The Customer Relationship team is accountable for the retention and growth of revenue across agency-led accounts-and in some cases direct advertisers-by deepening platform usage, expanding data adoption, and identifying incremental growth opportunities aligned to client marketing objectives.
The Senior Customer Relationship Manager is responsible for driving complex, multi-dimensional revenue growth while shaping long-term client strategy across high-value accounts. This role operates as a senior strategic relationship manager, adept at navigating complexity, influencing senior stakeholders, and leading comprehensive strategic planning efforts.
Essential Key Responsibilities- Owns top-tier or highly complex accounts with full autonomy, navigating multiple buying centers, senior agency leadership, and cross-market or cross-platform strategies.
- Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.
- Lead high-stakes, executive-level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities.
- Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.
- Delivers significant revenue expansion across strategic, high-value accounts.
- Represent client perspectives to influence product positioning and roadmap adoption.
- Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.
- Plays a key, visible role in supporting new business development and leading complex strategic pitches.
- Carry out regular account management activity to "Protect" existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
- Additional duties as assigned.
Education and Experience- Bachelor's Degree Required
- Minimum of 8 years prior experience in Corporate / B2B sales / new business development / client relationship management
- Proven experience in digital advertising, audience data, AdTech, or media sales.
- Executive relationship mastery, with the ability to build trust, credibility, and long-term partnership with senior-level client stakeholders.
- Strong strategic thinking and planning. Ability to apply forward-looking judgment to shape multi-year client strategies and guide complex decision pathways.
- High-level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi-dimensional revenue growth.
- Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.
- Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high-stakes conversations with confidence.
- Analytical and insights-driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.
- Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best-in-class account management practices.
- Cross-functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
- Proficiency in Microsoft Office Suite skills.
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
$114,900 - $193,000 a year
This role is commission eligible.
Benefits We Offer• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.
