Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$95K - $115K *

Drive revenue growth and customer retention by executing strategic account plans for diagnostic solutions in the Immunodiagnostics Division, fostering partnerships with key stakeholders in healthcare...

Ohio, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Reimagine solutions engineering by leading a team focused on enhancing operational efficiency across OmniChannel Retail and Ecommerce. Drive effective implementation strategies and continuous improvem...

Georgia, USRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$111K - $163K *

Join a team dedicated to driving successful IT project outcomes through effective management methodologies, ensuring on-time and on-budget completion while aligning with business goals and fostering c...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $210K *

Join a dynamic team to shape financial systems that drive growth and innovation. You'll own the strategy for money movement and banking, collaborating across departments to enhance reliability and sca...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$96K - $283K *

Lead the charge in global benefits and well-being program implementation, ensuring alignment with company values. Collaborate with HR teams and vendors to enhance employee experience and maintain comp...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $175K *

Empower teams by leading innovative technology solutions through Agile project management. Drive strategic initiatives, manage remote teams, and facilitate technical discussions to ensure successful p...

Mclean, VARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $216K *

Drive successful IT program delivery and customer relationships while managing financial performance and team leadership. Engage with stakeholders to identify growth opportunities and ensure high-qual...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform your career by driving market development in quantum technology. Engage with strategic accounts and forge strong relationships while identifying new business opportunities and expanding exis...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $160K *

Unlock potential by leading complex cyber investigations, mentoring junior analysts, and analyzing sophisticated threats to safeguard AI systems from misuse. Drive impactful decisions and enhance safe...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join a dynamic team as a Principal Software Engineer, driving innovation in AI CX tools. Collaborate with leaders, tackle complex challenges, and influence product direction in a fast-paced, startup-l...

Toronto, ONRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Drive exceptional sales growth by cultivating relationships and executing strategic sales initiatives that enhance the adoption and presence of innovative Skin platforms, delivering impactful results...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading strategic digital transformation sales across industries. Drive complex pursuits integrating Cybersecurity, AI solutions, and Manufacturing Operations Management to enhance...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform digital plant projects through effective management, ensuring successful delivery while overseeing scope, budget, and client satisfaction. Collaborate with teams to drive project success and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$62K - $104K *

Contribute to the success of data center operations by traveling to customer sites for equipment start-up, commissioning, and troubleshooting. Utilize strong diagnostic skills to ensure optimal perfor...

Texas, USRemote

Reposted today

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Join a team that's dedicated to delivering exceptional service in Data Center operations. Utilize your HVAC expertise to troubleshoot, commission, and maintain critical equipment while traveling exten...

Texas, USRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Execute comprehensive HVAC solutions at customer sites, ensuring optimal performance and safety of Data Center equipment. Collaborate with teams, manage projects, and provide exceptional service while...

Florida, USRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Elevate your career by delivering expert troubleshooting and commissioning of Data Center HVAC systems. Travel extensively to provide specialized support, training, and maintenance, ensuring peak perf...

Texas, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Transform customer experience by providing on-site support for Data Center systems. Independently troubleshoot, commission, and repair HVAC equipment, ensuring optimal operation and client satisfactio...

Illinois, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$205K - $255K *

Join a team that's shaping the future of data protection by leading the Computer Backup engineering team. Drive technical direction, manage budgets, and enhance collaboration across desktop and backen...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead compliance initiatives by managing cybersecurity projects and teams. Collaborate with clients to ensure excellence in service delivery while steering resource strategy and risk mitigation to meet...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the IT workstream in executing complex business separations and transformations, managing cross-functional teams, and coordinating critical activities to ensure successful outcomes in a dynamic e...

Dallas, TXRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in managing national accounts, driving supply chain solutions, and fostering strategic relationships with C-level executives to achieve revenue goals and enhance customer satisfaction...

Belmont, NCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Accelerate progress at the intersection of finance and technology by leading the optimization of finance systems. Drive efficiency and scalability while managing technical resources and fostering a da...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Accelerate your career by owning content strategy and execution, collaborating with founders and engineers to craft compelling narratives that engage B2B audiences and showcase innovative technology i...

Toronto, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Elevate product execution by translating client needs into actionable requirements, collaborating with engineering and data science teams to deliver standardized measurement solutions across various c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.