Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...

Clearwater, FLRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by managing ISV programs and driving technical content development. Collaborate across teams to deliver impactful marketing assets, ensuring alignment and timely execution in a fast-p...

Hillsboro, ORRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$170K - $190K *

Elevate business systems by leading NetSuite management and integrations. Collaborate with cross-functional teams to ensure scalable, reliable processes while leveraging AI for development. Mentor a t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$85K - $100K *

Transform product initiatives by driving the Product Development Lifecycle, ensuring clarity and momentum across functions while empowering teams to focus on their expertise and decisions...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K *

Drive the future of implementation management by leading high-volume projects for fire and EMS agencies, executing end-to-end configurations and transitions, ensuring agencies utilize their purchased...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$147K - $211K *

Innovate enterprise Windows platforms and digital workspace solutions to enhance user experience while ensuring security, performance, and manageability across physical and virtual environments. Lead...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$147K - $211K *

Optimize and engineer enterprise digital workspace solutions for transformative end-user experiences across cloud and hybrid environments, utilizing advanced technologies to enhance productivity and o...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive enterprise-wide IT service management governance and process integration. Lead service-quality improvements and ITIL best-practice adoption across all service-management processes for enhanced s...

Chicago, ILRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $105K *

Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$151K - $211K *

Architect transformative solutions by leading strategic pre-sales efforts, analyzing customer needs, and defining technical direction for enterprise infrastructure. Collaborate with teams to enhance g...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $150K *

Lead the charge in optimizing and securing Microsoft 365 & Unified Communications platforms. Collaborate with cross-functional teams to deliver innovative solutions that enhance organizational communi...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$175K - $195K *

Unlock potential by leading a high-performing PMO team to ensure consistent, profitable project delivery across multiple technology practices, enhancing customer satisfaction and operational excellenc...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive CMDB excellence by leading a team to enhance configuration management practices, ensuring data integrity and strategic alignment across IT operations. Collaborate with stakeholders to elevate CM...

Columbia, SCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$150K - $280K *

Help us ensure effective earned-value management and procurement processes by overseeing supplier relationships, coordinating with program teams, and driving data analysis to align project objectives...

Three Mile Bay, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in delivering innovative products that enhance customer satisfaction and drive sales. Collaborate with cross-functional teams to translate user needs into actionable strategies, ensuri...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$108K - $130K *

Advance IT service management excellence by leading ServiceNow platform innovations, ensuring operational efficiency and adherence to ITIL standards while supporting intricate integrations and enhance...

Raleigh, NCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $100K *

Join a dynamic team to manage complex projects, ensuring quality control and timely deliverables while coordinating with engineers and stakeholders. Drive continuous improvement and provide analytical...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive successful Oracle project implementations by managing cross-functional teams, ensuring timely delivery within budget, and fostering collaboration in an Agile environment. Utilize strong problem...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Champion digital transformation initiatives within the Submarine Industrial Base, enhancing readiness and performance through data analytics. Collaborate with cross-functional teams to deliver actiona...

Washington, DCRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$172K - $223K *

Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Shape the future of enterprise Linux and Unix operations, leading a team to deliver and modernize infrastructure services across various platforms while ensuring performance, security, and client sati...

Connecticut, USRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...

North Carolina, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading complex enterprise projects, driving change, and optimizing client relationships. Collaborate across teams to identify opportunities and enhance project management proce...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.