Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$100K - $130K *

Unlock potential by developing innovative software solutions using cutting-edge technologies. Collaborate closely with teams to create high-quality applications while adapting to new tools and process...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Lead the charge in expanding cybersecurity and AI security business by building strategic senior client relationships, shaping differentiated solutions, and driving complex pursuits throughout the opp...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Develop and execute cybersecurity growth strategies, fostering executive relationships and leading complex pursuits. Leverage expertise to shape solutions and drive account expansion within institutio...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $137K *

Empower operations by ensuring data integrity for market systems. Partner to verify service reservations and regulatory compliance while providing analytical insights to enhance stakeholder engagement...

Little Rock, ARRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $130K *

Drive customer success by managing onboarding, project delivery, and ongoing support. Collaborate with cross-functional teams to enhance the customer experience and ensure long-term account growth in...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Elevate the digital commerce experience by designing, building, and optimizing customer self-service capabilities while ensuring seamless operational alignment with business teams and tech leads...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join a team that's transforming internal workflows! You will lead Salesforce configuration and automation initiatives, empowering diverse departments to achieve scalable, efficient go-to-market strate...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$222K - $278K *

Partner with us to drive the go-to-market strategy for AI Products, collaborating with enterprise accounts to deliver value through innovative solutions. Your expertise will shape customer success and...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$222K - $278K *

Drive strategic sales initiatives for AI Products, partnering with enterprise accounts to maximize value and ROI. Collaborate with cross-functional teams to shape product offerings and ensure successf...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$222K - $278K *

Join a team that's pioneering AI-driven solutions, partnering with enterprise accounts to deliver transformative value. Leverage your sales expertise to architect strategic deals and drive growth in a...

Dallas, TXRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$222K - $278K *

Drive the go-to-market strategy for AI Products, partnering with enterprise accounts to deliver value through innovative solutions. Collaborate with sales teams to execute high-impact deals and shape...

Houston, TXRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Create transformative operational excellence initiatives that enhance safety, quality, and efficiency across the organization while mentoring cross-functional teams to foster a culture of continuous i...

Texas, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$75K - $158K *

Champion the Alteryx platform by ensuring secure, efficient operations and integration across enterprise analytics. Collaborate with cross-functional teams to enhance data-driven decision-making and a...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive modernization initiatives by leveraging AI and automation to enhance SaaS delivery processes. Collaborate with cross-functional teams to streamline technical architecture and improve customer ou...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $154K *

Unlock potential by leading complex, cross-functional projects in a fast-paced infrastructure environment, driving execution among diverse technical and business teams, while adapting to evolving prio...

Colorado, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Partner with us to drive innovative mechanical design solutions for Navy missile systems. Leverage your expertise in complex programs to lead design analysis and collaborate with diverse teams, ensuri...

Indiana, USRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$100K - $135K *

Drive impactful mortgage analysis through collaboration with cross-functional teams. Leverage industry expertise to optimize integrations, enhance product functionality, and document processes for tra...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $180K *

Join us to lead our accounting operations, ensuring accuracy and scalability. Drive financial reporting, audits, and team development while applying your technical expertise in a dynamic, multi-channe...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$87K - $157K *

Transform digital employee experiences by engineering and optimizing the Nexthink platform. Leverage your expertise in automation, integrations, and analytics to drive improvements across enterprise I...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$84K - $129K *

Grow your career with impactful utility consulting projects that involve advanced power system studies, interconnection applications, and guiding clients in renewable energy integration while collabor...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$76K - $102K *

Accelerate growth by driving new client acquisition in the healthcare technology sector. Leverage your expertise to build a robust pipeline and deliver exceptional client experiences while collaborati...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$164K - $196K *

Unlock psychometric expertise to lead proposal strategies and craft technical documents, ensuring alignment with educational measurement principles for successful assessment products in competitive ma...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $107K *

Contribute to efficient accounting operations by managing journal entries, reconciliations, and compliance with accounting standards. Collaborate with teams to enhance financial reporting accuracy and...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $118K *

Transform client relationships and drive revenue growth by managing a portfolio of correctional agency accounts. Leverage strategic account management and proactive business development to achieve ret...

Trenton, NJRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.