Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$150K - $180K *

Lead a talented design team to shape the user experience across multiple platforms. Define interaction patterns, elevate design standards, and collaborate with cross-functional teams to deliver innova...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $300K *

Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Transform enterprise relationships by leading complex deals with Fortune 500 companies. Collaborate with executives, navigate buying committees, and structure innovative agreements to drive growth in...

New York City, NYRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$200K - $250K *

Transform the defense technology landscape as a co-founder and CEO, driving strategy, capital formation, and business development for an innovative training platform. Lead a dynamic team to secure con...

Arlington, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$168K - $285K *

Drive strategic partnerships by shaping and executing initiatives that align with AI and business priorities. Collaborate across teams to develop relationships and deliver measurable outcomes that enh...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $150K *

Lead strategic sales initiatives within the public sector, driving new business and expanding existing accounts. Manage complex SaaS deals, build strong relationships, and deliver tailored solutions t...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Join a team that's driving growth in Life Sciences by managing key client relationships and delivering innovative solutions. You'll oversee the entire sales process, collaborating with experts to achi...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by driving customer engagement and product adoption through integrated marketing campaigns. As a senior contributor, craft programs that enhance the customer journey while collaborati...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Join a team that's redefining global events management by leading a dynamic program management function. Oversee flagship conferences and regional events, ensuring strategic alignment, operational exc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the transformation of HR technology by optimizing systems, enhancing data integrity, and driving strategic initiatives that elevate the employee experience and support organizational growth...

Richmond Hill, GARemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$99K - $109K *

Optimize customer engagement by managing a portfolio of mid-market accounts while driving digital adoption through innovative programs and strategies. Collaborate cross-functionally to enhance client...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$91K - $138K *

Contribute to our growth by driving sales of SaaS solutions to government agencies. Collaborate with partners, build relationships, and exceed sales targets while navigating the complexities of govern...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $180K *

Lead the charge in driving growth and building strategic partnerships in the financial sector. Leverage your B2B enterprise sales expertise to develop market strategies and own revenue targets while f...

New York, NYRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$82K - $137K *

Join a team that's dedicated to enhancing client relationships and service delivery. You'll manage client needs, collaborate with internal teams, and analyze data to drive satisfaction and performance...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Grow your career with a strategic role leading global financial services accounts, driving long-term relationships and growth through collaboration across regions, technology solutions, and a holistic...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$280K - $350K *

Unlock potential by leading a high-performing Enterprise sales team to drive revenue growth, mentor talent, and align strategies across departments, ensuring success in complex B2B SaaS solutions for...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$169K - $295K *

Champion growth in banking regulatory reporting by combining domain expertise, customer delivery, and strategic market collaboration. Drive innovation and influence product direction to establish Work...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$170K - $200K *

Drive market and competitive intelligence initiatives to enhance strategic decision-making across teams. Build a high-performing function that delivers insights on customer behavior, market trends, an...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$111K - $167K *

Elevate customer success by owning strategic relationships and technical solutions. Drive adoption and outcomes for a portfolio of accounts, collaborating across teams to ensure seamless implementatio...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Join a team that's dedicated to driving client success in oncology. As a key leader, you'll manage relationships, oversee project delivery, and foster growth across a diverse portfolio, ensuring high...

Philadelphia, PARemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Elevate your career by designing and executing innovative content workflows, leveraging AI to enhance efficiency and quality. Collaborate with diverse teams to create impactful, structured content acr...

Lanham, MDRemote

Today

  •   5 - 7 years exp.  •   Media

$190K - $200K *

Elevate operational excellence by leading transformation initiatives and optimizing Shared Services. Collaborate with senior leaders to drive measurable improvements in productivity, cost efficiency...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Lead the Vendor Management Office, overseeing vendor governance, lifecycle management, and performance metrics. Collaborate cross-functionally to ensure vendor services align with quality, compliance...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.