Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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1
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$133K - $206K *

Bring your expertise to this pivotal role overseeing enterprise IT support operations, managing diverse teams across multiple sites, ensuring endpoint security and efficient resolution of technical is...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Transform the enterprise IT landscape by leading desktop support operations for a large-scale program. Oversee end-user computing solutions, ensuring secure, efficient, and user-friendly support acros...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $96K *

Lead a dynamic team to drive sales growth and client satisfaction, leveraging your expertise in technology and strategic planning. Foster a high-performing culture while implementing innovative soluti...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Elevate your career by leading a dynamic Supply Chain team focused on service excellence, inventory optimization, and continuous improvement. Drive strategic initiatives while fostering a high-perform...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $120K *

Lead the charge in delivering exceptional client services by managing a team of Engagement Managers, driving project success, and fostering strong relationships across diverse stakeholders to ensure o...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Transform your career by leading the accounting function in a high-growth manufacturing firm. Collaborate closely with operations and finance to enhance cost visibility and drive strategic initiatives...

6 days ago

  •   Less than 5 years exp.  •   Staffing

$140K - $170K *

Drive your career with a leadership role overseeing accounting operations, managing a skilled team, and ensuring compliance with GAAP while enhancing financial reporting and operational insights acros...

6 days ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Drive customer satisfaction by providing technical support and solutions for electric and hybrid vehicles. Collaborate with clients and internal teams to address issues efficiently and enhance perform...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer success by leading a team to enhance client relationships, streamline processes, and improve satisfaction across a diverse portfolio. Collaborate with cross-functional teams to ensure o...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$74K - $93K *

Join a team that's dedicated to enhancing customer experiences by managing warranty service requests virtually. Utilize advanced technology to analyze claims, coordinate resolutions, and build lasting...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$74K - $93K *

Partner with us to enhance customer satisfaction by managing warranty service requests virtually. Utilize TechSee and MS Dynamics 365 to analyze issues, coordinate resolutions, and build lasting relat...

Westborough, MARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$135K - $150K *

Lead a dynamic accounting team to enhance financial reporting, compliance, and operational efficiency. Drive process improvements while managing month-end close activities and supporting cross-functio...

6 days ago

  •   8 - 10 years exp.  •   Staffing

$100K - $110K *

Accelerate progress at our multi-site maintenance operations by leading teams, enhancing performance, and ensuring high-quality standards across communities in Indiana and Kentucky. Drive operational...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $114K *

Champion customer service excellence by leading a dedicated team. Drive improvements, manage KPIs, and enhance employee training. Be the point of resolution for client inquiries while fostering a coll...

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock new service opportunities by leading strategic execution and cross-functional collaboration. Drive rapid market launches and enhance customer engagement through innovative program management an...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate your leadership career by driving sales growth and team development. Collaborate cross-functionally to implement effective strategies that boost performance across various verticals while fost...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$133K - $206K *

Lead a dynamic Tier I Service Desk, driving complex issue resolution and enhancing customer experience for a large-scale enterprise IT environment. Collaborate with teams to optimize performance, qual...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Lead the future of external-facing Tier I Service Desk operations, managing complex issues and driving quality assurance initiatives to ensure optimal user support for a large Department of War agency...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $110K *

Lead customer success initiatives by partnering with enterprise clients to enhance product value, drive engagement, and ensure retention. Utilize modern tools and data insights to proactively address...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$79K - $105K *

Drive impactful merchandising strategies for Quebec Dealers, ensuring alignment with national initiatives. Enhance advertising and promotional effectiveness, leading to heightened brand engagement and...

Laval, QCIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Drive your career forward by leading a dynamic Customer Service team focused on enhancing customer experiences, optimizing order management, and fostering collaboration across departments to achieve s...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Shape the future of our BPO call center operations, driving excellence and performance across large client accounts. Lead a dynamic team, optimize performance metrics, and foster client relationships...

Arcola, VAIn-Person

Reposted today

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Manage high-performing end-user services to ensure responsive, secure support for workplace technology, driving operational excellence and team development while overseeing compliance and continuous i...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Oversee the P&L of a business unit, driving growth through strategic leadership, team development, and operational excellence. Collaborate with sales and management to enhance service offerings and en...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Shape exceptional customer experiences by leading and developing teams, driving process improvements, and fostering a culture of accountability and collaboration across the organization...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.