Customer Service Manager Jobs in Cambridge, MA

Manage delivery of managed services for a client portfolio, ensuring operational excellence, fostering team collaboration, and driving client satisfaction through effective service delivery and relati...

Advance growth by managing high-value B2B tech accounts, driving upsells, and breaking into new business areas within a global portfolio to achieve revenue targets and enhance customer relationships...

Grow your influence by driving sales performance enhancements through strategic training and collaboration in retail environments. Lead field training efforts, identify growth opportunities, and empow...

Drive multi-dimensional revenue growth for high-value accounts by shaping client strategies and navigating complex relationships. Influence senior stakeholders and identify innovative opportunities to...

Join a team that's shaping operational strategies by leading customer support initiatives, driving performance excellence, and developing high-performing teams to enhance experiences across diverse cu...

Lead and inspire a dynamic Claims Unit, managing multiple teams to enhance performance, ensure compliance, and drive continuous improvement. Partner with management to develop talent and deliver excep...

Champion complex account strategies, driving multi-dimensional revenue growth while influencing senior stakeholders and mentoring team members across diverse, high-value client relationships in a dyna...

Discover exciting opportunities as you lead global product planning initiatives, developing strategic roadmaps and fostering stakeholder collaboration to enhance product offerings and market presence...

Drive supplier risk management and enhance contractual security through effective cybersecurity governance, collaborating across teams to balance business needs with security requirements in a fast-pa...

Join a team that's dedicated to excellence in financial reporting, compliance, and process optimization. As a leader, you'll oversee accounting operations, provide technical support, and enhance team...

Elevate client relationships by ensuring exceptional service delivery and operational excellence. Collaborate with cross-functional teams to resolve issues and enhance client experiences while driving...

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

Engage in high-severity escalation management, driving cross-functional coordination and customer advocacy. Enhance customer retention and trust through effective communication, systemic improvements...

Empower your career by managing key client relationships and ensuring excellence in service delivery while overseeing independent adjusters in a dynamic claims environment. Drive operational efficienc...

Engage with a diverse commuter rail system, steering customer experience strategy and ensuring exceptional service delivery during operations and disruptions. Lead a dedicated team to reinforce qualit...

The Sr. Operations Manager is responsible for overseeing all budgetary, people development, and operational objectives within a Fulfillment Center. This role involves managing a team of Operations and...

The Sr. Operations Manager is responsible for overseeing all budgetary, people development, and operational objectives within a Fulfillment Center. This role involves managing a team of Operations and...

Oversee and elevate a high-performing WasteX team, driving operational excellence, strategic client management, and a robust culture of leadership development to support rapid growth and maintain top...

Take ownership of operations and budget management while leading a diverse team to enhance performance, achieve quality standards, and drive process improvements across the fulfillment center...

Unlock potential by transforming customer service solutions through strategic analysis, innovative technology integration, and strong leadership while partnering with clients to enhance customer exper...

Champion innovation by leading product marketing initiatives that drive market impact. Collaborate with cross-functional teams to create compelling messaging and strategic go-to-market plans, position...

Partner with us to elevate customer experience by leading our call center operations. Oversee a dedicated team, drive coaching initiatives, manage escalations, and collaborate with departments to ensu...

Optimize customer engagement by driving innovative marketing strategies that foster strong relationships and boost adoption among policyholders and partners. Collaborate across teams to deliver impact...

Lead the charge in delivering operational excellence by overseeing project execution, coordinating with teams, and ensuring adherence to timelines and quality standards while driving organizational go...

Lead a global payroll team managing operations across 10+ countries, ensuring precise payroll processing for 1,500+ employees while driving system improvements and fostering team development for opera...