Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$114K - $156K *

Drive operational excellence by managing new business processes and broker dealer operations, ensuring compliance and efficiency across investment products while leading teams to enhance service quali...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$62K - $103K *

Unlock potential by driving sales growth and managing accounts in a defined territory. Collaborate with clients to understand their needs and deliver tailored solutions, enhancing relationships and ma...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$62K - $103K *

Optimize sales growth by managing key accounts, leveraging market insights, and fostering customer relationships. Drive strategies to meet customer needs while achieving performance objectives within...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Shape the client experience by managing estate planning cases, ensuring efficient communication and document production while collaborating with attorneys in a fully remote environment. Deliver except...

6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$115K - $163K *

Unlock potential by leading executive communications strategy, crafting compelling narratives, and collaborating with senior leaders to enhance business messaging and stakeholder engagement in a dynam...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Manage daily accounting operations, ensuring accuracy in financial records and reporting. Lead month-end and year-end closes, maintain internal controls, and provide insights to support business decis...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$96K - $186K *

Oversee and manage production projects from development to delivery, ensuring compliance with creative, budget, and schedule requirements. Collaborate with internal teams and external partners to stre...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $186K *

Transform production processes by overseeing projects from development to delivery. Collaborate with cross-functional teams to ensure creative, budget, and compliance standards are met while maintaini...

Los Angeles, CARemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Join a team that's dedicated to enhancing customer success by driving platform adoption and strategic objectives, while collaborating with cross-functional teams and ensuring exceptional service for o...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$63K - $108K *

Empower customer success by managing service agreements, driving financial performance, and fostering trusted relationships. Balance on-site interactions with strategic planning to enhance service del...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$69K - $119K *

Manage service agreements to drive financial performance and customer satisfaction. Collaborate with clients to develop strategies and solutions, balancing on-site interactions with back-office respon...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Elevate client service operations by managing multiple accounts, fostering relationships, and ensuring financial success through strategic oversight and team leadership. Drive client satisfaction and...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Engage and develop strategic relationships to drive sales growth in the insurance sector. Utilize your expertise in crop insurance to meet and exceed sales goals while fostering key agent partnerships...

Iowa, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Champion cross-functional order fulfillment for vehicle launches, ensuring alignment between sales, marketing, and production. Drive timely execution while balancing dealer and customer needs, enhanci...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $100K *

Develop and execute sales strategies to drive revenue growth through strong relationships with distribution partners and retail buyers, while managing inventory and identifying custom publishing oppor...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Transform integration processes by leading cross-functional teams to ensure seamless assimilation of acquired entities, driving productivity and optimizing enterprise-wide operations through strategic...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage client relationships and drive revenue growth through strategic account planning, contract renewals, and performance analysis. Collaborate with teams to ensure client satisfaction and successfu...

Toronto, ONRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Drive growth and enhance customer engagement by leading a high-performing sales team. Shape go-to-market strategies for the Small and Medium Business segment, fostering collaboration and innovation to...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Empower customer success by managing MRO programs, fostering relationships, and ensuring operational excellence. Collaborate with cross-functional teams to deliver on cost, quality, and schedule commi...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock your potential by leading quality initiatives and training programs to enhance team performance and compliance. Collaborate with management to drive operational excellence and support colleague...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by leading quality initiatives and training programs to enhance team performance and compliance. Drive operational excellence through audits, coaching, and strategic planning while fo...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Advance operational excellence by overseeing quality compliance and training initiatives, driving performance improvements, and managing colleague development to enhance overall team effectiveness and...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Lead the charge in optimizing field operations and project execution, ensuring effective staffing, resource management, and safety compliance while fostering a high-performing team culture and driving...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Lead the management of trade operations, optimizing budget performance and insights. Collaborate cross-functionally to enhance reporting, drive strategic planning, and develop a high-performing team f...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.