Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$125K - $150K *
Empower the future of AI-driven solutions by leading flagship products that enhance customer service and drive growth. Collaborate cross-functionally to transform operational challenges into impactful...
2 weeks ago
Clinical Specialist - Generalist
$100K - $120K *
Join a team that's redefining clinical workflows by serving as a trusted clinical voice, collaborating across departments to enhance product development and ensure successful implementation of cardiov...
4 weeks ago
$95K - $115K *
Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...
2 weeks ago
$128K - $139K *
Drive the identity lifecycle for enterprise access management, ensuring secure, reliable identity services. Collaborate with teams to enhance user experience while implementing Zero Trust principles a...
2 weeks ago
$87K - $110K *
Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...
1 week ago
Implementations - Sr Professional I
$95K - $115K *
Join us to lead implementation projects for Deposit Solutions, ensuring client readiness and successful outcomes. Collaborate with clients and internal teams to translate business needs into actionabl...
Reposted 1 week ago
Technical Sales Representative
$75K - $95K *
Transform customer interactions by providing expert field technical sales support for filtration solutions. Drive growth through prospecting, establishing relationships, and delivering tailored soluti...
3 weeks ago
$110K - $130K *
Shape the future of loyalty programs by building robust AI agents on Amazon AgentCore, focusing on automation and reliability to enhance operational efficiency for teams and clients. Join a dynamic en...
3 weeks ago
$120K - $140K *
Advance client success by providing technical guidance and support for Ping solutions. Collaborate across teams to ensure seamless implementation and ongoing optimization, fostering strong relationshi...
Reposted 3 weeks ago
Solution Engineering Manager (Specialty Sales)
$120K - $165K *
Pioneer in leading a dynamic team of Solution Engineers, optimizing multi-discipline datacenter solutions across data protection, storage, compute, and networking. Drive collaboration to shape industr...
3 weeks ago
SQL Server Database Administrator (Fed Gov)
$100K - $120K *
Champion database and server excellence by managing SQL Server and Windows environments. Ensure optimal performance, security, and availability across development, test, and production systems while s...
2 days ago
$124K - $155K *
Elevate project success by leading a PMO team focused on public sector initiatives. Ensure process adherence, foster talent, and optimize project execution through strong collaboration and innovative...
1 month ago
Implementations - Sr Professional I
$95K - $115K *
Take ownership of client implementations for Deposit Solutions, leading projects from kickoff to go-live. Collaborate with clients and internal teams to ensure successful outcomes, aligning business n...
Reposted 1 week ago
Mainframe Systems Programmer - CICS & WAS
$65K - $123K *
Champion premium software support for mainframe clients, focusing on CICS and WAS. Drive installations, testing, and maintenance of systems software while ensuring timely customer service and effectiv...
2 weeks ago
Software Developer - Salesforce Support
$100K - $120K *
Innovate solutions in Salesforce Health Cloud, collaborating with teams to enhance functionality and user experience while leveraging your technical expertise in JavaScript and Node.js to resolve issu...
1 week ago
$94K - $155K *
Lead multi-channel marketing production operations, ensuring timely, budget-friendly delivery. Oversee client engagements, deepen relationships, and drive growth while managing a diverse team of speci...
1 week ago
Senior Technical Program Manager, Infrastructure Programs
$130K - $170K *
Execute end-to-end digital onboarding of complex AI data center infrastructure, managing cross-functional teams to ensure timely delivery, stability, and optimization of high-performance systems for p...
Reposted today
Cyber Security Subject Matter Expert
$131K - $237K *
Join a dynamic team to enhance cybersecurity architecture and operations. Leverage your expertise in cloud technologies and systems architecture to assess risks, develop solutions, and collaborate wit...
2 weeks ago
$79K - $156K *
Lead the charge in analyzing and developing enterprise data solutions, collaborating with stakeholders to translate requirements into actionable insights. Drive innovation in data management and integ...
2 days ago
Business Development Sales Manager, Public Safety
$100K - $120K *
Take ownership of transformational sales efforts within the Public Safety sector, leveraging your expertise in Microsoft solutions to foster relationships, drive pipeline growth, and deliver impactful...
Reposted 2 weeks ago
Senior Solutions Engineer, Enterprise
$250K - $300K *
Join a team that's redefining enterprise solutions! Leverage your expertise in networking and security to drive technical sales, support customer adoption, and influence product development while coll...
2 weeks ago
Sales Engineer, Healthcare - Provider
$110K - $130K *
Join a team that's transforming healthcare operations through AI and automation. Collaborate with providers to improve patient outcomes, streamline workflows, and drive digital transformation initiati...
Reposted 4 weeks ago
$145K - $155K *
Transform the enterprise sales landscape as a key technical collaborator, driving innovative solutions and fostering strategic partnerships. Leverage your expertise in cloud and security to support sa...
Reposted 3 weeks ago
$90K - $110K *
Unlock potential by serving as the technical advisor in a sales team, driving complex B2B integration solutions and enhancing customer confidence throughout the sales process. Collaborate with interna...
4 weeks ago
$160K - $297K *
Redefine the digital workplace by leading the design and governance of Microsoft 365 solutions, ensuring strategic alignment, security, and innovation across the enterprise. Collaborate with cross-fun...
3 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.