Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$100K - $120K *

Drive security excellence by managing identity access, external testing, and compliance processes. Collaborate with teams to enhance AWS security and develop scalable policies, ensuring robust protect...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $125K *

Lead the charge in developing competitive bid strategies and managing cross-functional teams to ensure timely and compliant proposal submissions, while optimizing processes and enhancing outcomes for...

South Carolina, USRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive business process improvement by analyzing and redesigning workflows, leveraging strong communication and analytical skills to support federal budget processes and enhance operational efficiency...

Maryland, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$169K - $338K *

Drive the strategy and execution of large-scale technical initiatives, managing cross-functional teams to deliver scalable solutions. Leverage deep technical expertise and leadership skills to optimiz...

RemoteRemote

4 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$300K - $360K *

Join a team that's driving growth in the TOLA SLED market by owning the full enterprise sales cycle, building executive relationships, and collaborating cross-functionally to secure critical data solu...

Dallas, TXRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $144K *

Lead the charge in designing and implementing advanced building automation systems for critical infrastructure projects, ensuring seamless integration and optimal performance while managing teams and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$170K - $200K *

Optimize large-scale AI data center deployments by architecting rack-level compute solutions. Collaborate with cross-functional teams to ensure seamless integration of compute, storage, and networking...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $149K *

Transform cybersecurity practices by integrating proactive measures, supporting IT security infrastructure, and collaborating on system design to enhance compliance and safety across organizational pl...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Elevate your career by managing IT operations, vendor relationships, and internal projects. Lead endpoint management and ensure service quality while driving technology transitions and compliance init...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform cloud infrastructure for higher education products by designing, building, and operating AWS and Azure environments. Collaborate with teams to enhance reliability, automate processes, and me...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $221K *

Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...

Chicago, ILRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$76K - $83K *

Join a team that's passionate about technology and innovation. As an Associate Sales Solution Engineer, you'll collaborate with sales and technical teams to deliver compelling pre-sales solutions, ens...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $155K *

Optimize mission-critical satellite communications systems through installation, testing, and maintenance. Collaborate with diverse teams to ensure operational readiness and reliability across global...

Virginia Beach, VARemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$116K - $210K *

Transform environmental remediation projects as a technical leader, guiding multidisciplinary teams through complex regulatory challenges, and fostering collaboration with stakeholders to ensure compl...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Transform the cloud communication landscape by optimizing existing systems, driving AI innovations, and mentoring teams. Lead complex integrations and troubleshoot major incidents to enhance performan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $150K *

Elevate cybersecurity effectiveness by leading proactive Red Team operations that simulate real-world threats, from social engineering to physical security testing, ensuring clients are resilient agai...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate team performance by leading a Scrum team in developing and modernizing enterprise SaaS applications. Guide technical decisions, mentor engineers, and foster collaboration across departments to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$59K - $106K *

Empower the future of air traffic control by supporting the FAA's Radar Surveillance Replacement initiative. Play a key role in installation and consultation at critical airports, ensuring high-qualit...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $150K *

Explore an opportunity to enhance enterprise network security and infrastructure. Collaborate with cross-functional teams to ensure compliance and reliability while managing complex production environ...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$124K - $211K *

Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...

New Hampshire, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$86K - $165K *

Elevate your career by supporting advanced manufacturing equipment development and integration. Collaborate with cross-functional teams to deliver scalable automation solutions in a dynamic, remote en...

Iowa, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $150K *

Unlock potential by driving hardware security assessments, improving client security postures, and delivering actionable insights. Collaborate with teams and engage directly with clients while enhanci...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Empower progress in product security by embedding advanced safeguards within every development phase. Collaborate with engineering teams to build AI-enhanced security tooling and enhance proactive ris...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $158K *

Bring your expertise to optimize and maintain the ServiceNow CMDB, ensuring data accuracy and reliability. Collaborate with IT teams to enhance service delivery across 187 bases, supporting a high-qua...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.