Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$140K - $155K *

Document complex software systems clearly and effectively, ensuring users can independently navigate and configure security solutions. Collaborate with cross-functional teams to create accessible, pre...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $163K *

Shape the future of AI in our organization as a strategic leader driving enterprise-wide adoption and integration of AI technologies, enhancing productivity and delivering measurable results through i...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape your career by developing innovative automation solutions for complex material handling challenges. Collaborate with a diverse team to design, engineer, and implement high-performing systems tha...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a dynamic team to enhance decision-making and support EHRM initiatives. Drive program management, facilitate stakeholder engagement, and contribute to strategic communications while ensuring effe...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$72K - $120K *

Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...

New York, NYRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Advance your career by developing high-performance Rust code for cutting-edge parsing engines. Lead projects from concept to deployment, ensuring exceptional speed and efficiency while collaborating w...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$126K - $150K *

Pioneer the transformation of tax technology and processes, driving strategic initiatives to enhance operational efficiency, compliance, and user experience through automation and data-driven solution...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$75K - $158K *

Advance your career by designing and delivering engaging eLearning experiences that enhance organizational training and employee performance using cutting-edge development tools and collaboration with...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $235K *

Elevate sales performance by leading a team of Regional Sales Excellence Leaders. Drive strategy, optimize processes, and foster a high-performing culture to enhance productivity and achieve revenue g...

Davidson, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$91K - $118K *

Transform learning experiences by designing impactful programs that enhance performance. Collaborate with experts to create scalable solutions, driving measurable behavior change and ensuring quality...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Transform operations by leading critical mechanical systems in AI data centers. Drive technical readiness, oversee audits, and enhance cooling infrastructure to meet rigorous demands while mentoring u...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion innovative software solutions by providing technical sales support, leading product demonstrations, and addressing client needs. Collaborate with sales teams to enhance user experiences and d...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$81K - $129K *

Lead the charge in operational oversight of HIMS coding data quality, guiding coder education activities to ensure compliance, accuracy, and continuous improvement in data management across acute care...

Wilmington, DERemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Champion seamless technical integrations by leading end-to-end delivery, troubleshooting, and documentation. Collaborate with customer IT teams to ensure compliance and optimize data flows in a dynami...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $150K *

Optimize infrastructure and CI/CD pipelines to empower engineering teams in delivering AI-powered products efficiently. Collaborate closely with product and data engineers, leading projects from incep...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the optimization of infrastructure and tools for software development, enhancing deployment processes and collaboration across teams. Drive efficiencies within cloud and virtual environments for...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Join a team that's dedicated to enhancing security design processes, ensuring high-quality project delivery, and collaborating with designers and project managers to drive efficiency in mission-critic...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $115K *

Engage in a rewarding role ensuring safety and compliance by conducting inspections of store racking systems across the Pacific South. Collaborate with leadership for effective training and improve op...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Drive the implementation and support of cutting-edge software solutions in Cell & Gene Therapy. Collaborate with diverse teams to translate customer needs into actionable plans, ensuring seamless inte...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Drive software engineering initiatives by leading teams to deliver innovative digital solutions. Define technology strategy, oversee development processes, and foster a culture of excellence and colla...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$85K - $106K *

Join us to enhance healthcare solutions through advanced software development focusing on clinical coding. Collaborate with diverse teams to create impactful applications that improve patient outcomes...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$98K - $154K *

Unlock potential by leading the design of complex data hall infrastructure. This role combines technical expertise with project leadership, mentoring, and cross-team coordination to deliver innovative...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $154K *

Shape the future of data center infrastructure by leading complex design projects, mentoring teams, and ensuring adherence to quality standards while driving innovative solutions in a collaborative en...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $154K *

Grow your career with a leading role in designing complex data hall infrastructures. Leverage your expertise to lead projects, mentor teams, and ensure adherence to design standards while optimizing d...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.