Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$80K - $95K *
Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...
2 weeks ago
$128K - $218K *
Drive the integration and optimization of eLux and Scout within Citrix, enhancing endpoint security and management for modern workplaces. Collaborate across teams to deliver innovative solutions that...
2 days ago
$92K - $138K *
Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...
Reposted 3 weeks ago
Configuration Management (CM) Engineer
$90K - $110K *
Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...
Today
$110K - $130K *
Empower your career by leveraging your cybersecurity expertise to drive software modernization initiatives. Contribute to operational objectives while ensuring compliance within a collaborative Agile...
4 weeks ago
$74K - $137K *
Engage stakeholders to deliver innovative training programs on Direct Tax Compliance solutions. Collaborate with teams to enhance learning experiences through various formats, ensuring alignment with...
3 weeks ago
$74K - $137K *
Elevate your career by delivering expert training in Direct Tax Compliance solutions, enhancing customer success through engaging learning experiences. Collaborate with teams to create impactful conte...
3 weeks ago
$100K - $120K *
Lead the charge in managing IT infrastructure and systems while mentoring a dedicated team. Drive cybersecurity initiatives, oversee technology planning, and ensure seamless end-user support to enhanc...
3 weeks ago
Data Center New Build Deployment Enablement Manager (DEM)
$92K - $154K *
Oversee the coordination of network infrastructure deployment for new Data Center builds, ensuring alignment across teams and tracking milestones from cable start to Production Ready. Drive accountabi...
2 days ago
IT Cybersecurity Specialist - Remote
$80K - $95K *
Join our team as a Cybersecurity Specialist, providing expert compliance management, technical support, and proactive monitoring for GovCon and commercial clients. Take charge of cybersecurity systems...
Reposted 3 weeks ago
$100K - $120K *
Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...
Reposted 1 week ago
Machine Tool & CNC Repair Specialist
$85K - $140K *
Lead operational readiness for critical industrial machinery, ensuring peak performance through expert maintenance and troubleshooting. Foster a culture of safety and precision while delivering except...
2 weeks ago
$71K - $95K *
Empower the future of EDI and integration systems by designing, developing, and managing solutions that enhance business processes, ensuring reliability and efficiency while collaborating with cross-f...
1 week ago
Colleague Technical Modernizations Consultant | Remote
$90K - $110K *
Join a team that's transforming higher education through technical modernization, leveraging your expertise in Colleague solutions to guide clients in successful migrations to cloud-based systems, enh...
3 weeks ago
Senior Field Service Technician
$80K - $95K *
Engage in the testing, maintenance, and repair of electrical power distribution equipment. Lead field teams, mentor junior technicians, and ensure project success through effective resource management...
4 days ago
Senior Field Service Technician
$80K - $95K *
Champion the future of electrical service by leading field operations, mentoring technicians, and ensuring top-notch maintenance and repair of power distribution equipment. Drive project success throu...
4 days ago
Senior Data Center Mechanical Engineer, 3rd Party Data Centers
$155K - $185K *
Engage in third-party data center projects, providing critical technical guidance and documenting compliance for innovative engineering solutions while collaborating across disciplines to optimize ope...
4 weeks ago
AI-Assisted Cyber Analysis Specialist
$90K - $189K *
Join a team that's redefining cyber analysis by designing AI-assisted workflows to enhance cybersecurity. Leverage expertise in Python automation and security to streamline the triage of complex cyber...
Reposted 1 week ago
Staff / Staff II - Application Security Engineer
$220K - $270K *
Unlock potential by guiding application security strategies across diverse product landscapes. In this senior technical role, you'll influence architecture, mentor teams, and enhance security processe...
3 weeks ago
$99K - $149K *
Accelerate your career as a Cybersecurity Engineer, enhancing security tools, conducting risk assessments, and collaborating with teams to fortify defenses against threats. Drive incident response and...
3 days ago
Information Technical Services Lead Specialist
$97K - $146K *
Transform our technical landscape by leading complex projects and guiding teams in network services, systems administration, and GIS. Your expertise will drive strategic planning and enhance our infra...
Today
Senior Technical Account Manager
$110K - $130K *
Contribute to customer success as a technical liaison, driving adoption of AI-driven solutions while collaborating with cross-functional teams to enhance product value and performance. Foster strong r...
Reposted 2 weeks ago
Director, Data Center Field Service, Denton, Texas
$172K - $223K *
Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...
Reposted 4 days ago
Data Migration & Conversion Specialist
$75K - $158K *
Shape the future of federal HR modernization by leading data migration from legacy systems to Oracle Fusion Cloud HCM. Drive data accuracy and integrity while supporting multiple agencies with scalabl...
Reposted 1 week ago
Tools Development Engineer (REMOTE)
$110K - $130K *
Unlock the potential of next-gen AI systems by defining serviceability tools architecture. Collaborate with cross-functional teams to create actionable requirements and enhance documentation for compl...
2 weeks ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.