Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$104K - $166K *

Drive modernization efforts in America's airspace by ensuring accurate software installations and configurations for the FAA's Terminal Flight Data Manager program. Collaborate with teams to resolve t...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $100K *

Partner with us to enhance client relationships and optimize account management. Drive operational strategies, support sales pursuits, and collaborate with leaders to improve performance and transpare...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Empower growth by leading Oracle Managed Services sales and strategy. Drive new business, build executive relationships, and enhance service offerings while collaborating with cross-functional teams t...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Unlock the potential of next-gen AI systems by defining serviceability tools architecture. Collaborate with cross-functional teams to create actionable requirements and enhance documentation for compl...

Morrisville, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's dedicated to deploying and sustaining software-enabled autonomous systems. You'll bridge technical gaps, ensuring operational readiness and enhancing customer independence through h...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $180K *

Innovate with us to lead a dynamic team in designing and supporting cutting-edge technical infrastructure. Drive impactful projects, mentor junior engineers, and enhance operational stability while le...

Texas, USRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $105K *

Transform client engagements by leading software implementations and managing relationships. Oversee project delivery, budgets, and resources while collaborating with teams to ensure successful outcom...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $145K *

Empower operational excellence by managing day-to-day business functions, driving performance, and leading a high-performing team in the autonomous vehicle sector. Ensure compliance, foster innovation...

Detroit, MIRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$170K - $230K *

Drive modernization by leading DevSecOps strategies for cloud transformation. Collaborate with stakeholders to enhance automation, security, and delivery practices, ensuring reliable and scalable solu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $115K *

Contribute to the operational support of enterprise messaging systems, ensuring effective email administration, user issue resolution, and mobile device management while enhancing project-based messag...

Washington, USRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$133K - $200K *

Elevate client relationships by leading strategic executive engagements, transforming account priorities into impactful conversations that drive growth and strengthen partnerships. Collaborate with sa...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading complex data center projects, managing $5M-$8M in revenue, and ensuring successful execution across teams. Collaborate globally with clients and stakeholders while driving...

Arlington, VARemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $150K *

Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $105K *

Lead the charge in managing complex clinical projects, ensuring alignment with strategic objectives while leveraging your clinical expertise and project management skills to drive operational improvem...

South Burlington, VTRemote

6 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Unlock your potential by leading the delivery of innovative solutions for retail clients. Collaborate with cross-functional teams to ensure timely, high-quality project execution that drives customer...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$125K - $174K *

Lead and optimize field survey operations across California, ensuring technical excellence, safety, and efficiency. Mentor field leaders, establish best practices, and enhance team capabilities to del...

Santa Ana, CARemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$74K - $92K *

Optimize operational execution and strategic alignment across teams, driving AI adoption and managing budgets. Collaborate with leadership to enhance performance metrics and support team development i...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $200K *

Champion the security design and delivery for hyperscale projects, ensuring comprehensive protection through physical and electronic systems. Collaborate with cross-functional teams to establish stand...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$70K - $116K *

Elevate your career by developing innovative ServiceNow solutions, collaborating with stakeholders to enhance IT service management and optimize performance. Make a difference in a team-focused enviro...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $173K *

Lead high-impact programs to optimize customer experience support, focusing on BPO partnerships and evolving service delivery models. Collaborate across teams to ensure smooth transitions and enhance...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $214K *

Lead the charge in driving sales operations for a global team, ensuring alignment and execution across Cloud Services Provider markets. Utilize data insights to optimize performance and influence stra...

Morrisville, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform your career by managing and optimizing Linux web server environments. Leverage your expertise in Apache, Tomcat, and NGINX to enhance performance, security, and reliability in a fully remote...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $110K *

Lead and enhance the Workers' Compensation claims team, ensuring compliance, quality handling, and client satisfaction while mentoring staff and driving operational efficiency across diverse caseloads...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$131K - $237K *

Lead the charge in managing complex IT programs, ensuring product development and lifecycle management while coordinating multiple vendors and teams to meet customer needs and deliver on strategic obj...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.