Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$80K - $95K *

Join our dynamic Talent Acquisition team as a Technical Recruiter, managing the full-cycle hiring process to attract top talent for our Prime contracts supporting the Intelligence Community, emphasizi...

Annapolis, MDRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform your career by leading complex DDC control projects, mentoring junior technicians, and ensuring system reliability and efficiency in commercial building automation. Drive innovation and exce...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$172K - $240K *

Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Develop and enhance software solutions, collaborating with senior developers to ensure alignment with industry standards and methodologies. Engage in all phases of the development process while workin...

Warren, MIRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower a high-performing technical support team by executing strategic communication plans, mentoring talent, and enhancing service delivery for payroll tax platforms, ensuring quality and customer s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's committed to enhancing IT training delivery for FAA personnel. Leverage your expertise in Microsoft 365 and instructional design to empower users, improve tech adoption, and elevate...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Pioneer modern learning experiences by designing impactful training programs and resources. Leverage AI tools for e-learning development and facilitate engaging sessions to drive employee growth and s...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$126K - $177K *

Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $150K *

Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$103K - $107K *

Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...

Thunder Bay, ONRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $122K *

Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...

Durham, NCRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$68K - $109K *

Join a dynamic team to enhance customer operations and drive improvements through field service. You'll perform technical analysis, maintain equipment, and foster strong client relationships, ensuring...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Join a team that's dedicated to enhancing AI product quality through rigorous testing and requirements management. Collaborate with cross-functional teams to ensure software meets user needs and indus...

Virginia, USRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join our team to ensure high-quality AI product releases by developing test plans, executing tests, and managing requirements. Collaborate with stakeholders to enhance product functionality and drive...

Virginia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to deploying and sustaining software-enabled autonomous systems. You'll bridge technical gaps, ensuring operational readiness and enhancing customer independence through h...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $160K *

Lead the charge in delivering innovative DCS solutions for Life Sciences. Serve as the technical expert, driving automation strategies and ensuring compliance with regulations to support growth and ex...

United StatesRemote

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $124K *

Transform electric power delivery through installation, maintenance, and troubleshooting. Drive customer satisfaction and operational excellence as you work on low- and medium-voltage systems across t...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Pioneer innovative solutions as a Senior Software Engineer, collaborating with a seasoned team to tackle complex challenges. Drive product development in a fully remote environment, focusing on user n...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Transportation

$93K - $124K *

Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...

Texas, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$69K - $100K *

Join a team that's dedicated to enhancing veterinary diagnostics through expert onsite support, training, and relationship management, ensuring optimal customer satisfaction and product utilization ac...

Rhode Island, USRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $130K *

Join our team to drive sales growth by cultivating leads and executing sales strategies for innovative SaaS solutions, enhancing learning and development across enterprise organizations...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...

North Carolina, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.