Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$180K - $303K *

Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...

San Francisco, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $140K *

Unlock your potential as a senior technical contributor, leading infrastructure design and implementation. Drive strategic decisions, mentor junior engineers, and enhance system performance in a dynam...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead and manage IT projects, ensuring successful delivery and alignment with organizational goals. Oversee planning, execution, and communication while collaborating across teams to meet project miles...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$75K - $100K *

Shape the future of emergency services by overseeing complex technical projects and initiatives. Collaborate closely with diverse teams to ensure successful program delivery, adhering to quality stand...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$191K - $293K *

Lead the charge in providing strategic employment law counsel, guiding the People team and stakeholders on compliance, investigations, and policy development to foster a supportive workplace while mit...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Transform stakeholder insights into actionable solutions by gathering and analyzing business requirements. Collaborate with teams to create process models and ensure compliance, delivering high-qualit...

Washington, DCRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise VoIP infrastructure by leading design, engineering, and compliance efforts. Manage complex incidents, mentor technicians, and drive modernization projects while ensuring optimal p...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $177K *

Shape the future of geospatial solutions by providing expert technical guidance and support to clients and teams. Drive project success through operational excellence, client relations, and innovative...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Join a dynamic team to build and enhance security practices, ensuring robust protection of sensitive data. Collaborate across engineering to create secure frameworks, manage identities, and fortify cl...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $152K *

Join a team that's redefining sales tools in HVAC. Drive strategy and execution for a next-gen sales portal, collaborating with cross-functional teams to enhance user experience and meet business goal...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$199K - $348K *

Transform complex agentic AI escalations into stable outcomes by diagnosing root causes, creating robust architectures, and enhancing team technical excellence while ensuring customer confidence and s...

San Diego, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $300K *

Transform enterprise operations by developing AI solutions tailored to customer needs. Engage directly with clients, manage the full technical lifecycle, and drive measurable improvements in AI perfor...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to drive innovative security solutions, engaging with customers and partners to address their unique challenges. Leverage your expertise in pre-sales and engineering to enhance operati...

Philadelphia, PARemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive collaboration with sales teams to identify prospects and deliver tailored security solutions, addressing technical challenges and enhancing customer engagement through education and presentation...

Dover, DERemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Reimagine cloud infrastructure and security with robust Azure solutions to enhance scalability, resilience, and compliance. Collaborate across teams to ensure operational excellence while meeting fede...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $100K *

Elevate public safety solutions by implementing and supporting Emergency Call Handling systems. This remote role requires extensive travel and expertise in cloud technologies, ensuring seamless deploy...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Partner with us to optimize high-speed interconnect performance through SI/PI simulation, collaborating with cross-functional teams to enhance design quality and resolve signal issues across various a...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Shape the future of customer success by providing technical guidance and innovative solutions. Act as a trusted advisor, ensuring clients maximize product value while managing complex issues and advoc...

Austin, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in designing and building a robust Cluster management platform. Collaborate with distributed teams to enhance observability and optimize performance, utilizing Go and modern telemetry...

North Carolina, USRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $170K *

Unlock potential by designing and implementing innovative ServiceNow solutions that enhance enterprise workflows and IT service management, ensuring platform stability and continuous improvement throu...

Mclean, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Manage financial governance and billing accuracy across equipment operations. Drive data reliability and enhance performance by collaborating with teams to meet Equipment Support KPIs, ensuring projec...

Fargo, NDRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $140K *

Partner with us to ensure technical success for customers deploying AI and GPU workloads, leveraging your expertise in performance optimization, architecture design, and technical relationship managem...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $170K *

Unlock exceptional communication and cybersecurity support as you bridge technical incident response with customer engagement, ensuring proactive guidance and clarity during active incidents for an ou...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$320K - $405K *

Unlock your potential by driving large-scale compute capacity deployments in partner-operated data centers. Manage hardware installations, collaborate with vendors, and optimize processes while ensuri...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Manage and lead complex infrastructure projects for financial services clients, ensuring strategic objectives are met through effective planning, execution, and collaboration. Elevate your career in a...

San Antonio, TXRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.