Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$110K - $130K *

Advance enterprise threat detection capabilities by developing high-fidelity detections across security platforms. Collaborate with cross-functional teams to enhance defensive posture and mentor junio...

Tennessee, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $146K *

Champion customer success by managing key accounts, driving growth, and enhancing satisfaction through strategic engagement and consultative support. Leverage your expertise to mentor peers and execut...

Texas, USRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Shape the future of IT capacity management by ensuring resources meet business demand in a regulated environment. Collaborate with teams to optimize performance, manage risks, and align strategies for...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $138K *

Take ownership of the Windows and VMware server environment, providing operational support and maintenance. Collaborate on projects, ensure system stability, and implement technology changes to meet o...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Develop innovative kernel-mode drivers and integrate them with I/O subsystems. Bring your expertise to enhance Windows security software while collaborating with a talented team focused on AI, cyberse...

California, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $180K *

Shape the demand generation strategy for the MSP segment, leading a high-impact team to optimize funnel performance and drive revenue growth through innovative marketing approaches and AI tools...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $155K *

Join a team that's dedicated to safeguarding critical systems through expert security management. Leverage your RMF knowledge to ensure compliance, drive remediation, and maintain robust security post...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $181K *

Join a team that's redefining insurance through innovative technology and AI. As a Digital Product Manager, you'll drive product strategy, collaborate across teams, and transform insights into impactf...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Join a pioneering team as the first Support Engineer, driving enterprise customer success while collaborating closely with engineering to triage issues, build support frameworks, and enhance product k...

New York, NYRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $185K *

Champion the development of high-trust engineering teams while managing intake, capacity planning, and operational excellence. Drive delivery and foster collaboration across functions to meet evolving...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion continuous process improvement and organizational redesign, providing expert analysis and guidance to enhance business processes. Collaborate with cross-functional teams to implement effectiv...

Texas, USRemote

1 week ago

  •   15+ years exp.  •   Information Technology

$140K - $160K *

Join a dynamic team as you architect secure CI/CD pipelines, manage Kubernetes clusters, and implement security automation in AWS. Collaborate across teams to enhance operational efficiency while embe...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of asset management as you lead SAP EAM solutions, supervising teams and collaborating with stakeholders to deliver optimal, scalable systems while enhancing operational efficiency...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Champion innovative sales strategies to enhance patient care in Gynecology and Gastroenterology. Collaborate with healthcare professionals to drive brand performance and build lasting relationships wh...

Vancouver, BCRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$75K - $156K *

Elevate your career by joining our dynamic team as a Junior Developer, where you will play a vital role in developing applications, APIs, and integration workflows, while collaborating with others to...

Arlington, VARemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $251K *

Join a team that's shaping the future of software development by enhancing DevSecOps capabilities. Collaborate with customers to automate processes and deliver innovative solutions in a dynamic enviro...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$122K - $211K *

Join a dynamic team as a DevOps Engineer, enhancing cloud infrastructure and CI/CD pipelines. Collaborate with developers and cybersecurity experts to ensure reliable software delivery and operational...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Join a team that's dedicated to innovation and excellence in software development. As a Software Engineering Team Lead, you'll guide a talented group, ensuring high-quality product delivery while fost...

Prince Edward Is, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$69K - $118K *

Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...

Chandler, AZRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$216K - $264K *

Unlock potential by leading innovative projects that drive efficiency and growth. Collaborate with cross-functional teams to deliver high-impact solutions while mentoring junior engineers and enhancin...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $195K *

Champion the development and execution of data stewardship training programs to enhance organizational data quality and governance skills while collaborating with domain experts to address skill gaps...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $150K *

Grow your career with a dynamic role focused on strategic territory planning, proactive prospecting, and driving sales growth in the cybersecurity sector. Leverage technical expertise to engage client...

Massachusetts, USRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Take ownership of market share growth by building relationships with Builders and Contractors. Drive sales objectives and provide advanced business intelligence to meet national housing start goals wh...

North Carolina, USRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$77K - $124K *

Join a team that's transforming data center solutions. As an Application Engineer, you'll shape technical strategies, collaborate with key industry players, and ensure seamless project execution in a...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $119K *

Champion cybersecurity initiatives by evaluating and implementing enterprise security solutions. Collaborate with IT teams and vendors to ensure compliance with security policies while enhancing prote...

Anchorage, AKRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.