Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$150K - $170K *

Lead a dedicated team to drive client success across diverse delivery modes, ensuring effective governance and coordination. Drive business development within a portfolio, nurturing critical client re...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K *

Help us enhance our Workday Finance System by providing expert administration, support, and process improvement across multiple functional areas, ensuring data integrity and operational efficiency in...

Chapel Hill, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$73K - $117K *

Engage with us to lead a dynamic Support team, enhancing customer experiences and driving product improvements through expert guidance and data-driven strategies. Shape onboarding and performance metr...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$75K - $115K *

Optimize project delivery by supporting automation and control systems from execution to closeout. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while devel...

Reno, NVRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $110K *

Engage in the successful delivery of automation projects, supporting execution through commissioning. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while de...

Muskogee, OKRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $210K *

Elevate project outcomes by leading controls design for data center developments. Collaborate with clients and teams to ensure high-quality automation solutions, integrating advanced technologies and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$91K - $141K *

Join a dedicated team transforming legacy systems into modern, cloud-native architectures. Utilize your software development skills in a collaborative environment focused on application modernization...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Champion data integrity by implementing comprehensive quality controls and metrics. Collaborate with cross-functional teams to optimize data governance and enhance usability across the enterprise. Dri...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Take ownership of IT infrastructure and security operations, driving the migration to a Nutanix-based IaaS environment. Collaborate with teams to enhance security, compliance, and automation, utilizin...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of clinical trials by driving business development initiatives, identifying opportunities with sponsors and CROs, and promoting CTSdatabase's services to enhance growth and profitabil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $140K *

Champion data management excellence by leading clinical studies, ensuring quality deliverables, and mentoring junior staff. Collaborate with sponsors to meet project timelines and optimize processes f...

Toronto, ONRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $150K *

Unlock potential by leading full-cycle accounting operations, managing distributed teams, and driving process excellence. Collaborate with leadership to ensure compliance and enhance financial reporti...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $105K *

Tackle comprehensive project management for onboarding HME providers, driving digital transformation across healthcare. Collaborate strategically, enhance platform adoption, and leverage data insights...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $195K *

Create impactful client relationships and drive growth strategies across enterprise accounts. Lead cross-functional teams to deliver exceptional outcomes while aligning solutions with client objective...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Inspire customer success by leading delivery operations, building strong executive relationships, and driving growth in a collaborative environment focused on Microsoft Dynamics 365 Customer Engagemen...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Oversee complex client implementations by leading cross-functional teams, ensuring projects are delivered on time and within scope, while driving alignment and managing risks to enhance the client onb...

Boston, MARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Lead core banking system conversions for credit unions, ensuring seamless project delivery through effective stakeholder communication, data migration, and interface integration, while managing risks...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by leading Digital Test & Evaluation initiatives that integrate modern software solutions into defense workflows, enhancing efficiency and data-driven decision-making across the T&E l...

Mountain View, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's enhancing ServiceNow integrations through eBonding solutions. Leverage your expertise in scripting and integration tools to build and support seamless connections between ServiceNow...

Pennsylvania, USRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$84K - $90K *

Reimagine customer engagement by leading a dedicated installation team, ensuring top-tier management of post-sale processes, optimizing job flow, and driving satisfaction across the service cycle thro...

Missouri, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$131K - $243K *

Advance your career by supporting Oracle EPM systems, focusing on Financial Close & Consolidation. Collaborate with IT teams to enhance application capabilities, ensuring operational excellence and ef...

Three Rivers, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.