Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
Software Engineer - Agent Team
$122K - $160K *
Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...
Yesterday
$120K - $160K *
Champion advanced IT infrastructure solutions by providing Tier 3 engineering and support. Leverage your expertise in Microsoft technologies to resolve complex issues, enhance system performance, and...
2 weeks ago
$160K - $210K *
Unlock your potential as a Systems Engineer, driving technical risk analysis and supporting mission-critical systems. Collaborate with a dynamic team to design, develop, and maintain secure, scalable...
2 weeks ago
HVAC Application Specialist, Ohio
$95K - $105K *
Unlock potential by providing strategic technical support to enhance retrofit sales. Collaborate with sales teams and end-users to optimize HVAC systems, identify improvement opportunities, and drive...
Yesterday
Sr. DevOps Engineer - Federal Customer
$125K - $150K *
Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...
Reposted 3 days ago
$140K - $150K *
Elevate security posture by driving the design and implementation of Zero Trust solutions. Play a pivotal role in enhancing enterprise cybersecurity for DoD clients, ensuring compliance with standards...
Reposted 2 weeks ago
SA39P3 Sales Tech Product Consultant
$85K - $100K *
Elevate customer engagement by providing expert technical training and consulting. Collaborate with sales teams to enhance product understanding and drive growth through tailored demonstrations and su...
3 days ago
Software License / Hardware Warranty Analyst
$72K - $111K *
Contribute to the integrity of hardware and software license management, ensuring compliance and optimization of IT assets in support of a Department of War agency. Engage with cross-functional teams...
3 weeks ago
Senior Manager, Solutions Engineer (FSI)
$220K - $330K *
Unlock potential by leading high-performing solution engineering teams in Financial Services. Drive pre-sales strategies, mentor talent, and enhance customer experiences through innovative AI solution...
3 weeks ago
$85K - $95K *
Join a team that's dedicated to enhancing product learning experiences for credit unions and MAP employees. You'll design, develop, and deliver engaging training that empowers users to confidently ado...
1 week ago
Manufacturing Solutions Engineer
$80K - $95K *
Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...
2 days ago
$102K - $138K *
Elevate product strategy and delivery in a scaled Agile framework, ensuring business value through effective collaboration, backlog management, and strategic execution across Agile Release Trains for...
3 weeks ago
Senior Cyber Threat Analyst, IT - Security
$110K - $130K *
Champion your career in cybersecurity by enhancing threat detection and response capabilities in a dynamic environment. Collaborate closely with security teams to establish and improve cyber threat in...
Reposted 1 week ago
$62K - $103K *
Drive open-source research and analysis to support high-profile government clients. Conduct media monitoring, identify trends, and prepare concise reports to inform decision-making, all while working...
Reposted 1 week ago
$110K - $130K *
Grow your career with us as you lead complex workstreams, deliver innovative designs, and guide integrations, ensuring operational excellence and quality across teams while driving impactful project o...
Reposted 4 days ago
Senior Engineer - Desktop Application
$180K - $195K *
Drive the development of the Hypori app for Windows while enhancing iOS and Android functionalities. Collaborate in an agile environment, focusing on secure software practices, troubleshooting, and de...
1 week ago
Senior Specialist, Technical Evaluations & Proposals
$80K - $117K *
Elevate proposal development by collaborating with global teams to create high-quality, tailored proposals for Biologics and Drug Product offerings, ensuring alignment with customer needs and driving...
1 week ago
Aquatic Technical Support Manager
$80K - $100K *
Transform customer support by leading a skilled team, enhancing workflows, and collaborating with cross-functional teams to deliver exceptional technical assistance and insights, driving continuous im...
3 weeks ago
$226K - $338K *
Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...
Reposted 1 week ago
$70K - $103K *
Contribute to optimizing papermaking processes while building strong relationships with clients. Serve as a key engineer in training, supporting account management strategies to enhance efficiency and...
Reposted today
Senior Software Engineer, Java | Patching
$140K - $200K *
Transform backend systems by leveraging Java and Kotlin to enhance patch management capabilities for millions of endpoints. Collaborate with cross-functional teams to deliver scalable, high-quality so...
1 week ago
Staff Software Developer (9/26)
$160K - $208K *
Join us to lead complex technical challenges as a Staff Software Developer! You'll drive high-impact outcomes through collaborative coding, mentoring, and innovative problem-solving using AI-enabled t...
1 month ago
Principal Engineer, Service Delivery - Networking
$122K - $174K *
Unlock your potential as you drive the deployment of cutting-edge networking solutions, ensuring exceptional service delivery and customer satisfaction through expert collaboration and proactive issue...
Reposted 3 days ago
Principal Customer Success Engineer - TOLA
$220K - $240K *
Elevate your career by leading strategic customer relationships in data security. Drive enterprise-wide programs, influence executive stakeholders, and ensure value realization through effective gover...
2 weeks ago
Senior Business Systems Analyst
$75K - $158K *
Drive enterprise-level technical solutions by analyzing system needs, coordinating design activities, and ensuring compliance with governance processes. Leverage your expertise to enhance performance...
Reposted 1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.