Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$68K - $109K *

Transform installed base management by leading operations and ensuring data integrity. Collaborate cross-functionally to optimize asset management processes and provide guidance as the primary platfor...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $123K *

Elevate your career by developing innovative Progress applications that drive global logistics solutions. Collaborate with a dynamic team to deliver high-quality software while supporting major projec...

Perris, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Champion the execution of facility capital improvement projects, ensuring compliance with educational policies while coordinating with stakeholders to minimize disruption and maintain project schedule...

Cary, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $160K *

Innovate by leading global Credit & Collections operations, driving cash performance, and managing customer credit risk. Collaborate with cross-functional teams to enhance processes, ensure compliance...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing enterprise middleware platforms through effective administration, automation, and security management, ensuring high availability and compliance while enhancing operation...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $144K *

Join our team to manage z/OS systems, ensuring efficient installation and maintenance while delivering critical support to government clients. This role demands strong technical expertise and the abil...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Reimagine banking operations by managing product roadmaps for Time Deposits and related applications. Collaborate with cross-functional teams to enhance customer experiences while ensuring compliance...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower your career by configuring and optimizing the ServiceNow platform to enhance IT service management. Collaborate with diverse teams to develop scalable solutions that meet operational needs and...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead and manage the Cloud & Data Center team, ensuring successful project execution and operational excellence while mentoring engineers and driving technical standards across cloud and virtualization...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $155K *

Join a team that's driving operational excellence through innovative process improvements. Lead cross-functional initiatives to enhance efficiency, manage projects, and foster a culture of continuous...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Develop technical expertise by installing and configuring advanced robotic systems at various customer locations while providing essential training and support to optimize user experience and system p...

Oklahoma, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $135K *

Champion the reliability and scalability of infrastructure for applications and data systems by developing high-quality solutions and automating processes, ensuring robust security and performance to...

New York, NYRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$119K - $161K *

Join a team that's dedicated to delivering high-quality software solutions. Collaborate with stakeholders to gather requirements, support developers, and ensure successful Agile delivery throughout th...

Annapolis, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $105K *

Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...

Pittsfield, MARemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $160K *

Transform complex technical programs by leading cross-functional teams, ensuring timely delivery and fostering collaboration. Leverage your expertise to drive innovation and enhance productivity throu...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Transform digital plant projects through effective management, ensuring successful delivery while overseeing scope, budget, and client satisfaction. Collaborate with teams to drive project success and...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$84K - $134K *

Advance your career by providing critical Level 2/3 support for enterprise applications. Collaborate with cross-functional teams to ensure system reliability and performance while troubleshooting comp...

Toronto, ONRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$170K - $221K *

Partner with us to deliver integrated IT solutions that align with customer goals. Leverage your technical expertise to navigate complex requirements and enhance customer satisfaction through innovati...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform the utilities landscape by leading consulting projects, delivering actionable insights, and advising clients on innovative solutions to enhance business value and adapt to industry changes...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $170K *

Champion excellence in data center construction by managing operations, driving innovation, and ensuring safety. Lead cross-functional teams to optimize processes and enhance customer experiences whil...

Texas, USRemote

6 days ago

  •   5 - 7 years exp.  •   Staffing

$105K - $132K *

Join a team that's transforming service operations for utility-scale energy storage systems. Oversee inventory, warranty processes, and warehouse logistics to ensure customer satisfaction and operatio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $160K *

Deliver impactful financial management solutions by leading a team of 8-10 professionals in federal financial systems. Engage with stakeholders to analyze data, support decision-making, and ensure suc...

Arlington, VARemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$125K - $145K *

Lead the AirHub implementation, coordinating complex enterprise initiatives and ensuring operational readiness across cross-functional teams, from UAT to production rollouts, enhancing user support an...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$161K - $189K *

Drive the hiring engine for high-volume staffing engagements, leading a team to optimize recruitment processes, ensure client satisfaction, and meet ambitious fill-rate and time-to-fill goals while ma...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.