Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$75K - $100K *

Lead environmental planning and permitting projects, managing multidisciplinary teams to ensure compliance and regulatory approval. Collaborate closely with clients and regulatory agencies while foste...

Portland, ORRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engineer innovative data products that empower global businesses. Lead cross-functional teams to define product strategy, manage lifecycles, and drive performance metrics, ensuring alignment with mark...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $97K *

Empower learners by designing innovative educational experiences that enhance cybersecurity training. Collaborate with experts to create engaging content and lead projects that meet diverse learning n...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$108K - $216K *

Lead the charge in shaping technical solutions for complex partner engagements across multiple regions. Drive product adoption, mentor a high-performing team, and enhance strategic partnerships to acc...

Hoboken, NJRemote

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $200K *

Join a team that drives mission success in aerospace program management, overseeing the entire payload lifecycle from planning to execution. Collaborate closely with cross-functional teams and governm...

Reston, VARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $175K *

Drive capital improvement projects across a national student housing portfolio, ensuring quality, budget adherence, and minimal disruption. Lead project teams, manage scopes, and deliver high-impact r...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $100K *

Innovate solutions as a Remote Application Systems Analyst, enhancing business applications and processes. Collaborate with teams to troubleshoot issues, improve system performance, and ensure data in...

Miami, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Join a team that's dedicated to enhancing customer satisfaction through effective contract management, service delivery, and relationship building with Motorola Public Safety Customers, ensuring best...

Quebec, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$211K - $253K *

Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...

CanadaRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $112K *

Join a team that's driving seamless integrations between LMS, commerce, and content systems. Lead projects, troubleshoot issues, and collaborate with stakeholders to enhance user access to educational...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$60K - $130K *

Shape the future of learning by designing impactful instructional courses and assessments. Collaborate with teams to create engaging learning solutions that meet business goals and enhance associate d...

Georgia, USRemote

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$128K - $218K *

Drive the integration and optimization of eLux and Scout within Citrix, enhancing endpoint security and management for modern workplaces. Collaborate across teams to deliver innovative solutions that...

Colorado, USRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $150K *

Explore an opportunity to enhance enterprise network security and infrastructure. Collaborate with cross-functional teams to ensure compliance and reliability while managing complex production environ...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Champion impactful programs by leading cross-functional teams, driving strategic alignment, and ensuring seamless execution. Leverage your expertise to manage complex initiatives that delight customer...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$144K - $170K *

Transform critical business applications by developing robust software solutions. Collaborate with clients and government leads to gather requirements, ensuring high-quality delivery in a dynamic, Agi...

Springfield, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$180K - $230K *

Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...

RemoteRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team as a Dynatrace Administrator, optimizing environments and automating incident responses. Leverage your expertise to enhance performance monitoring and ensure seamless integration w...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $200K *

Pioneer the execution of large-scale datacenter projects, driving profitability and strategic growth. Lead a high-performing team while managing complex stakeholder relationships and ensuring operatio...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$85K - $135K *

Champion operational excellence by leading process redesign and analytics initiatives. Collaborate with cross-functional teams to enhance the teammate experience and drive strategic insights, while me...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in managing complex public safety projects, ensuring timely delivery and high customer satisfaction. Oversee a diverse portfolio while collaborating with cross-functional teams to driv...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Manage and oversee all aspects of federal construction projects, ensuring timely completion and adherence to budget. Collaborate with teams, supervise subcontractors, and maintain client relationships...

Alexandria, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing service quality through rigorous quality assurance and process audits. Collaborate with stakeholders to ensure compliance with ITIL practices and drive contin...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $265K *

Champion growth by leading a high-performing sales team to drive new customer acquisition and expand market presence. Utilize AI-driven strategies and structured sales frameworks to achieve consistent...

Charlotte, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.