About the RoleWe're seeking a Product Manager to drive the strategy, development, and delivery of ConnectWise platform solutions, with a strong emphasis on AI-driven capabilities and workflow optimization. This role requires hands-on experience with AI platforms and tools to design and implement intelligent solutions that improve operational efficiency and partner outcomes.
You'll work cross-functionally to define requirements, prioritize backlogs, and deliver data-driven, AI-enabled solutions that enhance productivity, automate workflows, and support partner growth.
What You'll Do- Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automation
- Gather and translate customer, market, and data insights into clear, actionable product requirements
- Identify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilities
- Manage and prioritize the product backlog to align with AI-driven innovation goals
- Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions
- Monitor product performance, adoption, and user experience, leveraging AI insights where applicable
- Continuously identify opportunities to optimize workflows through AI and automation
- Represent the product with partners and stakeholders, articulating AI strategy and value
What You Bring- 5+ years of product management or related experience
- Required: Hands-on experience with AI/ML platforms, tools, or solutions, particularly in driving workflow improvements or automation
- Proven ability to leverage AI technologies to enhance product functionality and operational efficiency
- Strong communication and problem-solving skills
- Experience working closely with software development and data teams
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong partner- and outcome-focused mindset
Nice to Have- Experience in MSP, SaaS, or technology platforms
- Familiarity with Agile, SDLC, and Atlassian tools
- Experience with AI platforms (e.g., OpenAI, Azure AI, automation tools, or similar) in a product environment
- Experience with ConnectWise or similar platforms
Working Conditions- On-site / Hybrid / Remote depending on location
- 0-10% travel may be required
