Technical Support Manager Jobs in Rochester, NY

Join a team that's focused on building strong customer partnerships and delivering exceptional technical support. You'll oversee customer onboarding, enhance engagement, and drive adoption of the plat...

Join us to lead product strategy for a cutting-edge SaaS platform, enhancing auto repair services. Collaborate cross-functionally while leveraging AI to drive impactful product innovations and maintai...

Manage multiple litigation support cases while driving process and quality improvement. Lead project planning, staff coordination, and communication with various stakeholders to ensure effective and t...

Execute impactful networking product strategies, translating technical complexities into market-ready offerings while collaborating across engineering teams to ensure successful delivery within a high...

Drive the strategy and delivery of AI-driven product solutions. Collaborate cross-functionally to enhance workflows and optimize operational efficiency, ensuring clear requirements and scalable outcom...

Elevate customer success by driving Emergency Call Management adoption. This role emphasizes cloud product integration and technical support, ensuring seamless operation within client infrastructures...

Contribute to IT excellence by managing helpdesk support, enhancing documentation standards, and driving Tier 2 systems administration across diverse SaaS platforms, fostering a collaborative environm...

Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...

Accelerate revenue growth by partnering with Sales to deliver technical expertise, design solutions, and provide exceptional customer experiences, leveraging your technical acumen and communication sk...

Advance customer satisfaction by leading a dynamic Client Support team focused on delivering technical excellence, enhancing service quality, and driving continuous improvement in client engagement an...

Pioneer a high-impact Technical Account Management team, defining and strategizing key partner engagements while fostering trust and driving measurable outcomes for strategic partnerships across multi...

Lead and optimize frontline operations to deliver exceptional service quality. Build and engage a high-performing team focused on member experience while analyzing metrics to foster continuous improve...

Elevate design effectiveness by providing DFx leadership, ensuring manufacturability, assembly efficiency, and quality throughout product lifecycles while collaborating across engineering, manufacturi...

Elevate production environments by serving as the key technical liaison for product teams. Optimize containerization processes and collaborate closely with platform teams to ensure seamless integratio...

Elevate VIP technical support by leading operations and mentoring a skilled team. Drive complex incident resolutions and enhance service delivery within a high-stakes environment, ensuring exceptional...

Bring your expertise to lead complex programs for Marine Corps installations, overseeing Military Construction and communication initiatives. Drive cross-functional collaboration and ensure alignment...

Empower customer engagement by managing a dynamic portfolio of 600+ clients. Drive revenue growth and retention through strategic partnerships and complex negotiations, delivering tailored solutions f...

Lead and coordinate cross-functional service projects, ensuring alignment with business goals, timelines, and budgets. Utilize your expertise in project management and engineering to drive collaborati...

Drive product excellence by leading a dynamic team focused on enhancing workforce management solutions. Collaborate cross-functionally to elevate customer engagement and ensure market competitiveness...

Join a team delivering critical remote monitoring and operational solutions for power and water sectors. Manage diverse projects, ensuring high-quality outcomes and customer satisfaction while enhanci...

Collaborate across teams to ensure 100% on-time delivery and optimize supply chain operations for enhancing customer satisfaction and performance metrics...

Champion a high-performing Technical Product Marketing team, sculpting strategies and narratives around cybersecurity products. Collaborate cross-functionally to drive market presence and engage diver...

Lead content development initiatives that enhance certification quality and reliability. Oversee cross-functional teams while ensuring timely delivery, effective communication, and adherence to budget...

Champion a high-impact technical support team, driving automation and AI tools for improved resolution workflows. Lead strategic initiatives while overseeing operational excellence, partnering cross-f...

Lead the charge in software product deployment and training, enhancing user experiences while managing implementations and support functions for diverse government environments. Be a pivotal resource...