Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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$100K - $120K *

Drive operational excellence as a trusted advisor, managing high-impact client accounts to translate complex data into strategic insights, guiding executive decision-making, and fostering client relat...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$220K - $260K *

Engage in defining and driving go-to-market strategies for AI solutions. Collaborate cross-functionally to enhance product positioning, launch new initiatives, and leverage market insights to reinforc...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Transform client relationships by leading strategic initiatives and ensuring client satisfaction. Drive growth through innovative marketing solutions while managing risks and fostering collaboration a...

Chicago, ILRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$71K - $119K *

Drive customer success by leveraging expertise in intellectual property solutions, enhancing product adoption, and delivering exceptional experiences through strategic engagement and training initiati...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Empower K12 institutions by driving sales of innovative CRM solutions. Collaborate with teams to generate leads, develop strategies, and exceed quotas while ensuring customer satisfaction and retentio...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K *

Lead operational excellence across Independent Living communities, ensuring continuity during transitions. Drive financial performance, enhance resident satisfaction, and support community teams while...

Philadelphia, PARemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$75K - $118K *

Optimize multi-channel marketing campaigns by creating and managing email strategies, landing pages, and workflows. Collaborate with teams to ensure timely execution and adherence to quality standards...

Denver, CORemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$83K - $132K *

Join a team that's dedicated to transforming population health through innovative strategies. You'll analyze social determinants, collaborate on process improvements, and leverage data analytics to en...

Ohio, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Partner with us to drive commercial CRM solutions for pharma, leading requirements gathering and process design. Collaborate with stakeholders to ensure effective system implementation and user adopti...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $110K *

Join a team that's dedicated to enhancing software quality through innovative testing strategies. Collaborate with cross-functional teams to ensure reliable applications that support clinical research...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$321K - $357K *

Drive strategic account growth by acquiring new logos and expanding existing relationships. Collaborate with stakeholders to deliver complex technology solutions, ensuring alignment with customer secu...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$136K - $204K *

Drive the development of AI and technology certification programs for law schools, enhancing legal education engagement and establishing Clio as a trusted partner in the academic community through inn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $200K *

Drive your career by owning the go-to-market strategy for our AI Agent platform. Collaborate with cross-functional teams to create compelling narratives and enable sales, while launching innovative pr...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $180K *

Champion growth and satisfaction by managing key Ecosystem client relationships. Drive sales of innovative data solutions in Life Sciences, leveraging deep industry knowledge to meet client needs and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $108K *

Transform payer billing implementations by managing complex projects, collaborating across teams, and driving process improvements. Leverage strong problem-solving skills to enhance operational effici...

South San Francisco, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $140K *

Join a dynamic team as you drive sales in the public safety sector, managing a diverse territory. Leverage AI tools to identify opportunities, close deals, and build lasting relationships with agencie...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$250K - $300K *

Execute innovative strategies to acquire and expand client relationships, leveraging expertise in AI/ML solutions. Be a proactive networker, navigating complex sales cycles to foster business growth a...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $209K *

Lead the charge in resolving complex employee relations issues, conducting investigations, and advising management. Collaborate with cross-functional teams to foster a positive workplace culture and e...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $114K *

Transform customer experiences by bridging technical solutions and business outcomes. Collaborate with cross-functional teams to deliver tailored solutions that enhance people operations and culture...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$105K - $141K *

Unlock customer insights to drive strategic decisions across marketing, product, and sales. Lead complex projects, analyze data, and deliver actionable recommendations that enhance customer experience...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$85K - $110K *

Empower learners by driving innovative sales solutions in higher education. This hybrid role combines in-house and field sales, requiring a proactive approach to meet and exceed goals while fostering...

Boston, MARemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Elevate healthcare by educating providers on genetic testing initiatives through virtual platforms. Collaborate cross-functionally to enhance diagnostic strategies and advocate for stakeholder educati...

Denver, CORemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$60K - $250K *

Shape the future of healthcare by connecting physicians with permanent roles. As a vital member of our team, you'll leverage relationship-building and sales skills to match talent with opportunity, dr...

Trumbull, CTRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$240K - $330K *

Unlock potential by leading a global enablement team to develop and implement a comprehensive strategy that enhances sales effectiveness and drives revenue growth across all customer-facing roles...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Empower data-driven marketing strategies by developing scalable models and automations. Collaborate with cross-functional teams to enhance data delivery and quality, ensuring efficient operations for...

Boston, MARemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.