Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Transform clinical operations by leading a dynamic team, ensuring high-quality trial management, and driving innovation through technology and AI solutions. Foster collaboration and accountability whi...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$66K - $138K *

Join a dynamic team to lead enterprise software implementations, guiding clients from discovery to deployment. Leverage your consulting expertise and technical skills to drive project success and enha...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$133K - $200K *

Elevate client relationships by leading strategic executive engagements, transforming account priorities into impactful conversations that drive growth and strengthen partnerships. Collaborate with sa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $164K *

Elevate project outcomes by managing medium to high complexity initiatives, ensuring timely delivery, stakeholder engagement, and adherence to best practices throughout the project lifecycle...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$220K - $290K *

Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's redefining application security by guiding customers through complex evaluations. Leverage your expertise in offensive security to build relationships, deliver impactful demos, and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead enterprise Order-to-Cash implementations, ensuring timely delivery and customer readiness. Collaborate with cross-functional teams to manage project governance, risks, and milestones while mainta...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $135K *

Lead the charge in developing and managing enterprise proposals and plans, ensuring compliance and quality across submissions. Collaborate with cross-functional teams to enhance win strategies and dri...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $120K *

Champion client relationships and drive sales growth by leveraging your expertise in HVAC services. Collaborate with teams to enhance account strategies and deliver tailored solutions that meet client...

Modesto, CARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$190K - $200K *

Join us to lead operational excellence and drive business growth through strategic management of contract execution, customer satisfaction, and employee development in a dynamic remote environment...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $125K *

Serve as the primary liaison for key clients, ensuring satisfaction and engagement through tailored solutions and proactive strategies. Drive retention and maximize value by leveraging a comprehensive...

Iselin, NJRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Engage with customers as a trusted advisor, driving value and growth through strategic account management. Proactively identify needs, enhance product adoption, and ensure exceptional support to maxim...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$103K - $107K *

Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...

Thunder Bay, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's redefining customer experience through innovative contact center technologies. Lead technical initiatives, mentor engineers, and collaborate across functions to deliver scalable sol...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead end-to-end client engagements for complex AI and digital projects, managing multiple implementations while ensuring timely delivery and exceeding client expectations. Collaborate with cross-funct...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by leading client engagements in cybersecurity, driving Zero Trust initiatives, and providing strategic guidance to enhance business outcomes while fostering strong relationships a...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $155K *

Transform the testing landscape by developing automated solutions for AI products. Collaborate with cross-functional teams to enhance testing strategies, ensuring quality and reliability in a fast-pac...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform complex customer implementations into seamless successes by owning the delivery lifecycle, driving technical discussions, and ensuring stakeholder satisfaction from kickoff to go-live. Your...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform complex technical solutions into actionable blueprints, bridging product and engineering teams. Drive global GTM strategy by creating detailed architecture diagrams and hands-on lab environm...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $173K *

Join a team that's driving revenue growth and customer success through innovative sales strategies. Lead a high-performance sales team, collaborate cross-functionally, and enhance customer experiences...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $115K *

Drive operational excellence by overseeing daily functions, enhancing customer satisfaction, and fostering innovation. Collaborate with stakeholders to manage projects and maintain high-quality standa...

Charlotte, NCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$83K - $133K *

Take ownership of delivering top-tier technical support and services by performing installations, maintenance, and repairs on power delivery equipment while ensuring safety standards and customer sati...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $187K *

Lead a dynamic Salesforce Engineering team, driving process improvements and technical ownership to enhance business operations and ensure alignment with best practices across the platform...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$125K - $188K *

Transform BIM services by leading a skilled team, ensuring technical excellence and operational efficiency while fostering a culture of innovation and continuous learning to enhance project delivery a...

Lenexa, KSRemote

3 days ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.