Customer Service Manager Jobs in Herndon, VA

Lead the charge in elevating the performance of the Testing Department while mentoring staff and ensuring exceptional customer service. This role fosters a culture of safety and excellence, collaborat...

Empower the Customer Success organization by strategically enhancing customer satisfaction and loyalty. Lead a dynamic team focused on insights-driven improvements to ensure exceptional customer journ...

Drive the evolution of a comprehensive Customer Success Operations program, ensuring strategic alignment, stakeholder engagement, and measurable outcomes across diverse operational environments in sup...

Champion customer success at a pivotal federal AI initiative. Drive stakeholder engagement, service adoption, and strategic alignment in a dynamic environment while refining a comprehensive success op...

Optimize business operations by driving productivity and strategic planning for field teams. You will manage essential planning processes and collaborate with stakeholders to enhance operational effec...

Transform product delivery by defining strategic roadmaps and influencing AI innovations. Collaborate with leadership to ensure accountability and mentor emerging talent across a vital sector in retir...

Lead the charge in developing a high-performing SDR team focused on outbound prospecting. Drive accountability, enhance cold-calling techniques, and ensure quality pipeline development through strong...

Manage the review of high-risk accounts while fostering relationships with clients. Oversee collections strategies, ensure compliance with regulations, and enhance service quality to safeguard interes...

Make your mark at a pivotal role managing customer retention and growth, driving upsell strategies, analyzing territory data, and collaborating cross-functionally to enhance the customer experience in...

Shape the future of product marketing by crafting strategic campaigns and insights that drive growth and enhance sales enablement. Collaborate cross-functionally to ensure messaging resonates and acce...

Drive successful project delivery by leading cross-functional teams and managing the implementation of workforce management solutions, enhancing operational efficiencies and client relationships in di...

Shape the future of customer success operations in a high-stakes environment. Lead program strategies, stakeholder engagement, and operational excellence for the War Data Platform, ensuring impactful...

Lead the charge in managing the Elite Benefits program, ensuring accuracy and seamless operations while collaborating across various teams to drive innovation and enhance member recognition efforts wi...

Engage in a dynamic role that develops and trains diverse sales teams nationwide, managing performance while driving growth and exceeding client expectations, all in a fast-paced, client-focused envir...

Champion your career by leading the Quality Assurance team to enhance customer experiences. Drive operational excellence, ensure compliance, and develop talent while fostering effective communication...

Elevate your career by leading project management efforts in AI initiatives, driving strategy, execution, and stakeholder engagement. Ensure project governance and team coordination to achieve busines...

Elevate our Managed IT Services sales organization by driving growth, mentoring talent, and executing strategic initiatives to enhance client acquisition and recurring revenue while fostering a collab...

Accelerate your career as you lead a team of Retail Territory Managers, driving sales and ensuring flawless execution across multiple territories while fostering customer relationships and aligning st...

Join us in maximizing customer satisfaction as you guide mid-market and enterprise clients through their journey, ensuring successful adoption, renewals, and growth, while building strong, lasting rel...

Lead the charge in developing and enhancing employee services, benefits, and HR operations to support a dynamic, high-trust technology firm, ensuring effective communication, coordination, and scalabl...

Lead a dynamic Customer Success team to optimize enterprise accounts' value and renewal rates. Drive operational excellence, strategic alignment, and cross-functional collaboration to deliver exceptio...

Empower clients by providing tailored solutions, enhancing product usage, and building lasting relationships to drive retention and expansion. This role combines strategic planning and hands-on client...

Advance progress at the Service Desk by managing a skilled team, overseeing operations, developing metrics, and driving project execution to optimize IT support services and stakeholder satisfaction w...

Join a team that's driving IT service excellence by leading a dynamic Service Desk operation, ensuring quality support and professional development for a team of 30+, while collaborating on complex IT...

Engage in leading a dynamic Service Desk team, optimizing IT operations and ensuring high-quality service delivery while managing processes and nurturing talent through effective mentoring and collabo...