Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$108K - $163K *

Lead the charge in safety and environmental strategy, driving improvements to reduce risks for associates and customers. Collaborate with leadership to ensure compliance and foster a culture of safety...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$70K - $170K *

Pioneer innovative sales operations strategies, enhancing efficiency and effectiveness. Collaborate with leadership to drive planning, forecasting, and process improvements, ensuring a seamless sales...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $130K *

Drive team performance and enhance customer experience by overseeing policy administration and contact center operations. Collaborate on goals, manage staffing, and ensure compliance with regulations...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $95K *

Drive efficient facility operations by leading maintenance and housekeeping teams. Oversee service delivery, manage outsourced providers, and ensure compliance with safety standards while fostering a...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$88K - $105K *

Shape the future of knowledge management by leading a dynamic team to enhance communication strategies and support service delivery across multiple brands, fostering a culture of collaboration and con...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in managing client relationships, ensuring seamless service delivery, and identifying growth opportunities. Collaborate with teams to resolve issues and maintain high customer satisfac...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $88K *

Empower hotel owners by analyzing performance and providing tailored consultations to enhance guest satisfaction and profitability across a diverse portfolio. Collaborate with cross-functional teams t...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$90K - $100K *

Empower agents by connecting them to an innovative AI-driven platform. Build relationships, support sales efforts, and grow your career from Inside Sales Manager to Regional Sales Manager in a dynamic...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $100K *

Champion agent relationships by connecting them to an innovative AI platform. Drive growth through effective communication and support, paving the way for advancement to a Regional Sales Manager role...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Shape the future of transportation operations by leading local pickup and delivery services. Oversee drivers, dispatch, and compliance while driving efficiency and safety in a fast-paced logistics env...

Mississauga, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Transportation

$110K - $200K *

Join a team that's redefining digital experiences! Lead ecommerce operations, manage cross-functional projects, and enhance customer engagement through innovative strategies and data-driven insights...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $200K *

Empower seamless digital experiences by managing ecommerce operations, leading cross-functional teams, and driving strategic initiatives to enhance customer engagement and business performance across...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $230K *

Transform the digital landscape by managing ecommerce operations, driving user-centric initiatives, and enhancing customer experiences through strategic project execution and cross-functional collabor...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $200K *

Advance digital experiences by managing ecommerce operations, leading cross-functional teams, and driving strategic initiatives to enhance customer engagement and business performance across digital p...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$75K - $90K *

Unlock potential by leading off-premise catering operations, ensuring exceptional food and beverage quality, managing budgets, and developing staff while fostering strong customer service and team col...

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $140K *

Lead the charge in achieving sales goals while overseeing a dynamic team of sales representatives. Drive customer satisfaction and market growth through effective coaching, strategic planning, and com...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $140K *

Drive sales growth by leading a team of representatives, ensuring exceptional customer service, and developing effective marketing strategies to enhance market share and achieve budgeted goals in your...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Accelerate growth by identifying new business opportunities and managing retail partnerships. Drive product-market fit, negotiate agreements, and enhance market strategies while leading field teams to...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$100K - $115K *

Unlock potential by leading full-cycle finance operations to drive growth for a developing business. Collaborate actively with leadership to build robust financial processes, from bookkeeping to strat...

Vancouver, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$102K - $180K *

Drive supplier strategy and growth globally, fostering relationships and executing plans to maximize revenue and market share across the IP&E portfolio. Lead regional teams and optimize operational ex...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$104K - $156K *

Lead the charge in optimizing operations and enhancing team performance while ensuring compliance with safety and quality standards. Drive financial management and foster a culture of development and...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $155K *

Innovate strategies that drive go-to-market success by collaborating with sales and marketing teams. Own the execution of launch plans, create impactful sales tools, and develop competitive insights t...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $138K *

Lead the development and execution of B2B lifecycle marketing strategies, enhancing broker and customer engagement through targeted programs and data-driven insights. Collaborate cross-functionally to...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Transform your career by leading our Quality System to enhance customer satisfaction and expand market reach. Drive quality assurance initiatives, manage audits, and collaborate across departments to...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Oversee and optimize service delivery operations, ensuring customer satisfaction and operational excellence. Lead multiple teams, drive process improvements, and collaborate cross-functionally to enha...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.