Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Senior Director, Field Enablement
$180K - $303K *
Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...
4 weeks ago
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Unlock your potential as a senior technical contributor, leading infrastructure design and implementation. Drive strategic decisions, mentor junior engineers, and enhance system performance in a dynam...
Today
$110K - $130K *
Lead and manage IT projects, ensuring successful delivery and alignment with organizational goals. Oversee planning, execution, and communication while collaborating across teams to meet project miles...
Reposted 2 weeks ago
$75K - $100K *
Shape the future of emergency services by overseeing complex technical projects and initiatives. Collaborate closely with diverse teams to ensure successful program delivery, adhering to quality stand...
Reposted 1 week ago
$191K - $293K *
Lead the charge in providing strategic employment law counsel, guiding the People team and stakeholders on compliance, investigations, and policy development to foster a supportive workplace while mit...
2 weeks ago
Journeyman Management Analyst (Modeler)
$100K - $115K *
Transform stakeholder insights into actionable solutions by gathering and analyzing business requirements. Collaborate with teams to create process models and ensure compliance, delivering high-qualit...
Today
$110K - $130K *
Transform enterprise VoIP infrastructure by leading design, engineering, and compliance efforts. Manage complex incidents, mentor technicians, and drive modernization projects while ensuring optimal p...
1 week ago
Technical Consultant Subject Matter Expert (SME) I
$118K - $177K *
Shape the future of geospatial solutions by providing expert technical guidance and support to clients and teams. Drive project success through operational excellence, client relations, and innovative...
Yesterday
Senior Software Security Engineer
$130K - $160K *
Join a dynamic team to build and enhance security practices, ensuring robust protection of sensitive data. Collaborate across engineering to create secure frameworks, manage identities, and fortify cl...
1 week ago
Product Manager, MPro - REQ # 1443
$111K - $152K *
Join a team that's redefining sales tools in HVAC. Drive strategy and execution for a next-gen sales portal, collaborating with cross-functional teams to enhance user experience and meet business goal...
Today
Product Success Technical Director
$199K - $348K *
Transform complex agentic AI escalations into stable outcomes by diagnosing root causes, creating robust architectures, and enhancing team technical excellence while ensuring customer confidence and s...
4 weeks ago
Member of Technical Staff, Forward Deployed Engineer (New Stealth Startup)
$150K - $300K *
Transform enterprise operations by developing AI solutions tailored to customer needs. Engage directly with clients, manage the full technical lifecycle, and drive measurable improvements in AI perfor...
Today
$110K - $130K *
Partner with us to drive innovative security solutions, engaging with customers and partners to address their unique challenges. Leverage your expertise in pre-sales and engineering to enhance operati...
6 days ago
$110K - $130K *
Drive collaboration with sales teams to identify prospects and deliver tailored security solutions, addressing technical challenges and enhancing customer engagement through education and presentation...
6 days ago
Cloud Infrastructure & Security Engineer
$110K - $130K *
Reimagine cloud infrastructure and security with robust Azure solutions to enhance scalability, resilience, and compliance. Collaborate across teams to ensure operational excellence while meeting fede...
4 weeks ago
$90K - $100K *
Elevate public safety solutions by implementing and supporting Emergency Call Handling systems. This remote role requires extensive travel and expertise in cloud technologies, ensuring seamless deploy...
3 weeks ago
Senior SI/PI Engineer - AI and Compute Server Design
$110K - $130K *
Partner with us to optimize high-speed interconnect performance through SI/PI simulation, collaborating with cross-functional teams to enhance design quality and resolve signal issues across various a...
3 weeks ago
$110K - $130K *
Shape the future of customer success by providing technical guidance and innovative solutions. Act as a trusted advisor, ensuring clients maximize product value while managing complex issues and advoc...
1 week ago
$135K - $160K *
Lead the charge in designing and building a robust Cluster management platform. Collaborate with distributed teams to enhance observability and optimize performance, utilizing Go and modern telemetry...
Reposted 4 weeks ago
$85K - $170K *
Unlock potential by designing and implementing innovative ServiceNow solutions that enhance enterprise workflows and IT service management, ensuring platform stability and continuous improvement throu...
3 weeks ago
$90K - $110K *
Manage financial governance and billing accuracy across equipment operations. Drive data reliability and enhance performance by collaborating with teams to meet Equipment Support KPIs, ensuring projec...
4 weeks ago
Strategic Technical Account Manager GPU
$115K - $140K *
Partner with us to ensure technical success for customers deploying AI and GPU workloads, leveraging your expertise in performance optimization, architecture design, and technical relationship managem...
Reposted 3 weeks ago
Customer Security Analyst, MDR (Unit 42)
$105K - $170K *
Unlock exceptional communication and cybersecurity support as you bridge technical incident response with customer engagement, ensuring proactive guidance and clarity during active incidents for an ou...
Reposted today
Capacity Deployment Lead - Data Center Operations
$320K - $405K *
Unlock your potential by driving large-scale compute capacity deployments in partner-operated data centers. Manage hardware installations, collaborate with vendors, and optimize processes while ensuri...
1 month ago
Senior Project Manager-MEP Building Automation Controls
$110K - $130K *
Manage and lead complex infrastructure projects for financial services clients, ensuring strategic objectives are met through effective planning, execution, and collaboration. Elevate your career in a...
2 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.