DescriptionAbout the RoleAs a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.
Location - Hybrid - M,T,TH in office. Austin, TX or Tampa, FL
What You'll be Doing- Prepare and deliver technical presentations that explain our products or services to customers and prospects
- Guide our customers through the implementation of the NinjaOne solution
- Work closely with our sales teams to understand customer requirements and provide sales support
- Partner with our account management department to meet the needs of our existing customer
- Work a set schedule (8 am - 5 pm) with rotating on-call responsibilities
- Take initiative and provide prompt, accurate follow-up to tickets and support call
- Troubleshoot Window
- Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
- Actively participate in the design of our consulting processes
About You- 2+ Years' experience as a Sales Engineer
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
- You exercise sound judgment and prioritize based on customer impact
- As a lifelong learner you are adaptable to new technologies and embrace change
- Polished verbal and written communication skills that deliver messages with a customer first mindset
- You skillfully build and maintain relationships, both in-person and virtually
- You can work independently and with a team in a global environment
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
- You are highly organized
- Driven and Self-motivated you set the pace for your self and others around you
- Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
- Bachelor's degree preferred, but not required
Additional InformationThis position is NOT eligible for Visa sponsorship.
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