Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Champion service excellence by leading a dynamic support team, driving performance improvements, and leveraging data insights to enhance client experiences and operational efficiency in a fast-paced e...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $120K *

Empower customer relationships by developing advocacy and community programs that drive engagement, retention, and growth. Collaborate across teams to create impactful content and campaigns that showc...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $120K *

Champion customer engagement by developing advocacy and community programs that enhance relationships, drive growth, and showcase success stories, all while collaborating with cross-functional teams t...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Lead and develop a skilled team of Claims Analysts, overseeing medical professional liability claims and ensuring best practices while directly impacting the organization’s success and visibility to s...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $155K *

Drive sales success by leading a dynamic team, managing a robust pipeline, and achieving annual targets exceeding $1M through strategic engagement and hands-on deal closure...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$99K - $225K *

Lead the charge in managing complex naval system programs, guiding multidisciplinary teams to ensure successful execution, compliance, and mission-critical objectives while navigating challenges and b...

2 days ago

  •   15+ years exp.  •   Business Services

$140K *

Transform the Sales Enablement function to prioritize outcomes over training, driving faster ramp times and increased win rates through hands-on coaching and innovative use of AI to elevate sales perf...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in safe and efficient facility maintenance within a dynamic automotive manufacturing environment, overseeing a union workforce and driving operational excellence in a 24/7 production s...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Elevate operational excellence by leading teams to achieve service, quality, and cost objectives. Drive performance through collaboration, continuous improvement, and strategic planning to meet custom...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$87K - $109K *

Optimize cross-functional network operations by leveraging your 6+ years of expertise in SD-WAN and IP technologies, ensuring timely issue resolution and enhancing service delivery through effective c...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$50K - $150K *

Manage a high-performing sales team to exceed quotas, enhance market share, and uphold ethical standards while ensuring compliance with company policies and procedures. Drive community engagement and...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$122K - $169K *

Transform vendor relationships by establishing, evaluating, and managing partnerships to optimize IT services, reduce risks, and enhance financial outcomes. Collaborate with stakeholders to ensure com...

Markham, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$84K - $126K *

Drive operational excellence by leading teams, optimizing processes, and ensuring compliance with quality and safety standards. Foster a culture of belonging while achieving business goals through eff...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Champion operational excellence by leading teams to achieve production goals, ensuring compliance with quality and safety standards, and driving continuous improvement initiatives in a dynamic logisti...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Join us to drive operational excellence by managing teams, implementing business plans, and ensuring compliance with quality and safety standards. Your leadership will enhance productivity and foster...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Empower operational excellence by driving business plans, enhancing team performance, and ensuring compliance with quality and safety standards. Lead and develop associates while implementing strategi...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Drive operational excellence by leading a diverse team, enhancing community engagement, and ensuring compliance while achieving financial goals in a dynamic retail environment. Foster a culture of men...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Champion a dynamic facility environment by leading operations, enhancing team engagement, and driving financial performance while ensuring compliance and community outreach. Your leadership will shape...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Partner with us to drive operational excellence and community engagement while leading a diverse team. You'll oversee facility performance, ensure compliance, and foster a culture of development and a...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Champion operational excellence by leading a diverse team, driving financial performance, and fostering community engagement while ensuring compliance and enhancing associate development in a dynamic...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Drive operational excellence by leading a diverse team, enhancing community engagement, and achieving financial goals while fostering a culture of integrity and belonging in a dynamic retail environme...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Elevate facility operations by leading a diverse team, driving financial performance, and fostering community engagement while ensuring compliance and enhancing associate development in a dynamic reta...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Empower your career by leading a dynamic team to drive operational excellence, enhance community engagement, and achieve financial goals while fostering a culture of integrity and continuous improveme...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $170K *

Drive operational excellence by leading a diverse team, enhancing community engagement, and achieving financial goals while fostering a culture of integrity and continuous improvement in a dynamic ret...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.