Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Manage IT projects to implement M365 solutions for diverse clients, ensuring successful execution of project goals and fostering collaboration between teams...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Lead a dynamic team of software engineers to enhance data import systems, ensuring efficient document processing and integration. Drive technical direction, improve engineering practices, and foster a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team to optimize technical solutions across the customer lifecycle, bridging Growth and Post-Sales. Drive complex enterprise implementations, enhance team capabilities, and ensure succe...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$153K - $199K *

Pioneer high-fidelity modeling and simulation solutions for propulsion and aerospace systems while leading a versatile engineering team in a collaborative environment focused on innovation and perform...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $140K *

Take ownership of building intelligent, cloud-native solutions that streamline radiology workflows. Collaborate with cross-functional teams to deliver reliable software, ensuring quality and security...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Drive digital advertising revenue by building relationships with media agencies and brands. Manage the full sales cycle, develop customized solutions, and consistently exceed revenue targets in the Ne...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by leading technical strategies and ensuring application integrity. Collaborate with cross-functional teams to drive innovation, optimize performance, and implement best practices...

Ohio, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $160K *

Drive successful execution of data center construction projects by managing commissioning, field modifications, and collaboration with stakeholders, ensuring projects meet timelines and budgets while...

Edmonton, ABRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $243K *

Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $216K *

Drive successful IT program delivery and customer relationships while managing financial performance and team leadership. Engage with stakeholders to identify growth opportunities and ensure high-qual...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$89K - $121K *

Shape the future of Configuration Management by leading CMDB operations, ensuring data accuracy, and driving continuous improvement initiatives. Collaborate with cross-functional teams to enhance gove...

Kentucky, USRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$121K - $206K *

Lead the charge in architecting and delivering Microsoft Azure and 365 solutions for SMBs. Oversee cloud migrations, security implementations, and project management while fostering strong partner rel...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Drive the agency-wide Voice of Customer program, translating insights into actionable strategies that enhance customer experience and foster cross-functional collaboration for measurable improvements...

Everett, WARemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $125K *

Join a team that's dedicated to crafting compelling federal proposals, managing the full lifecycle from inception to submission. Collaborate with experts to deliver high-quality technical narratives t...

Alexandria, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $175K *

Lead and optimize project management efforts, ensuring safety and efficiency while fostering strong relationships with clients and teams. Drive strategic improvements and mentor diverse teams to achie...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $175K *

Elevate project outcomes by leading diverse teams, ensuring safety, and driving effective communication. Leverage your expertise in construction management to enhance processes and foster strong clien...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform financial operations by leveraging Workday expertise to enhance reporting, payroll, and planning processes. Collaborate with cross-functional teams to deliver scalable solutions and drive co...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Optimize client success by leading strategic relationships and enhancing revenue cycle performance. Drive measurable improvements, manage escalations, and ensure value realization across healthcare so...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $130K *

Grow and lead complex multidisciplinary projects from initiation to completion. Collaborate with diverse teams and clients to deliver high-quality results while managing budgets, schedules, and relati...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Elevate your career by leading technology-driven manufacturing projects. Drive complex initiatives from concept to delivery, ensuring quality and profitability while collaborating with cross-functiona...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$310K - $500K+*

Innovate the Sports Experience by driving features from concept to launch, collaborating with cross-functional teams to enhance engagement on a broad scale. Shape the future of our content discovery a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$80K - $95K *

Join a dynamic team as the primary relationship owner for automotive dealer accounts, focusing on customer retention, product adoption, and strategic growth. Collaborate with cross-functional teams to...

Alberta, CARemote

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$88K - $95K *

Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $225K *

Lead the charge in software development, driving innovation and collaboration across teams. Oversee strategic planning and team development to enhance product quality and efficiency, while fostering a...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $105K *

Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.