Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$86K - $138K *
Join us to lead the installation and support of next-gen Voice Communication Switch systems. This role demands technical expertise and customer interaction to ensure seamless transitions and operation...
2 weeks ago
$72K - $115K *
Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...
6 days ago
System Engineer, Platform Operations: HaloPSA
$90K - $120K *
Innovate and enhance platform operations as a technical expert, driving implementation and administration of HaloPSA. Collaborate with teams to streamline processes, improve visibility, and ensure sea...
Yesterday
Senior Scaled Customer Education Specialist
$80K - $121K *
Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...
Reposted 3 weeks ago
$110K - $140K *
Drive your sales career forward by leading strategic discovery conversations and developing enterprise accounts. Collaborate with technical teams to engage prospects, understand their security needs...
1 week ago
$80K - $95K *
Advance your career by establishing strategic relationships with distributors and electrical contractors, driving sales growth and market share through collaborative planning and effective communicati...
3 weeks ago
$115K - $130K *
Unlock your potential as a Technical Sourcer, driving talent acquisition across Engineering, Product, and Design. Build pipelines, engage candidates, and collaborate with teams to identify top-tier ta...
Reposted 6 days ago
Sr. Product Marketing Specialist
$94K - $141K *
Shape the future of software delivery by crafting compelling messaging and positioning for regulated enterprises. Drive executive conversations with insights on compliance and AI governance, while equ...
6 days ago
Technical Enablement Manager, Identity Security
$130K - $160K *
Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...
1 week ago
$127K - $132K *
Drive the future of SAP systems by managing architecture, maintenance, and integration. Collaborate with cross-functional teams to ensure optimal performance and implement best practices in a dynamic...
1 week ago
Mid-Market Implementation Specialist - Americas (West)
$80K - $95K *
Champion the end-to-end management of high-touch implementations, ensuring efficient customer onboarding for B2B SaaS solutions while enhancing customer satisfaction and achieving optimal time-to-valu...
Reposted 3 weeks ago
Microsoft Dynamics 365 Customer Support Manager
$130K - $160K *
Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...
Reposted 1 week ago
Junior SAP Integration Developer
$63K - $105K *
Unlock your potential by contributing to SAP Integration Development, where you'll design, test, and support software solutions in a collaborative remote environment, ensuring seamless system communic...
Reposted 2 weeks ago
$95K - $115K *
Lead the charge in providing expert environmental consulting solutions for industrial clients across the U.S., focusing on permitting, compliance, and risk-reduction while nurturing client relationshi...
3 weeks ago
Technical Specialist- Softlines
$90K - $110K *
Help us shape the future of technical services by providing expert support across the Americas. You will drive new product development, enhance client satisfaction, and maintain regulatory compliance...
Reposted 4 days ago
$63K - $129K *
Transform security operations by automating ICAM workflows and enhancing Zero Trust policies. Collaborate with cross-functional teams to build secure, scalable solutions that strengthen enterprise sec...
Reposted 1 week ago
Field Service Engineer 2- Afton, Texas
$74K - $96K *
Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...
Reposted 4 days ago
$104K *
Analyze and support security programs, ensuring compliance with regulations while enhancing operational efficiency. Collaborate with management to prioritize projects and improve administrative proces...
4 days ago
$130K - $160K *
Drive a structured sales strategy for the US region, achieving targets and creating pipelines through outbound prospecting and tailored solutions while engaging senior stakeholders and maintaining CRM...
1 week ago
Application Packaging Engineer
$116K - $122K *
Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...
Today
$80K - $121K *
Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...
Reposted 3 weeks ago
$135K - $169K *
Join a team that's dedicated to delivering high-quality software solutions. Lead and support agile delivery processes while forging strong relationships with clients and internal teams to ensure proje...
4 weeks ago
$115K - $120K *
Elevate software quality by managing test planning, execution, and reporting. Collaborate with development teams, mentor junior testers, and ensure compliance with cybersecurity standards while drivin...
Today
$93K - $179K *
Contribute to innovative software solutions by designing, developing, and testing applications. Engage in all phases of the software lifecycle while mentoring junior engineers and enhancing operationa...
2 weeks ago
Associate Systems Engineer, Data Management
$95K - $115K *
Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...
2 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.