Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
Network Operations Manager, Contracting
$119K - $140K *
Shape the future of network partnerships by managing the lifecycle of contracts, from evaluation to negotiation. Collaborate with stakeholders to ensure alignment with operational standards while nurt...
2 weeks ago
Teamcenter L2 Support Consultant
$84K - $131K *
Unlock your potential as a Lead Consultant, providing expert Level 2 support for Teamcenter PLM environments. Collaborate with cross-functional teams to resolve complex issues and ensure application s...
2 weeks ago
Global Head of Customer Success Engineering
$242K - $285K *
Transform the customer success landscape by leading technical teams, driving integration health, and enhancing revenue through strategic partnerships and innovative solutions in the programmatic ecosy...
1 week ago
Senior Imaging Engineer (Central)
$80K - $130K *
Transform healthcare by providing expert imaging support in a dynamic hospital environment. Collaborate with clinical teams to ensure optimal performance of diagnostic systems, enhancing patient care...
1 week ago
Software Technical Leader, Remote, Canada
$162K - $234K *
Empower innovation by building scalable distributed solutions that enhance user experiences and drive business growth. Collaborate across teams to ensure system reliability and performance from concep...
Yesterday
$125K - $150K *
Transform technology operations by leading IT and cybersecurity strategies, ensuring secure, scalable systems while enhancing employee support in a dynamic, remote-first environment. Collaborate acros...
4 weeks ago
Senior Marketing Manager - Public Sector
$100K - $169K *
Drive impactful demand generation strategies for the Public Sector, collaborating cross-functionally to execute integrated marketing campaigns that enhance pipeline growth and revenue. Leverage data-d...
3 days ago
D&T Sr Project Management Consultant - Talent Community
$110K - $130K *
Elevate your project management career by leading a strategic platform within investor client coverage, enhancing client engagement and driving technology integration across CBRE's commercial real est...
Reposted 2 weeks ago
$132K - $165K *
Join a team that's dedicated to enhancing partner relationships and driving strategic initiatives. Utilize your project management skills to support account growth and ensure partner satisfaction in a...
Reposted 1 week ago
Software Engineering Manager- Eng and Data Platforms (Remote)
$135K - $160K *
Empower a talented engineering team by overseeing operations, mentoring staff, and aligning product vision with business needs. Drive high-impact initiatives in a fast-paced environment while promotin...
Reposted 2 weeks ago
Director, Funded Billing & Collections
$110K - $130K *
Drive operational excellence at a leading healthcare organization by leading funded medical accounts receivable. Build a high-performing collections team, enhance cash flow, and ensure compliance whil...
2 weeks ago
$62K - $103K *
Join a dynamic team to conduct open-source research and analysis, supporting senior officials with timely insights on national security topics. This remote role requires effective communication and a...
5 days ago
SAP Senior Solution Architect, Manufacturing
$150K - $232K *
Lead transformative SAP solutions in manufacturing, optimizing processes and driving innovation. Collaborate with teams to deliver value-driven results, leveraging deep expertise in SAP S/4HANA and bu...
1 week ago
$100K - $120K *
Transform the furniture retail landscape by driving channel expansion and managing partnerships with dealers across the U.S. Bring your expertise in sales and negotiation to unlock market growth oppor...
Reposted 3 days ago
Senior Manager IGA Engineering (Sailpoint ISC)- Remote
$130K - $155K *
Drive the technical strategy for identity governance services, leading a team to enhance identity security across the organization. Collaborate with cross-functional teams to implement SailPoint solut...
1 week ago
Senior Director, Software Engineering
$145K - $190K *
Lead the charge in designing and optimizing scalable data pipelines using Azure, PySpark, and Airflow. Collaborate with teams to ensure data quality and performance while mentoring engineers and drivi...
3 weeks ago
Director, Automation Operations
$144K - $191K *
Unlock potential by leading the Automated Operations capability within Member Services. Oversee AI support experiences, enhance team productivity, and drive continuous improvement to elevate member in...
3 weeks ago
Sr Strategic Alliances Manager
$110K - $130K *
Champion strategic alliances to drive growth, enhance partnerships, and align cross-functional teams. Lead initiatives that translate company goals into actionable plans, ensuring measurable results a...
2 weeks ago
Salesforce Technical Project Manager
$110K - $130K *
Elevate the delivery of Salesforce programs by leading end-to-end project management, ensuring compliance, and fostering collaboration across teams to enhance federal application modernization efforts...
2 weeks ago
$135K - $149K *
Analyze and enhance IT infrastructure through secure cloud solutions, ensuring 24x7 availability. Collaborate with teams to streamline workflows, improve system reliability, and tackle complex challen...
5 days ago
$83K - $104K *
Lead the charge in managing complex client programs, driving operational excellence and strategic direction while fostering strong stakeholder relationships and ensuring exceptional service delivery...
1 week ago
$125K - $150K *
Empower operational excellence by developing and implementing technical training strategies across teams, ensuring compliance and effectiveness while enhancing workforce capabilities in high-stakes en...
Reposted 5 days ago
$110K - $140K *
Join a team that's driving growth in dental financing by managing key accounts, building relationships, and leveraging data to enhance practice performance. Your consultative approach will empower pra...
Reposted yesterday
Lead Technical Program Manager, ADM (Remote)
$118K - $180K *
Champion the development of Advanced Deposition Materials by leading New Product Introductions from concept to high volume manufacturing, ensuring cross-functional alignment and delivering quality pro...
4 weeks ago
Lead Technical Program Manager, ADM (Remote)
$118K - $180K *
Champion innovative product development by leading cross-functional teams to drive New Product Introductions in Advanced Deposition Materials, ensuring alignment with business goals and customer needs...
4 weeks ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.