Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$80K - $95K *
Join our dynamic Talent Acquisition team as a Technical Recruiter, managing the full-cycle hiring process to attract top talent for our Prime contracts supporting the Intelligence Community, emphasizi...
3 weeks ago
Level 3 DDC Controls Technician
$80K - $95K *
Transform your career by leading complex DDC control projects, mentoring junior technicians, and ensuring system reliability and efficiency in commercial building automation. Drive innovation and exce...
1 week ago
Principal AI Security Engineer
$172K - $240K *
Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...
2 weeks ago
$110K - $130K *
Develop and enhance software solutions, collaborating with senior developers to ensure alignment with industry standards and methodologies. Engage in all phases of the development process while workin...
4 days ago
$110K - $130K *
Empower a high-performing technical support team by executing strategic communication plans, mentoring talent, and enhancing service delivery for payroll tax platforms, ensuring quality and customer s...
1 week ago
$80K - $95K *
Join a team that's committed to enhancing IT training delivery for FAA personnel. Leverage your expertise in Microsoft 365 and instructional design to empower users, improve tech adoption, and elevate...
3 weeks ago
Learning and Development Program Specialist
$85K - $100K *
Pioneer modern learning experiences by designing impactful training programs and resources. Leverage AI tools for e-learning development and facilitate engaging sessions to drive employee growth and s...
Reposted 2 days ago
Manager, Engineering, Managed Services – AIX, Unix & Linux
$126K - $177K *
Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...
2 weeks ago
Director , Ai Support Transformation (ServiceNow)
$130K - $150K *
Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...
1 week ago
Remote Site Technician - Coeurs Rainy River Mine, Evolution Mine & Impala Canada Mine
$103K - $107K *
Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...
Today
Sr. Engineer, Skylar Automation
$120K - $145K *
Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...
1 week ago
$79K - $122K *
Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...
2 days ago
$68K - $109K *
Join a dynamic team to enhance customer operations and drive improvements through field service. You'll perform technical analysis, maintain equipment, and foster strong client relationships, ensuring...
Reposted 3 weeks ago
$80K - $120K *
Join a team that's dedicated to enhancing AI product quality through rigorous testing and requirements management. Collaborate with cross-functional teams to ensure software meets user needs and indus...
Reposted 2 days ago
$90K - $110K *
Join our team to ensure high-quality AI product releases by developing test plans, executing tests, and managing requirements. Collaborate with stakeholders to enhance product functionality and drive...
1 week ago
$100K - $120K *
Join a team that's dedicated to deploying and sustaining software-enabled autonomous systems. You'll bridge technical gaps, ensuring operational readiness and enhancing customer independence through h...
1 week ago
Technical Solutions Manager - Life Sciences
$135K - $160K *
Lead the charge in delivering innovative DCS solutions for Life Sciences. Serve as the technical expert, driving automation strategies and ensuring compliance with regulations to support growth and ex...
Reposted today
Senior Field Service Technician
$83K - $133K *
Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...
Reposted 1 week ago
Senior Field Service Technician
$83K - $133K *
Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...
3 weeks ago
Senior Field Service Technician
$83K - $124K *
Transform electric power delivery through installation, maintenance, and troubleshooting. Drive customer satisfaction and operational excellence as you work on low- and medium-voltage systems across t...
3 weeks ago
$120K - $145K *
Pioneer innovative solutions as a Senior Software Engineer, collaborating with a seasoned team to tackle complex challenges. Drive product development in a fully remote environment, focusing on user n...
Reposted 6 days ago
Senior Optical Transport Implementation Engineer - Pub Sec
$93K - $124K *
Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...
Reposted 1 week ago
Diagnostics Technical Specialist
$69K - $100K *
Join a team that's dedicated to enhancing veterinary diagnostics through expert onsite support, training, and relationship management, ensuring optimal customer satisfaction and product utilization ac...
Yesterday
$80K - $130K *
Join our team to drive sales growth by cultivating leads and executing sales strategies for innovative SaaS solutions, enhancing learning and development across enterprise organizations...
1 week ago
Sr Lifecycle Services Operations Manager
$110K - $130K *
Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...
1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.