Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$140K - $150K *

Execute innovative design and implementation of large-scale Zero Trust solutions. Lead systems engineering initiatives, collaborating with diverse teams to align with DoD requirements and enhance secu...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $110K *

Unlock potential by leveraging your clinical informatics expertise to enhance EHR workflows and user support. Collaborate with healthcare teams to optimize clinical processes, improve adoption, and re...

Arlington, VARemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$79K - $99K *

Join a team that's dedicated to driving sales growth through innovative solutions and strong customer relationships. Leverage your engineering expertise to meet client needs and enhance product offeri...

Cleveland, OHRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$73K - $117K *

Engage with us to lead a dynamic Support team, enhancing customer experiences and driving product improvements through expert guidance and data-driven strategies. Shape onboarding and performance metr...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Champion the growth of hematology products by educating healthcare providers, driving demand, and fostering relationships within cancer centers. Leverage cross-functional teams to ensure a positive ex...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Redefine your career by executing commissioning and testing of protection & control systems for electric utilities. Collaborate on innovative projects, ensuring safety and efficiency in substations an...

Norfolk, VARemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$73K - $102K *

Architect and deliver LLM-powered applications, overseeing the entire development lifecycle from design to deployment. Collaborate with cross-functional teams to integrate AI systems and ensure high-q...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...

Boston, MARemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in cloud migration and AI platform adoption while optimizing operational efficiency. Act as a technical advisor, bridging the gap between business requirements and innovative enterpris...

Chattanooga, TNRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Transform security and compliance controls within a dynamic team, ensuring adherence to regulatory frameworks like SOC 2 and HIPAA. Drive continuous improvement and foster collaboration across departm...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Help us revolutionize healthcare operations by leveraging AI and automation to enhance member experiences and optimize efficiency for payer organizations. Engage with stakeholders to drive transformat...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $130K *

Transform the quality assurance landscape by leading manual and automated testing efforts, ensuring enterprise applications meet high standards for reliability, usability, and performance while collab...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$109K - $164K *

Drive advanced digital forensics and incident response initiatives while mentoring a skilled engineering team. Leverage deep technical knowledge to enhance operational capabilities and ensure exceptio...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$115K - $130K *

Unlock your potential by leading research on electric and magnetic fields (EMF) and RF exposure. Collaborate with utilities and stakeholders to develop solutions and technical guidance for emerging en...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $140K *

Advance your career by leading commissioning activities for critical facilities. Collaborate with engineering teams to ensure project success through effective communication, strong problem-solving sk...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $177K *

Lead the charge in software development across a cross-functional team while ensuring quality and technical excellence. Balance hands-on coding with team leadership to deliver high-value applications...

Ohio, USRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$145K - $175K *

Accelerate your career by architecting innovative IT operations solutions. Lead the design and implementation of advanced ServiceNow capabilities, ensuring high accuracy and integration across enterpr...

Illinois, USRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Drive the vision for a high-impact Data Engineering Practice, leading strategy, P&L, talent, and client engagement to transform enterprise data into strategic assets and AI-ready infrastructure...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Develop and implement quality management processes, driving continuous improvement and operational excellence. Collaborate with teams to enhance training, project management, and system enhancements...

Georgia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Optimize SAP Security and GRC processes to enhance compliance and governance. Drive secure access models, manage transport controls, and ensure audit readiness through meticulous documentation and col...

Charlotte, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $150K *

Transform enterprise strategies by leading discovery and building account plans that align marketing goals with AI investments, driving growth and success for senior marketing leaders...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$131K - $243K *

Empower data-driven decision-making by analyzing diverse datasets and creating actionable insights. Collaborate across teams to enhance reporting and automate processes, ensuring information quality a...

Three Rivers, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$200K *

Drive your career by leading technical architecture and AI tooling development in a dynamic company transitioning to multi-platform solutions. Collaborate with teams, mentor talent, and engage with en...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $180K *

Champion security initiatives by embedding secure design principles across applications, cloud, and infrastructure. Collaborate with engineering teams to enhance security maturity and protect over 6,0...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Join a team that's delivering high-quality Salesforce solutions, translating complex business needs into technology. Leverage your expertise in development, integration, and project management to enha...

Mclean, VARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.