Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$105K - $118K *
Transform client relationships and drive revenue growth by managing a portfolio of correctional agency accounts. Leverage strategic account management and proactive business development to achieve ret...
2 weeks ago
Sr. Instructional Designer - Technical Learning
$95K - $115K *
Unlock potential by designing and delivering innovative learning experiences that align with strategic objectives. Analyze data to refine educational content and facilitate impactful training, fosteri...
Yesterday
Epic User Access and Provider (SER)
$90K - $110K *
Drive security compliance by managing Epic user access across multiple facilities, ensuring adherence to HIPAA and organizational standards while optimizing the onboarding and offboarding processes to...
4 weeks ago
Principal Advisor, Liquid Cooling & MEP Systems
$150K - $225K *
Shape the future of data center cooling by leveraging advanced liquid cooling solutions, ensuring efficiency and reliability in high-density environments through expert analysis, design reviews, and c...
3 weeks ago
Sr. Practice Manager -- Data Platforms
$150K - $190K *
Lead the charge in shaping data platform strategies and governance, driving innovative solutions and team development. Collaborate with partners to enhance AI readiness and ensure successful technical...
1 week ago
Information Technology Corporate Fellowship - Hiring Our Heroes - Remote
$75K - $100K *
Drive your career forward in a 12-week fellowship, gaining hands-on IT experience, enhancing problem-solving skills, and collaborating on diverse projects within a dynamic team environment...
2 weeks ago
Clinical Informatics Specialist
$102K - $133K *
Unlock potential by optimizing clinical systems and driving informatics initiatives. This role combines strategy with hands-on support across EHR applications, fostering collaboration to enhance workf...
Reposted 2 weeks ago
Content Management Service Desk Lead
$95K - $115K *
Lead a dynamic digital service desk, enhancing web operations and stakeholder engagement while managing workflows, content publishing, and operational improvements across HHS digital platforms...
2 days ago
Schedule Management Specialist - Remote US
$88K - $154K *
Analyze and validate complex construction schedules, ensuring project milestones are met. Collaborate with clients to assess schedule health, identify risks, and propose mitigation strategies while ma...
2 weeks ago
Field Survey Technical Manager
$125K - $174K *
Lead and optimize field survey operations across California, ensuring technical excellence, safety, and efficiency. Mentor field leaders, establish best practices, and enhance team capabilities to del...
1 week ago
Senior Software Engineer - Tooling & Automation
$125K - $135K *
Architect a unified operational dashboard connecting diverse alert systems to streamline monitoring and enhance triage efficiency, ensuring critical alerts are prioritized and effectively routed...
Reposted 3 weeks ago
$150K - $180K *
Join a team that's shaping the future of audit technology by leading deployments, writing production code, and building a strong engineering team to deliver innovative AI solutions for enterprise cust...
1 week ago
Chief Technology and Information Officer
$244K - $366K *
Transform technology leadership by driving strategic initiatives, enhancing cybersecurity, and fostering innovation across a decentralized organization. Collaborate with stakeholders to align technolo...
6 days ago
$73K - $110K *
Champion compliance excellence by managing HR programs, ensuring alignment with laws, and enhancing processes. Collaborate across teams to minimize risk and support organizational growth while navigat...
Today
Senior Infrastructure & Cloud Engineer (IaaS)
$145K - $170K *
Transform critical government missions by providing hands-on engineering support for enterprise infrastructure, cloud services, and virtualization. Collaborate with diverse teams to ensure the securit...
2 weeks ago
$109K - $132K *
Elevate your career by optimizing and executing demand generation strategies. Collaborate across teams to enhance pipeline growth and revenue through innovative marketing and precise data analysis. Dr...
3 weeks ago
$95K - $115K *
Strategize your future with a dynamic sales role focused on driving growth and customer satisfaction in automation solutions. Leverage technical expertise to engage prospects and build lasting relatio...
3 weeks ago
$90K - $110K *
Pioneer the development and enhancement of innovative applications, ensuring seamless integration with services. Leverage technical expertise to transform requirements into high-quality, user-friendly...
Reposted 2 weeks ago
$145K - $170K *
Transform the future of EV charging by leading DevOps initiatives, enhancing cloud infrastructure, and ensuring system reliability. Collaborate with cross-functional teams to drive innovation and deli...
Today
HCM Data Migration Middleware Developer
$90K - $189K *
Join a dynamic team to lead enterprise-level Oracle Fusion Cloud HCM customizations, designing ETL pipelines and guiding migrations for federal agencies. Your expertise will ensure data integrity and...
Reposted 1 week ago
$125K - $150K *
Elevate your career by driving data engineering excellence in Palantir Foundry, transforming legacy systems into robust pipelines and applications while collaborating with cross-functional teams to de...
1 week ago
$110K - $130K *
Advance enterprise threat detection capabilities by developing high-fidelity detections across security platforms. Collaborate with cross-functional teams to enhance defensive posture and mentor junio...
1 week ago
BioPharma Production Specialist
$86K - $146K *
Champion customer success by managing key accounts, driving growth, and enhancing satisfaction through strategic engagement and consultative support. Leverage your expertise to mentor peers and execut...
3 days ago
$95K - $115K *
Shape the future of IT capacity management by ensuring resources meet business demand in a regulated environment. Collaborate with teams to optimize performance, manage risks, and align strategies for...
Reposted 3 weeks ago
Windows and VMware Server Administrator
$86K - $138K *
Take ownership of the Windows and VMware server environment, providing operational support and maintenance. Collaborate on projects, ensure system stability, and implement technology changes to meet o...
3 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.