Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$90K - $115K *

Drive operational excellence by providing Tier 2 and Tier 3 support for identity, credential, and access management issues, ensuring seamless user experiences and effective resolution of complex chall...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $100K *

Tackle a diverse array of standard-complexity projects, driving efforts from planning through execution while ensuring timelines are met and communications are clear. Collaborate effectively with clie...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Media

$88K - $147K *

Oversee project financial performance and analytics, ensuring effective management across complex contracts. Collaborate with teams to enhance processes and deliver actionable insights, driving operat...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize onboarding excellence by designing impactful programs that accelerate new sales hires' productivity and ramp times in a high-growth tech environment. Collaborate across teams to ensure practi...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Grow your career with a dynamic team leading threat intelligence and detection engineering. Shape strategies to protect diverse industries from cyber threats, while building a high-impact program that...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...

CanadaRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $155K *

Unlock potential by leading cross-functional teams to enhance eCommerce fulfillment capabilities, driving data-driven solutions from concept to rollout while balancing customer experience and operatio...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$92K - $186K *

Lead the charge in enhancing operational excellence by driving process efficiency and supporting change initiatives. Collaborate across teams to optimize resources and consistently execute strategic i...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Legal & Accounting

$170K - $190K *

Innovate solutions by leading the strategy and implementation of AI and automation in critical facilities operations, translating operational challenges into digital advancements to enhance safety, ef...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Optimize federal reporting processes by translating complex specifications into actionable business rules. Collaborate with technical teams to ensure compliance and accuracy in workforce development p...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Engage in transformative fleet maintenance management, creating a unified system for asset maintenance that enhances reliability, measures performance, and drives efficient change through effective ad...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $225K *

Join a team that's dedicated to ensuring 24/7 operations of critical data centers. Lead engineering and operations teams to optimize infrastructure, enhance reliability, and modernize systems, all whi...

Rockville, MDRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock your potential as a technical leader driving enterprise identity and messaging services. Manage a talented team of engineers, ensuring reliable operations and security in a hybrid environment w...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead a team of technical professionals to support mainframe and enterprise technology operations. Oversee workload coordination, issue resolution, and resource planning in a dynamic environment requir...

Columbia, SCRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Unlock potential by managing store operations and driving process improvements. Collaborate with teams to enhance efficiency, resolve issues, and deliver insights that support strategic initiatives an...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform your career with a dynamic role managing large-scale imaging equipment installations. You will lead projects, ensure customer satisfaction, and drive cross-functional collaboration while mee...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$75K - $115K *

Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Lead the management of pharmaceutical programs, ensuring client satisfaction and operational excellence. Oversee daily activities, supervise staff, and drive strategic planning while maintaining stron...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Lead a dynamic digital service desk, enhancing web operations and stakeholder engagement while managing workflows, content publishing, and operational improvements across HHS digital platforms...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's transforming legacy systems into modern solutions. As a Senior RPG Programmer/Analyst, you'll lead the design, development, and maintenance of critical IBM i applications, ensuring...

Montreal, QCRemote

3 weeks ago

  •   15+ years exp.  •   Information Technology

$105K - $150K *

Lead product management for complex digital services, mentoring a team of Product Managers. Collaborate with stakeholders to define strategies, prioritize needs, and deliver impactful outcomes while f...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock customer potential by driving engagement and satisfaction throughout their journey. Manage accounts, foster relationships, and ensure value realization to support retention and growth in a dyna...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in developing new business and driving product specifications for next-gen data center architectures, leveraging a strong technical background to engage with hyperscalers and grow reve...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Help us deliver cutting-edge technical support as a Remote Support Technician. You’ll troubleshoot issues for users remotely, ensuring seamless IT experiences while working in a collaborative, fast-pa...

Arlington, VARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.