Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$110K - $130K *

Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...

Holland, MIRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join us to drive federal technology sales, develop strategic relationships, and lead full-cycle pursuits across diverse federal accounts. Your expertise will shape solutions that meet mission requirem...

Oregon, USRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $216K *

Drive successful IT program delivery and customer relationships while managing financial performance and team leadership. Engage with stakeholders to identify growth opportunities and ensure high-qual...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate customer experiences by troubleshooting technical issues and collaborating with cross-functional teams. As a Technical Support Engineer, you'll manage customer inquiries, ensuring seamless int...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$84K - $150K *

Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...

Oregon, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$70K - $106K *

Empower global connectivity by diagnosing, deploying, and repairing hardware for the world's largest broadband network. Join a dynamic team to enhance Starlink services while traveling internationally...

Washington, USRemote

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Unlock your potential as a Senior Technical Writer, crafting vital documentation for military avionics and aerospace systems. Collaborate with cross-functional teams to ensure compliance and clarity t...

Herndon, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$76K - $114K *

Explore a dynamic role providing clinical support and education in neuromodulation therapies. Collaborate with sales teams to enhance patient care and ensure successful product implementation, while b...

Springfield, MORemote

Today

  •   Less than 5 years exp.  •   Healthcare

$200K *

Lead the charge in building and scaling AI Data Operations, transforming emerging opportunities into commercially viable solutions. Drive strategy, partnerships, and operational excellence to support...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive innovative ServiceNow solutions in a dynamic, collaborative environment, ensuring effective development, integration, and deployment for government clients while enhancing platform capabilities...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leveraging your expertise in PeopleSoft Financials and Supply Chain to drive project success, enhance client relationships, and deliver optimal solutions in a collaborative environ...

California, USRemote

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$200K - $275K *

Partner with us to drive technical solutions for enterprise clients, showcasing product value through demos and proof-of-concept activities. Collaborate with sales and technical teams to enhance custo...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Engineer innovative Microsoft 365 solutions, optimizing collaboration and productivity. Lead SharePoint Online implementations, manage client projects, and drive automation with Power Platform to enha...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Unlock your potential in a remote role driving sales of advanced pharmaceutical products. Build relationships with key decision-makers, achieve revenue targets, and enhance customer satisfaction acros...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$200K - $255K *

Shape the future of cloud security by designing and implementing robust controls. Guide integrations in DevOps, perform comprehensive assessments, and mentor teams to reduce risks in AWS and mobile in...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Lead advanced SAS programming efforts to support Phase I-IV clinical trials, ensuring data integrity and compliance with CDISC standards. Collaborate with cross-functional teams to deliver high-qualit...

Cambridge, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $210K *

Transform technology operations by leading strategic initiatives, enhancing cybersecurity, and fostering cross-functional collaboration to support mission-driven projects and a remote-first workforce...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $160K *

Drive impactful cybersecurity solutions by executing advanced penetration tests, managing engagements, and providing strategic guidance on security architecture, while fostering team collaboration and...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform cybersecurity practices by delivering high-quality penetration tests, managing engagements, and providing strategic guidance on security architecture. Collaborate with teams to enhance mobil...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Shape the future of organizational learning by developing and delivering impactful training programs. This role ensures effective curriculum management, facilitates diverse training sessions, and main...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$107K - $147K *

Champion the integration of business needs and technical solutions, driving product delivery through collaboration with stakeholders. Leverage your expertise to translate requirements into actionable...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.