Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Security & Infrastructure Engineer
$100K - $120K *
Drive security excellence by managing identity access, external testing, and compliance processes. Collaborate with teams to enhance AWS security and develop scalable policies, ensuring robust protect...
2 weeks ago
$100K - $125K *
Lead the charge in developing competitive bid strategies and managing cross-functional teams to ensure timely and compliant proposal submissions, while optimizing processes and enhancing outcomes for...
Yesterday
$80K - $95K *
Drive business process improvement by analyzing and redesigning workflows, leveraging strong communication and analytical skills to support federal budget processes and enhance operational efficiency...
1 week ago
(USA) Distinguished, Technical Program Manager
$169K - $338K *
Drive the strategy and execution of large-scale technical initiatives, managing cross-functional teams to deliver scalable solutions. Leverage deep technical expertise and leadership skills to optimiz...
4 days ago
Account Executive - TOLA (SLED, Enterprise)
$300K - $360K *
Join a team that's driving growth in the TOLA SLED market by owning the full enterprise sales cycle, building executive relationships, and collaborating cross-functionally to secure critical data solu...
Today
$120K - $144K *
Lead the charge in designing and implementing advanced building automation systems for critical infrastructure projects, ensuring seamless integration and optimal performance while managing teams and...
1 week ago
Program Manager, Strategic Customer Delivery
$108K - $156K *
Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...
Today
Solution Architect (Rack Integration & DC Compute)
$170K - $200K *
Optimize large-scale AI data center deployments by architecting rack-level compute solutions. Collaborate with cross-functional teams to ensure seamless integration of compute, storage, and networking...
2 weeks ago
Information Security Analyst Principal
$110K - $149K *
Transform cybersecurity practices by integrating proactive measures, supporting IT security infrastructure, and collaborating on system design to enhance compliance and safety across organizational pl...
Reposted 2 weeks ago
$90K - $120K *
Elevate your career by managing IT operations, vendor relationships, and internal projects. Lead endpoint management and ensure service quality while driving technology transitions and compliance init...
3 weeks ago
$120K - $145K *
Transform cloud infrastructure for higher education products by designing, building, and operating AWS and Azure environments. Collaborate with teams to enhance reliability, automate processes, and me...
2 weeks ago
Origins- Technical Account Manager -Remote
$110K - $221K *
Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...
3 days ago
Associate Sales Solution Engineer
$76K - $83K *
Join a team that's passionate about technology and innovation. As an Associate Sales Solution Engineer, you'll collaborate with sales and technical teams to deliver compelling pre-sales solutions, ens...
2 weeks ago
$98K - $155K *
Optimize mission-critical satellite communications systems through installation, testing, and maintenance. Collaborate with diverse teams to ensure operational readiness and reliability across global...
1 week ago
$116K - $210K *
Transform environmental remediation projects as a technical leader, guiding multidisciplinary teams through complex regulatory challenges, and fostering collaboration with stakeholders to ensure compl...
3 weeks ago
Infrastructure Engineer- NICE CXone
$110K - $130K *
Transform the cloud communication landscape by optimizing existing systems, driving AI innovations, and mentoring teams. Lead complex integrations and troubleshoot major incidents to enhance performan...
1 week ago
Senior Security Consultant, Red Team
$75K - $150K *
Elevate cybersecurity effectiveness by leading proactive Red Team operations that simulate real-world threats, from social engineering to physical security testing, ensuring clients are resilient agai...
Reposted 2 weeks ago
Team Lead, Software Development
$110K - $130K *
Elevate team performance by leading a Scrum team in developing and modernizing enterprise SaaS applications. Guide technical decisions, mentor engineers, and foster collaboration across departments to...
2 weeks ago
Radar Field Support Technician
$59K - $106K *
Empower the future of air traffic control by supporting the FAA's Radar Surveillance Replacement initiative. Play a key role in installation and consultation at critical airports, ensuring high-qualit...
2 weeks ago
$90K - $150K *
Explore an opportunity to enhance enterprise network security and infrastructure. Collaborate with cross-functional teams to ensure compliance and reliability while managing complex production environ...
2 days ago
Senior Manager IT Infrastructure
$124K - $211K *
Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...
2 weeks ago
Sr. Equip Eng, Structural Processing
$86K - $165K *
Elevate your career by supporting advanced manufacturing equipment development and integration. Collaborate with cross-functional teams to deliver scalable automation solutions in a dynamic, remote en...
2 weeks ago
Hardware Security Consultant / Penetration Tester
$80K - $150K *
Unlock potential by driving hardware security assessments, improving client security postures, and delivering actionable insights. Collaborate with teams and engage directly with clients while enhanci...
Reposted 4 days ago
Senior Product Security Engineer
$135K - $160K *
Empower progress in product security by embedding advanced safeguards within every development phase. Collaborate with engineering teams to build AI-enhanced security tooling and enhance proactive ris...
Reposted 4 weeks ago
ServiceNow CMDB Operations Developer
$75K - $158K *
Bring your expertise to optimize and maintain the ServiceNow CMDB, ensuring data accuracy and reliability. Collaborate with IT teams to enhance service delivery across 187 bases, supporting a high-qua...
Reposted 1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.