Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$70K - $110K *

Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Innovate and enhance platform operations as a technical expert, driving implementation and administration of HaloPSA. Collaborate with teams to streamline processes, improve visibility, and ensure sea...

Napa, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform complex enterprise technology programs by leading cloud, data, and analytics initiatives. Collaborate with cross-functional teams to deliver best-in-class project outcomes using Agile method...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $105K *

Unlock potential by leading dealer activations and training, ensuring seamless onboarding and operational success. Collaborate with teams to drive adoption, enhance workflows, and deliver value quickl...

Boston, MARemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in defining and executing a comprehensive value stream vision, driving cross-industry adoption through innovative workflows and AI-enabled experiences, while collaborating with industr...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$73K - $102K *

Transform ERP solutions by customizing modules, integrating features, and ensuring compliance. Collaborate with stakeholders to gather requirements and enhance system performance while maintaining doc...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive growth and retention for a defined portfolio of enterprise accounts, ensuring proactive renewals and identifying expansion opportunities. Collaborate with stakeholders to enhance customer value...

Arlington, TXRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$91K - $163K *

Take ownership of large-scale, cross-functional projects, driving alignment and execution across teams. Influence strategic decisions while managing risks and ensuring operational excellence to delive...

Eden Prairie, MNRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$190K - $210K *

Lead the charge in strategic AI initiatives, coordinating cross-functional teams to drive program success. Utilize your program management expertise to align priorities, manage risks, and enhance AI c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock project potential as a Program Manager, leading cross-functional teams to enhance released products, drive strategic initiatives, and ensure alignment with organizational goals in a dynamic, re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $205K *

Drive your career forward by leading a high-performing team of threat hunters and MDR specialists. You'll enhance customer relationships and operational excellence while translating complex security i...

Bellevue, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $211K *

Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...

New Hampshire, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$148K - $214K *

Grow your career by driving MSP revenue growth through strategic partnerships, developing joint business plans, and executing go-to-market strategies. Collaborate cross-functionally to expand market p...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $171K *

Join a team that's focused on driving financial optimization and transforming commercial strategies. Lead efforts in budget management, contract performance, and risk mitigation while collaborating ac...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Empower People Operations by optimizing processes across the employee lifecycle. Collaborate cross-functionally to enhance efficiency, drive improvements, and maintain high-quality HR services while s...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $135K *

Elevate operational excellence by managing complex programs and customer relationships. Drive innovative solutions, optimize processes, and enhance service delivery while mentoring teams and influenci...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Transportation

$100K - $110K *

Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident manageme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving customer success and retention by managing client portfolios, optimizing workflows, and delivering tailored AI solutions. Collaborate with sales leaders to enhance business...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $154K *

Join a dynamic team as a Document Control Supervisor, overseeing document management for construction and engineering projects. Drive process improvements, ensure compliance, and support project teams...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$75K - $158K *

Shape the future of federal data integration by leveraging Oracle EBS expertise to create actionable insights and advanced dashboards. Collaborate with cross-functional teams and enhance government da...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower client success by leading implementation activities for a cutting-edge platform. You will drive onboarding, training, and cross-functional collaboration to ensure high-quality deployments alig...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Unlock potential by owning and expanding strategic global accounts, driving aggressive growth targets while collaborating with dedicated teams to establish long-term relationships and comprehensive ac...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer activation by leading operational readiness and training coordination. Manage a team to streamline onboarding processes and enhance productivity, ensuring customers reach their init...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$75K - $105K *

Optimize mainframe systems as a key analyst, ensuring stability and performance of IBM z/OS environments. Collaborate with teams to troubleshoot issues and maintain critical applications, while enhanc...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$75K - $127K *

Unlock the potential of SAP Integration solutions by designing, developing, and supporting innovative software systems for improved data exchange and functionality, ensuring alignment with project spe...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.