Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$120K - $144K *

Optimize large-scale building automation projects by leading cross-functional teams, managing budgets, and ensuring client satisfaction. Drive innovative strategies for execution and risk management i...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $110K *

Join us in driving sales success across the Southeast territory by leading direct sales efforts, fostering customer relationships, and achieving revenue goals while collaborating with diverse teams to...

Waukesha, WIRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$97K - $115K *

Drive strategic partnerships by managing key technology alliances, focusing on Microsoft. Collaborate across teams to identify growth opportunities, enhance partner engagement, and align initiatives w...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $92K *

Join a dynamic team as you support project execution and management for USACE maintenance tasks. Collaborate with stakeholders, track performance metrics, and guide project teams to ensure successful...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Join a dynamic team as you lead engineers in delivering high-quality technology. Drive performance, resource planning, and best practices across the SDLC while fostering a culture of collaboration and...

Livonia, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Drive sales growth by cultivating relationships, managing territory, and providing technical expertise to customers while ensuring market share and sales goals are achieved in a dynamic environment...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower global connectivity by leading remote access technology support, ensuring operational stability and performance of virtual desktop services. Drive incident management, enhance user experience...

Jersey City, NJRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$155K - $210K *

Lead complex programs and strategic client engagements, driving technology transformation and sustainable business value. Act as a trusted adviser to C-level stakeholders, shaping program vision and e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$177K - $224K *

Lead strategic customer relationships in aerospace and energy sectors, driving renewals and engineering engagements. Own key accounts, transition pricing models, and ensure customer success through te...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Partner with us to drive strategic growth by managing key accounts, building executive relationships, and leading complex sales cycles in a dynamic environment focused on cybersecurity and digital tra...

Newark, NJRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $125K *

Take ownership of safety initiatives across multiple construction sites, ensuring compliance and fostering a culture of safety. Collaborate with teams to educate and implement best practices while con...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$72K - $120K *

Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us to lead the enterprise Program Management Office, driving strategic initiatives and ensuring alignment across divisions. You'll mentor project managers, oversee governance, and enhance project...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $87K *

Drive impactful events by managing logistics, budgets, and stakeholder engagement for both in-person and online conferences. Utilize your project management skills to enhance member experiences and en...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$157K - $238K *

Pioneer innovative threat detection engineering solutions that protect our infrastructure. Collaborate across teams to enhance our detection platform through advanced telemetry, improve pipeline relia...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Transform your career by leading a high-impact Developer Infrastructure team. Drive technical strategy, enhance developer experience, and foster a culture of growth and accountability while collaborat...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $250K *

Engage with diverse stakeholders to drive sales growth in FWA, M2M, and IoT solutions. Develop new customer relationships while enhancing existing accounts, leveraging a robust channel ecosystem to ma...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $140K *

Elevate customer experience by optimizing Zendesk for a scaling organization. Collaborate with leadership to enhance routing, AI tools, and workflows, ensuring efficient support operations and data-dr...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$175K - $210K *

Unlock operational excellence by leading multi-site Facility Operations, driving strategic initiatives, and developing high-performance teams to enhance efficiency and reliability across the region wh...

Menlo Park, CARemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's focused on driving growth and customer satisfaction in the commercial and industrial sector. Leverage your sales expertise to manage accounts, resolve customer issues, and identify...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K *

Engage with customers to expertly start up, troubleshoot, and repair Data Center HVAC equipment. Collaborate independently on projects, ensuring equipment functionality while offering training and tec...

Utah, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$87K - $136K *

Elevate our Sales and Operations Planning by leading demand and supply strategies, ensuring product availability while managing inventory and cash flow. Collaborate with cross-functional teams to driv...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential by driving customer success and strategic growth. Collaborate with cross-functional teams to enhance customer outcomes, mitigate risks, and expand enterprise accounts, ensuring l...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $220K *

Transform strategic initiatives into actionable plans, driving growth and efficiency through data-driven insights and cross-functional collaboration. Lead M&A strategies and enhance customer experienc...

Olympia, WARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.