Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Pioneer innovative solutions by leading complex transformation programs. Manage multi-million dollar budgets and drive effective program delivery, ensuring governance and seamless transitions across d...

Quebec, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Champion the development and maintenance of applications, ensuring optimal performance and integration. Collaborate with teams to enhance functionality, support data management, and implement innovati...

New Mexico, USRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $190K *

Lead the charge in shaping data platform strategies and governance, driving innovative solutions and team development. Collaborate with partners to enhance AI readiness and ensure successful technical...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $145K *

Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...

Washington DC, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$122K - $174K *

Unlock your potential as you drive the deployment of cutting-edge networking solutions, ensuring exceptional service delivery and customer satisfaction through expert collaboration and proactive issue...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$87K - $136K *

Elevate our Sales and Operations Planning by leading demand and supply strategies, ensuring product availability while managing inventory and cash flow. Collaborate with cross-functional teams to driv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $175K *

Join our team to drive the technical direction of our Internal Developer Platform, enhancing workflows and tooling for engineering teams. You'll lead multi-quarter strategies, ensuring reliable delive...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$170K - $240K *

Unlock your potential by leading a team focused on enterprise authentication security. Drive innovation in single sign-on platforms, ensuring secure, scalable solutions for millions of users while fos...

Georgia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$85K - $110K *

Drive business growth by identifying and qualifying federal procurement opportunities, focusing on healthcare contracts. Collaborate on capture strategies and build partnerships to enhance win probabi...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Manage complex data center programs, driving performance and client satisfaction. Lead proposal efforts and ensure successful project execution while collaborating with cross-functional teams to achie...

Arlington, VARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$106K - $160K *

Innovate project management strategies for design and construction initiatives, ensuring timely delivery and budget adherence. Collaborate with stakeholders to enhance facility development and maintai...

Sacramento, CARemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$91K - $103K *

Shape the future of integrated marketing by designing and executing campaigns that drive demand and engagement across customer segments. Collaborate with sales and marketing teams to create cohesive b...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$75K - $158K *

Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $120K *

Elevate your career by facilitating Agile delivery and driving AI initiatives. Collaborate with cross-functional teams to implement cutting-edge technology pilots, ensuring stakeholder engagement and...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$102K - $125K *

Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform complex technical programs into successful outcomes by leading cross-functional teams, ensuring timely delivery, and fostering collaboration among engineering, product, and business partners...

San Diego, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$68K - $109K *

Transform installed base management by leading operations and ensuring data integrity. Collaborate cross-functionally to optimize asset management processes and provide guidance as the primary platfor...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $123K *

Elevate your career by developing innovative Progress applications that drive global logistics solutions. Collaborate with a dynamic team to deliver high-quality software while supporting major projec...

Perris, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Champion the execution of facility capital improvement projects, ensuring compliance with educational policies while coordinating with stakeholders to minimize disruption and maintain project schedule...

Cary, NCRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $160K *

Innovate by leading global Credit & Collections operations, driving cash performance, and managing customer credit risk. Collaborate with cross-functional teams to enhance processes, ensure compliance...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing enterprise middleware platforms through effective administration, automation, and security management, ensuring high availability and compliance while enhancing operation...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $144K *

Join our team to manage z/OS systems, ensuring efficient installation and maintenance while delivering critical support to government clients. This role demands strong technical expertise and the abil...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Reimagine banking operations by managing product roadmaps for Time Deposits and related applications. Collaborate with cross-functional teams to enhance customer experiences while ensuring compliance...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower your career by configuring and optimizing the ServiceNow platform to enhance IT service management. Collaborate with diverse teams to develop scalable solutions that meet operational needs and...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.