Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$90K - $110K *

Provide strategic oversight of complex 3PL/4PL projects, driving efficiency and success from inception to delivery. Collaborate across functions to optimize freight management and meet ROI expectation...

Calgary, ABIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Elevate guest satisfaction by leading service excellence initiatives while resolving escalated issues across shipboard and shoreside operations. Leverage your expertise in hospitality management to co...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $121K *

Manage and elevate therapy services, ensuring high-quality patient care and compliance while overseeing clinical operations, staff performance, and patient communication in a dynamic healthcare enviro...

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform operations by leading a dynamic team to drive excellence, optimize processes, and enhance quality. Leverage your extensive experience to innovate and implement strategies that align with bus...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$77K - $115K *

Manage and oversee therapy services to ensure high-quality patient care, compliance, and fiscal responsibility. Lead a team, coordinate operations, and facilitate effective communication for optimal p...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$55K - $150K *

Empower a dynamic sales team as you drive performance, enhance customer experiences, and foster growth. This leadership role offers mentorship opportunities while directly impacting business results a...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Innovate business operations by leading strategy and execution for sales engagement platforms, optimizing processes, and collaborating across teams to drive growth in a dynamic environment...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $85K *

Drive operational excellence by leading multiple locations, fostering a customer-centric culture, and developing high-performing teams to enhance customer experiences and achieve business goals...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Drive B2B sales growth by leading business partnerships, prospecting new clients, and collaborating with retail teams to achieve sales targets while delivering exceptional customer service and support...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead and inspire a high-performing sales team to drive B2B sales growth, partner with multiple retail locations, and exceed monthly targets while ensuring exceptional customer satisfaction through str...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $175K *

Join a dynamic team as you guide clients through onboarding and renewals, ensuring they maximize value from our AI platform. Collaborate with cross-functional teams to enhance client success and shape...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Lead operational excellence in business banking, enhancing client experiences through effective processes, technology integration, and team development. Drive improvements in onboarding, servicing, an...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $125K *

Shape the future of fleet services by leading initiatives from discovery to launch, optimizing vendor partnerships, and enhancing customer experiences through data-driven insights and cross-functional...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$104K - $156K *

Lead the charge in optimizing logistics operations, driving efficiency and compliance in a dynamic service shop environment. Oversee staffing, performance, and safety to ensure seamless goods movement...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$104K - $156K *

Drive operational excellence in logistics by leading a service shop team, ensuring peak efficiency, compliance, and performance. Collaborate to meet production goals while fostering a culture of safet...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $90K *

Lead the charge in Guest Services operations, inspiring a dynamic team to deliver unforgettable experiences while maintaining high standards of luxury service and operational excellence...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $100K *

Unlock potential by driving sales growth through relationship management and strategic prospecting. Collaborate with contractors and stakeholders to exceed revenue targets while ensuring customer sati...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a dynamic team to lead technology initiatives, ensuring efficient operations and project success. Oversee diverse IT projects, manage resources, and drive strategic objectives while fostering tea...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $110K *

Join a team that's shaping the future of ecommerce by managing site operations and merchandising. Drive product discovery and enhance customer experience through data-driven strategies and collaborati...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$106K - $162K *

Champion digital transformation by leading a team to deliver innovative solutions, ensuring alignment with business goals and fostering a culture of continuous improvement and collaboration across fun...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Engage a high-performing team to enhance client relationships and drive business growth. Foster a positive work environment while ensuring operational excellence and compliance, ultimately delivering...

Burlington, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $156K *

Partner with us to lead a dynamic team of SEAs and EAs, enhancing customer support and driving process improvements. Foster collaboration and build relationships while ensuring exceptional service del...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$95K - $115K *

Empower your career by driving retail sales initiatives across northern California and the Pacific Northwest. Collaborate with cross-functional teams to exceed volume and revenue targets while enhanci...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$100K - $110K *

Partner with us to enhance customer experiences through innovative marketing strategies in the hospitality sector. Collaborate with leadership to drive growth, manage regional campaigns, and ensure br...

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $110K *

Elevate your career by driving marketing strategies and client engagement for a premier NYC client. Collaborate with teams to create exciting promotions and enhance guest experiences in a dynamic, on...

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.