Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$140K - $185K *

Champion growth by driving strategic sales initiatives within key enterprise accounts. Leverage your expertise to identify opportunities, influence solution strategies, and serve as a trusted advisor...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Build and automate security solutions within the software development lifecycle, enhancing application and cloud security through hands-on collaboration and systemic risk evaluation. Lead initiatives...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $145K *

Play a key role in community engagement across the Eastern Region, building relationships with stakeholders to support project success and enhance Vantage's reputation as a trusted partner in local co...

Washington, DCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $114K *

Unlock potential by applying technical expertise to solve complex problems, collaborating across teams, and developing event-driven applications. Engage in project work that enhances system efficiency...

Ohio, USRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Unlock potential by resolving complex technical issues for enterprise clients. Collaborate with teams to improve processes, enhance system performance, and drive customer satisfaction through effectiv...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $158K *

Drive transformative solutions across Unified Communications and mobility services, enhancing vendor relations, service quality, and operational efficiency while engaging stakeholders for continuous s...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in developing cloud strategies and governance frameworks for the Judiciary. Collaborate with stakeholders to enhance cloud adoption and ensure effective decision-making through compreh...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$164K - $252K *

Join a team that's driving technical sales excellence in the Mid-Market and SMB segments. Lead a high-performing group of Solution Architects to enhance customer engagement and accelerate growth throu...

Morrisville, NCRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$103K - $153K *

Join a team that's driving innovation in scientific sales, where you'll leverage your technical expertise to foster customer relationships and deliver tailored solutions that enhance health and safety...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$180K - $220K *

Pioneer innovative technology and product strategies to drive growth and enhance client outcomes. Lead global teams in developing scalable solutions that align with market trends and business prioriti...

Troy, MIRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Unlock project potential as a Program Manager, leading cross-functional teams to enhance released products, drive strategic initiatives, and ensure alignment with organizational goals in a dynamic, re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate user experience by designing and implementing high-performance UIs. Engage in collaborative architecture decisions while developing scalable, visually stunning applications that empower users...

Menlo Park, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's transforming legacy systems into modern solutions. As a Senior RPG Programmer/Analyst, you'll lead the design, development, and maintenance of critical IBM i applications, ensuring...

Montreal, QCRemote

3 weeks ago

  •   15+ years exp.  •   Information Technology

$80K - $95K *

Lead the charge in performance measurement and service-level governance, analyzing data to enhance service quality and efficiency. Collaborate with stakeholders to develop actionable insights and main...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $216K *

Elevate data integration and engineering efforts to enhance the CMS Fraud Prevention System. Collaborate with teams to design and operate data pipelines, ensuring compliance and security while optimiz...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$90K - $110K *

Join a team that's focused on delivering mission-critical solutions. Contribute as a systems integrator, managing projects and advising leadership while ensuring technical excellence and effective com...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $160K *

Drive your career with a strategic role in Product Operations, partnering with leaders to transform complex challenges into actionable insights, while enhancing cross-functional collaboration and leve...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$195K - $362K *

Transform complex customer needs into scalable solutions by leading technical deployments, integrations, and automation. Collaborate with stakeholders to drive value and enhance operational efficiency...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $97K *

Join a team that's dedicated to optimizing HR operations through hands-on support of Dayforce HCM and iCIMS. Leverage your expertise in HRIS to enhance processes, troubleshoot issues, and drive compli...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$136K - $190K *

Unlock potential by leading the technical architecture and implementation of AI solutions, driving rapid prototypes to production readiness while ensuring high code quality and seamless integration wi...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Contribute to innovative cloud solutions by leveraging your expertise in Azure, C#/.NET, and DevOps practices. Collaborate with cross-functional teams to enhance security, scalability, and performance...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer IT service requirements into innovative solutions that enhance loyalty and profitability. Lead technical resources in delivering high-quality financial industry solutions while ensu...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $138K *

Join us as a Clinical Application Specialist, leveraging your expertise in maternal-infant care to deliver training and support for digital healthcare solutions. Collaborate with teams to enhance clin...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Engage with us to lead application support for healthcare systems, leveraging your Epic expertise. Drive operational excellence and guide a dedicated team through the application lifecycle, ensuring o...

Johnson City, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Engage in technical presales as you partner with sales teams to deliver innovative customer service automation solutions. Leverage your expertise in AI, analytics, and customer engagement to enhance s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.