Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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$60K - $119K *

Join a dynamic team to drive new customer acquisition and revenue growth. Engage with prospects, manage opportunities, and collaborate across departments to build a robust sales pipeline and enhance c...

Durham, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$62K - $100K *

Drive SaaS conversion initiatives by collaborating with teams to assess risks, readiness, and opportunities. Engage with customers to facilitate migrations and ensure effective communication throughou...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Drive customer support excellence by managing a frontline team to ensure timely resolutions, operational efficiency, and a culture of continuous improvement, paving the way for stellar service in heal...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $187K *

Elevate your career by leading strategic client programs, ensuring alignment across teams to optimize client success and value realization while managing risks and reporting on progress to stakeholder...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower customer success by leading a high-performing team to enhance support experiences, drive retention, and build proactive strategies. Shape the future of customer engagement through data-driven...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $160K *

Champion the design and implementation of scalable data pipelines, ensuring data integrity and availability. Collaborate with cross-functional teams to optimize data workflows and enhance infrastructu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$134K - $180K *

Shape the future of nonprofit technology by leveraging your expertise to empower mission-driven organizations with innovative Salesforce solutions and strategic insights...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing enterprise accounts, ensuring retention and growth through strategic partnerships and data-driven insights. Collaborate cross-functionally to enhance customer experi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer experiences by driving satisfaction and growth through strategic partnerships. Leverage your L&D expertise to enhance client engagement and ensure program success while collaboratin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $138K *

Grow customer success by partnering with clients, driving measurable value, and optimizing engagement through strategic initiatives that enhance long-term loyalty and operational goals...

Pearland, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$220K - $275K *

Partner with us to drive AI transformation in customer experience. As a Principal Solutions Engineer, you'll guide clients through the design and implementation of innovative AI solutions, ensuring al...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Transform client experiences by enabling successful adoption of Workforce AI. Collaborate with healthcare teams to design solutions, configure platforms, and deliver tailored training, ensuring client...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Staffing

$110K - $130K *

Elevate event experiences by managing diverse corporate programs, from flagship conferences to internal meetings. Collaborate cross-functionally to ensure seamless execution, budget adherence, and imp...

Colorado, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$140K - $205K *

Champion member success by managing relationships across diverse technology foundations. Drive engagement, operational efficiency, and strategic initiatives to maximize member value and satisfaction i...

Myrtle Point, ORRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $105K *

Unlock potential by designing and delivering impactful training programs for Sales and Account Management, enhancing skills and driving growth through effective onboarding and ongoing education initia...

Chicago, ILRemote

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$121K - $146K *

Drive digital customer success initiatives by designing and optimizing targeted journeys throughout the customer lifecycle, enhancing engagement and adoption while collaborating cross-functionally to...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $125K *

Drive operational efficiency and optimize workflows within the Customer Success organization, managing projects and enhancing systems to support continuous improvement and data integrity across teams...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $110K *

Lead transformative deployments in healthcare by collaborating with executives and stakeholders. Drive operational change, manage complex projects, and enhance staffing strategies across health system...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $171K *

Elevate customer success by partnering with developers to implement solutions, troubleshoot technical issues, and enhance product features. Your insights will drive improvements across teams, ensuring...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Take ownership of client relationships, ensuring satisfaction and maximizing collections. Collaborate with diverse stakeholders to resolve issues, monitor performance metrics, and drive process improv...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$130K - $145K *

Champion client success by managing strategic partnerships with mid-sized enterprises. Drive measurable outcomes through relationship management, consultative problem-solving, and cross-functional col...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $217K *

Drive client success by leading strategic initiatives and fostering strong relationships in healthcare technology. Leverage deep domain expertise to enhance outcomes and ensure effective use of soluti...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $90K *

Engage with strategic accounts to drive revenue growth through consultative sales and account management. Develop and maintain account plans, coordinate resources, and ensure customer satisfaction whi...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.