, optimizing spend and supplier relationships. Collaborate with cross-functional teams to enhance value creation and drive efficiency across technology...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$203K - $290K *

Empower impactful narratives as you architect and lead a global CEO communications strategy, translating complex tech innovations into compelling stories that resonate across media and digital platfor...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$88K - $105K *

Join a team that's dedicated to enhancing client financial performance through accurate forecasting, variance analysis, and innovative automation. Collaborate with cross-functional teams to drive budg...

Chicago, ILRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$85K - $95K *

Lead the charge in client engagement and lifecycle management, driving retention and organic growth within legal accounts. Build relationships, identify cross-sell opportunities, and ensure high clien...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $140K *

Accelerate growth and expand market presence by developing strategic sales initiatives, managing national accounts, and building key industry relationships in the commercial real estate sector. Drive...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $135K *

Join a team that's driving enterprise growth by identifying new business opportunities and forming strategic relationships. You'll navigate complex sales cycles and engage with senior leaders to tailo...

RemoteRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Media

$88K - $111K *

Elevate your career by implementing lease accounting solutions, optimizing client software use, and collaborating with teams to enhance product functionality and documentation. Drive success in enterp...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion innovative design solutions for B2B2C platforms, driving user-centric experiences while balancing stakeholder needs. Collaborate across teams to elevate product quality and scalability, ensur...

Missouri, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$90K - $110K *

Drive successful qualitative research projects, leading analysis, client relationships, and budget management. Leverage expertise to enhance methodologies and foster collaboration across teams for imp...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Join a team that's driving HEDIS performance across all business lines, enhancing quality outcomes and operational effectiveness. Lead strategic initiatives, oversee cross-functional collaboration, an...

Harrisburg, PARemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$133K - $171K *

Shape the future of digital video strategy by leading CTV initiatives, optimizing performance, and fostering innovation. Collaborate with teams to connect audience insights with client goals, ensuring...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Partner with us to lead financial strategy and analysis, driving performance management and decision support. Collaborate with executives to translate business goals into actionable financial plans an...

Tucson, AZRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Join us in providing strategic financial leadership to enhance planning, forecasting, and performance management. Collaborate with executives to translate business strategies into actionable financial...

Maitland, FLRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$191K - $239K *

Lead the development and growth of a Sales Engineering team focused on new product incubation, driving adoption and revenue through strategic customer engagements and cross-functional collaboration to...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Champion enterprise-wide operational excellence by leading Central Operations, integrating reliability, training, and innovation to enhance performance, reduce risk, and drive measurable results acros...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Support clients by providing expert technical assistance and fostering strong relationships. Analyze software usage to enhance client success and drive retention through proactive engagement and colla...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.