Director, Claims Operations Jobs

Explore Director, Claims Operations jobs for experienced leaders ready to guide claims strategy, teams, and service delivery. These senior roles oversee the systems and processes that help organizations assess, resolve, and manage claims efficiently while meeting customer, financial, and regulatory expectations. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Director of Claims Operations Do?

A Director of Claims Operations leads the people, workflows, and performance programs responsible for claims handling. Depending on the organization and industry, the role may include setting operational priorities, managing claims teams and vendors, improving turnaround times, monitoring quality and costs, and partnering with legal, finance, technology, and customer service leaders.

Common Responsibilities

  • Develop claims operations strategy, policies, and service standards.
  • Lead and develop managers, adjusters, and other claims professionals.
  • Track claims volume, resolution time, accuracy, expenses, and customer outcomes.
  • Identify process improvements and support automation or technology initiatives.
  • Maintain compliance with applicable laws, regulations, and internal controls.
  • Coordinate with business partners to manage risk and resolve complex issues.

Skills and Qualifications

Employers commonly seek substantial claims or operations experience, a record of leading teams, and strong judgment in complex or high-impact situations. Useful strengths include analytical decision-making, budgeting, communication, change management, process improvement, and familiarity with relevant claims systems and regulatory requirements. Requirements vary by employer and industry; some roles may prefer professional designations or specialized insurance, healthcare, workers’ compensation, or property claims expertise.

Career Outlook and Compensation

Director-level claims roles are senior management positions, and compensation varies with industry, location, organization size, and scope of responsibility. Browse Ladders for vetted professional jobs paying $100,000 or more, and compare opportunities by employer, specialization, and leadership scope.

Find Director, Claims Operations Jobs on Ladders

Search current openings to find a role aligned with your experience in claims leadership and operational transformation. Review each listing for its responsibilities, qualifications, location, and compensation details.

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1
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$110K - $130K *

Grow and optimize care delivery systems by enhancing collaboration across behavioral and medical health services, ensuring effective member access and training on workflows to improve operational effi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Manage clinical trial operations, ensuring compliance and performance across protocols. Oversee submissions, budgets, and team coordination while collaborating with internal and external stakeholders...

Quebec, CARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Drive operational excellence by managing office facilities, supporting executive functions, and enhancing team collaboration to ensure a productive and efficient work environment...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$58K - $121K *

Join a team that's dedicated to resolving claims with precision and care. You'll investigate, evaluate, and negotiate claims of varying complexity, ensuring timely and effective resolutions while prov...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$58K - $121K *

Analyze and resolve claims of average complexity, ensuring timely and cost-effective settlements. Collaborate with team members while utilizing strong communication and analytical skills to deliver ex...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$58K - $121K *

Optimize claims resolution by investigating, evaluating, and settling low to mid exposure claims. Collaborate with stakeholders to ensure timely and cost-effective outcomes while maintaining high cust...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$58K - $121K *

Elevate your career by managing and resolving low to mid exposure claims. Utilize your analytical skills to investigate, negotiate, and settle claims effectively while ensuring excellent customer serv...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Elevate your career by leading managed care strategies and negotiations. Drive value-based care initiatives across practices to optimize revenue and enhance growth. Collaborate with cross-functional t...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Transform client relationships by managing 30-50 Commercial Lines accounts, providing expert support, and driving renewal marketing efforts. Collaborate with teams to ensure optimal coverage and clien...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Drive litigation strategy and outcomes in a dynamic P&C environment, leading a team to enhance operational effectiveness and improve policyholder experiences while managing diverse liability and cover...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Empower a dynamic sales team to achieve ambitious goals through strategic leadership, coaching, and relationship-building. Drive innovative product solutions and foster collaboration across department...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $180K *

Lead the strategic execution of commercial planning and sales coverage, aligning cross-functional teams to drive profitable growth. Oversee territory design, customer segmentation, and annual planning...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead cross-functional initiatives to enhance custodian data integration. Oversee strategy and administration of investment data systems, ensuring compliance, operational efficiency, and value-driven s...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$200K - $240K *

Engage in strategic initiatives that drive growth and operational excellence. Collaborate with senior leadership to shape enterprise strategy and lead cross-functional programs, ensuring impactful out...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate operational excellence by leading safety and productivity initiatives. Collaborate with cross-functional teams to drive continuous improvement, focusing on team growth and data-driven decision...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$152K - $269K *

Transform the specialty insurance landscape by leading a dynamic team in managing and growing a regional Excess portfolio. Drive strategic initiatives, enhance broker relationships, and achieve financ...

Chicago, ILRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Champion operational excellence in patient registration and admitting, driving financial performance and enhancing the patient experience through strategic leadership and collaboration across departme...

2 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$88K - $141K *

Drive the success of our Workers' Compensation team by supervising and mentoring claims adjusters. Oversee claims operations, ensure compliance, and enhance team performance while contributing to stra...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $141K *

Manage a team of claims adjusters, overseeing operations and ensuring compliance with policies. Collaborate with leadership to enhance claims procedures and resolve complex issues while fostering empl...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $141K *

Drive success by supervising and mentoring claims adjusters, ensuring efficient claims handling, and collaborating with leadership to enhance operational procedures and customer satisfaction in a dyna...

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $134K *

Take ownership of a complex delegated portfolio, leveraging your underwriting expertise to drive profitable growth and manage relationships with brokers and coverholders in a collaborative environment...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Lead the charge in optimizing operational workflows and task management systems. Collaborate with STARCOM HQ to ensure timely responses and efficient task completion, enhancing organizational effectiv...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Elevate your career by managing Medicaid supplemental payments and financing. Collaborate with cross-functional teams to ensure compliance, documentation, and operational excellence while driving stra...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$328K - $380K *

Lead a team that provides expert medical consulting, enhances underwriting standards, and educates clients on insurance medicine trends. Collaborate across departments to ensure optimal risk assessmen...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$195K - $351K *

Elevate claims administration and fraud prevention by leading teams in complex adjudication, AML, and operational controls. Drive innovation and enhance member experience while ensuring compliance and...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Claims Operations do?question toggle

    A Director of Claims Operations leads claims teams and processes, sets operational priorities, monitors performance, and works to improve service, efficiency, quality, and compliance.

  • What qualifications are common for Director, Claims Operations jobs?question toggle

    Employers often look for significant claims or operations experience, people-management skills, analytical ability, and knowledge of the relevant industry’s processes and regulations. Specific requirements differ by role.

  • What industries hire Directors of Claims Operations?question toggle

    These leaders may work in insurance, healthcare, workers’ compensation, financial services, and other organizations that manage claims. Responsibilities depend on the employer and type of claims.

  • How much do Directors of Claims Operations earn?question toggle

    Compensation varies based on industry, location, employer, and scope of responsibility. Ladders focuses on vetted professional jobs paying $100,000 or more; check individual listings for salary details.

  • Where can I find Director, Claims Operations jobs?question toggle

    Browse Ladders to explore vetted Director, Claims Operations opportunities paying $100,000 or more and review each listing’s requirements and compensation information.