Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$62K - $104K *

Join our team to travel nationwide, servicing and troubleshooting cutting-edge Data Center HVAC equipment. Utilize your expertise in electrical and refrigeration systems while managing customer projec...

Texas, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Help us ensure peak performance at our Data Centers by delivering expert HVAC services. You'll travel extensively to troubleshoot, commission, and maintain critical equipment, ensuring our customers...

Texas, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Transform the future of data centers by expertly troubleshooting, commissioning, and servicing HVAC systems. This crucial role demands independence, strong diagnostics, and project management skills a...

Texas, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Lead critical HVAC installations by traveling to data centers nationwide. Oversee equipment commissioning, diagnostics, and troubleshooting while collaborating with diverse teams to ensure efficient o...

Texas, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$72K - $93K *

Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$76K - $96K *

Contribute to exceptional customer experiences by delivering on-site technical support, diagnosing issues, and collaborating with teams to resolve hardware and software challenges effectively in a dyn...

Columbus, OHRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support client success by optimizing cloud monitoring and system performance. You will proactively oversee infrastructure reliability, leveraging Dynatrace and automation to enhance operational excell...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in financial governance and budgeting for IT, managing a $70M+ technology budget. Collaborate with stakeholders to optimize investments, ensure transparency, and drive strategic financ...

New York City, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$89K - $148K *

Join a team that's dedicated to delivering innovative telecommunications solutions. Lead the design and engineering of complex systems, ensuring compliance with security standards while optimizing per...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $115K *

Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving technical integration and validation for Ambient AI Scribe initiatives. Collaborate with clinical teams to enhance workflows, troubleshoot issues, and ensure operational re...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $122K *

Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...

California, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$131K - $180K *

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Ontario, CARemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $106K *

Manage high-quality technical support for corporate users, ensuring seamless operation of Windows and macOS devices, Microsoft 365, and endpoint technologies. Drive improvements in support processes a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$140K - $165K *

Join a dynamic team to lead technical onboarding and drive customer success through expert configuration, API integrations, and project management. Make a meaningful impact by streamlining implementat...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $110K *

Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident manageme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$154K - $180K *

Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$151K - $211K *

Architect transformative solutions by leading strategic pre-sales efforts, analyzing customer needs, and defining technical direction for enterprise infrastructure. Collaborate with teams to enhance g...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform enterprise technology initiatives by connecting business goals with technical solutions. Collaborate in an Agile environment to analyze requirements, support Medicare systems, and ensure eff...

Columbia, SCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead a team of technical professionals to support mainframe and enterprise technology operations. Oversee workload coordination, issue resolution, and resource planning in a dynamic environment requir...

Columbia, SCRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$72K - $111K *

Unlock your potential as you remotely resolve complex Tier II incidents while empowering a Department of War agency's 13,000 users. Take ownership of issues, drive remote diagnostics, and enhance oper...

Quantico, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.