Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$135K - $160K *

Drive strategic product planning and market intelligence to enhance physician engagement. Own product development and go-to-market strategies, ensuring alignment across teams to deliver innovative sol...

Newark, NJRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Drive customer satisfaction and growth by nurturing relationships, identifying upsell opportunities, and collaborating on account strategies. Leverage industry insights to maximize account potential a...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$163K - $239K *

Join us to drive strategic growth and profitability for key corporate accounts. Collaborate with cross-functional teams to develop innovative solutions, establish pricing policies, and cultivate long...

Delaware, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Drive growth by managing key relationships and delivering innovative media solutions. Collaborate with internal teams to address customer needs, leading large sales opportunities and providing expert...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in driving growth by managing a high-performing sales team, collaborating across functions, and executing strategic initiatives to enhance commercial success in the Hematology sector...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Champion the adoption of innovative physics products by building relationships, driving sales processes, and translating complex research needs into actionable solutions, enhancing usage and revenue i...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $231K *

Drive innovative patient recruitment strategies to enhance clinical trial enrollment and retention. Collaborate with cross-functional teams to implement data-driven approaches, optimize patient engage...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

CanadaRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$210K - $250K *

Champion global services strategy and execution, driving growth and customer satisfaction across regions. Lead a scalable organization, enhance operational performance, and ensure a consistent custome...

Massachusetts, USRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the future of patient experience by driving strategic initiatives and operational excellence in a high-volume healthcare contact center. Collaborate with cross-functional teams to enhance service...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Accelerate revenue growth by driving full-cycle sales, from prospecting to closing. Manage complex deals, build relationships, and leverage AI solutions to exceed quotas in a dynamic environment. Own...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Lead the charge in managing enterprise client relationships, translating AI workforce development into measurable business impact. Drive strategic account plans, build trusted partnerships, and ensure...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $116K *

Empower integrated marketing campaigns with a focus on account-based marketing. Collaborate with Sales to prioritize accounts, align messaging, and drive pipeline growth while managing multi-channel c...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$385K - $400K *

Pioneer a high-performing Sales Team in your region, driving growth through effective methodologies and mentorship. Lead initiatives to exceed quotas while fostering key relationships and ensuring bes...

Seattle, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$220K - $260K *

Elevate the buying experience by leading product strategy, enhancing catalog quality, and optimizing marketplace economics. Drive measurable outcomes through collaboration with operations and engineer...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$385K - $400K *

Lead the charge in driving sales success by mentoring a dynamic team, implementing best practices, and fostering client relationships to exceed quotas in a fast-paced environment...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive your career with a strategic leadership role focused on enhancing group exercise programming, aligning with company goals, and fostering membership growth through innovative planning and executi...

California, USRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$206K - $343K *

Transform your career by leading AI & Data initiatives for Energy Providers. Drive growth, build client relationships, and develop a high-performing team while delivering innovative solutions that add...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$229K - $310K *

Drive project management and business development to enhance operational efficiency in life sciences R&D, while leading diverse teams and ensuring profitability through strategic customer engagement a...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $140K *

Optimize customer engagement by designing connected experiences that bridge strategy and execution. Lead cross-functional teams to ensure seamless journey mapping, activation, and continuous improveme...

CanadaRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$126K - $185K *

Lead transformative technology adoption and growth for large enterprise accounts. Drive strategic initiatives, build executive relationships, and deliver measurable outcomes through innovative solutio...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Transform enterprise engagement by driving technology adoption and growth. Lead strategic initiatives across large accounts, leveraging deep market insights to deliver measurable outcomes and foster e...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Shape technology adoption and growth by driving strategic initiatives across large enterprise accounts, translating business priorities into measurable outcomes through consultative engagement and exp...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $185K *

Drive growth by strategizing and executing tailored solutions for large enterprise accounts, leveraging technology to enhance customer engagement and deliver measurable business outcomes through consu...

Illinois, USRemote

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.