Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$140K - $165K *

Lead the charge in cultivating high-impact B2B client relationships through strategic oversight, innovative marketing solutions, and dedicated account management while driving growth and profitability...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$177K - $278K *

Partner with us to drive the strategic vision and operational excellence of our Veeva Regulatory Information Management platform, ensuring compliance and enhancing global regulatory processes through...

Massachusetts, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$123K - $190K *

Join a team that's driving enterprise-wide transformation by modernizing operations and enhancing performance. Lead strategic initiatives across clinical and financial domains, ensuring scalable, data...

Colorado, USRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Accelerate growth by leading global partnerships with PwC and GSIs. Drive revenue through strategic relationship management, co-selling initiatives, and market expansion while collaborating with cross...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $205K *

Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$201K - $251K *

Join us to lead cross-functional project management in a dynamic biotech environment. Drive global commercialization initiatives, ensuring alignment and execution across teams while enhancing operatio...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$156K - $215K *

Unlock your potential by leading quality engineering initiatives across diverse technology portfolios. Drive automation, enhance delivery quality, and foster team growth while collaborating with cross...

New York, NYRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Join a dynamic team to lead and manage multiple large-scale projects, collaborating with diverse stakeholders to deliver innovative software solutions in a global legal environment. Drive project succ...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $200K *

Transform the future of go-to-market strategy by leading cross-functional teams, driving execution governance, and shaping long-range plans to achieve growth objectives in a dynamic, global environmen...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$150K - $180K *

Accelerate progress at client engagement by bridging presales and post-sales strategies. Leverage data insights to enhance marketing outcomes, foster collaboration, and build strong client relationshi...

CanadaRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$175K - $200K *

Drive impactful change in healthcare consulting by leveraging your expertise in clinical operations and research administration. Collaborate with executive leaders to solve complex challenges and fost...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $170K *

Innovate creative strategies by leading diverse teams to deliver impactful communication projects, ensuring design and copy harmonize with strategic insights across various media channels...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Join a team that's redefining product management by leading AI and automation initiatives. Drive strategic roadmaps, enhance operational efficiency, and deliver impactful solutions while collaborating...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$102K - $120K *

Lead the charge in driving product strategy and execution for AI applications, ensuring high-quality delivery and alignment with business outcomes. Collaborate with cross-functional teams to optimize...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$300K - $400K *

Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Lead the charge in enhancing client relationships and driving value realization for managed services. Oversee client success strategies, retention, and growth while collaborating cross-functionally to...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $270K *

Unlock your potential by leading complex sales cycles in healthcare. Engage with executive stakeholders, drive new business, and create compelling value propositions. Join a collaborative team dedicat...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $163K *

Lead and manage client-facing teams to deliver high-quality card processing projects, ensuring successful implementations and client satisfaction through effective project management and strategic ove...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Drive new business growth by engaging scholarly publishers, managing the sales cycle, and collaborating with teams to tailor solutions that meet client needs. Leverage industry insights and strategic...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Lead the charge in developing competitive oncology strategies, ensuring client needs are met through collaboration and expertise. Drive business development and enhance client relations while overseei...

Raleigh, NCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Partner with us to drive growth in mid-tier accounts, enhancing revenue retention through upselling and collaboration. Lead strategic conversations, manage expansion pipelines, and ensure client succe...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Help us expand our industrial brokerage presence in Southern Connecticut and Upstate New York. Leverage your expertise to build client relationships, deliver market insights, and collaborate with a dy...

Stamford, CTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$203K - $280K *

Empower your career by leading U.S. trade and distribution strategies in oncology and rare diseases. Drive operational excellence and partner with cross-functional teams to ensure product availability...

Waltham, MARemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $150K *

Lead the strategy and execution of marketing programs to enhance member experience throughout their journey, ensuring clear communication and engagement across all touchpoints while collaborating with...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.