Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$90K - $180K *

Manage and enhance enterprise Active Directory environments by implementing security measures, automating processes, and ensuring operational efficiency. Collaborate with teams to design scalable solu...

Bentonville, ARRemote

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$82K - $95K *

Join a team that's shaping the future of manufacturing by supporting project coordination and gaining cross-functional experience. Collaborate with experts while contributing to innovative solutions i...

Michigan, USRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower your career by leading large-scale wireless infrastructure projects. Drive excellence in deployment, client relations, and cross-functional coordination while managing complex programs from co...

North Carolina, USRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$115K - $150K *

Engage in strategic automation initiatives to enhance manufacturing capabilities, leading complex projects from concept to execution. Collaborate with cross-functional teams to drive innovation and al...

St. James, MNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$140K - $160K *

Deliver impactful financial management solutions by leading a team of 8-10 professionals in federal financial systems. Engage with stakeholders to analyze data, support decision-making, and ensure suc...

Arlington, VARemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$95K - $115K *

Champion the successful delivery of projects and technology initiatives by coordinating cross-functional teams and managing risks, ensuring timely and high-quality outcomes that align with business ob...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by driving impactful product launches through cross-functional collaboration and strategic messaging. Engage directly with clients and teams to enhance market presence, adoption, and...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in ensuring quality standards for critical environments. Oversee QA/QC processes, manage contractor performance, and drive root-cause analysis to enhance reliability and operational ex...

Oklahoma, USRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$127K - $203K *

Champion the AI Center of Excellence by managing the roadmap, prioritizing initiatives, and ensuring alignment with corporate goals. Drive stakeholder engagement and deliver measurable business outcom...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Innovate and lead the MyGeotab workflows, ensuring usability and reliability while driving evolution and collaboration across product domains to enhance customer experience and operational efficiency...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$138K - $184K *

Join a dynamic team to lead the evolution of MyGeotab workflows, ensuring usability and reliability while fostering collaboration across product domains. Drive innovation and enhance customer experien...

Oakville, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$160K - $190K *

Accelerate progress at senior living communities by leading a high-performing Customer Success team, ensuring measurable outcomes and fostering strong partnerships to enhance care delivery and custome...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$114K - $152K *

Join a team that's driving growth in federal sales by developing relationships with key clients in the Department of War. Leverage your expertise to manage a sales pipeline, achieve targets, and provi...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize our product suite to elevate financial advisory capabilities through innovative AI solutions. Lead the entire product lifecycle, collaborating with diverse teams to transform complex workflow...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$114K - $142K *

Drive brand success by leading marketing strategies and campaigns. Collaborate with teams to enhance brand positioning, manage stakeholder relationships, and analyze market trends to achieve organizat...

Staples, MNRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform enterprise VoIP infrastructure by leading design, engineering, and compliance efforts. Manage complex incidents, mentor technicians, and drive modernization projects while ensuring optimal p...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $200K *

Join a dynamic team to manage strategic supplier partnerships, ensuring alignment with growth objectives and operational needs in a fast-paced cloud infrastructure environment. Drive collaboration and...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$101K - $145K *

Unlock potential by delivering exceptional onsite technical support and managed services, ensuring timely resolution of IT issues and enhancing customer satisfaction through innovative solutions and c...

New Hampshire, USRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Develop innovative product strategies to enhance a dynamic platform for construction materials. Lead feature development, optimize user experience, and leverage data-driven insights while collaboratin...

Ontario, CARemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to fostering strategic relationships with enterprise customers, ensuring successful adoption and optimization of technology solutions in the financial services sector whil...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Support the design and improvement of IT service management processes, ensuring effective service delivery and compliance. Collaborate with stakeholders to document, analyze, and enhance service manag...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $127K *

Engineer robust solutions for Power Delivery projects, ensuring safety and efficiency through hands-on execution, troubleshooting, and training to enhance system performance and drive customer satisfa...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $127K *

Manage complex service projects in Power Delivery, ensuring top-tier customer satisfaction. Drive technical excellence in troubleshooting, commissioning, and team leadership. Enhance system performanc...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$126K - $208K *

Accelerate progress at a global scale by driving partner alignment and co-innovation in the Autonomous Workforce practice. Leverage ServiceNow technologies to enhance market strategies and deliver imp...

New York, NYRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$84K - $100K *

Elevate customer satisfaction by leading a dedicated team to ensure seamless installation processes, manage job flow, and enhance service delivery, all while driving operational excellence and fosteri...

Idaho, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.