Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$165K - $185K *

Grow your career with us by leading complex electrical power solutions projects. Collaborate with diverse teams to deliver innovative solutions for mission-critical facilities, ensuring projects meet...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Champion financial excellence by leading accounting and compliance for Canadian operations, ensuring alignment with U.S. governance while driving scalable processes and supporting strategic business d...

Ontario, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$92K - $138K *

Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive pipeline generation and deal execution while building local partnerships. Engage with key customers to enhance product offerings and represent the brand at industry events, fostering growth in a...

Atlanta, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$233K - $500K+*

Lead the development and execution of innovative global compensation strategies, partnering with stakeholders to enhance employee engagement while ensuring compliance and effectiveness in a dynamic ma...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform complex security architectures into compelling business narratives that resonate with enterprise decision-makers. Collaborate across teams to drive product positioning, messaging, and go-to...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $190K *

Lead the charge in ensuring compliance for medical devices by managing audits, reviewing documentation, and collaborating with clients. Utilize your expertise in regulatory frameworks to drive quality...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$116K - $143K *

Elevate our supply chain operations by leading the design and implementation of automation systems. Collaborate with cross-functional teams to enhance efficiency and drive performance in distribution...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$220K - $255K *

Engage a dynamic enterprise sales team to exceed quotas and enhance market presence. Drive growth through strategic partnerships and lead talent development in a defined territory, ensuring exceptiona...

Seattle, WARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the execution of turnkey services in your area, overseeing project phases, managing teams, and ensuring customer satisfaction while achieving financial goals and maintaining data integrity...

San Francisco, CARemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Accelerate progress at the forefront of Agile transformation, managing complex projects and providing strategic guidance to enhance program effectiveness and stakeholder engagement across diverse team...

Reston, VARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team driving strategic project initiatives with cross-functional collaboration, managing complex programs to achieve company goals while optimizing efficiency and enhancing organization...

Ontario, CARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$126K - $176K *

Lead the charge in managing complex data center projects, ensuring safety, quality, and timely delivery. Collaborate with diverse teams to foster relationships and drive strategic improvements while e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $175K *

Lead and optimize project management efforts, ensuring safety and efficiency while fostering strong relationships with clients and teams. Drive strategic improvements and mentor diverse teams to achie...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $175K *

Elevate project outcomes by leading diverse teams, ensuring safety, and driving effective communication. Leverage your expertise in construction management to enhance processes and foster strong clien...

Dallas, TXRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$139K - $214K *

Analyze complex data sets to drive business insights, optimize reporting, and support strategic initiatives. Collaborate with global teams to enhance operational efficiency and present findings to exe...

Morrisville, NCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$136K - $204K *

Unlock potential by leading clinical database development and integration teams. Drive operational excellence and compliance in clinical research, ensuring high-quality data solutions while collaborat...

Minneapolis, MNRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Unlock potential by managing complex IT projects, ensuring timely completion and customer satisfaction through data analysis and effective communication across teams...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Shape the future of technical content by building a robust function from the ground up, focusing on client engagement and leveraging emerging technologies to enhance understanding and communication...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $155K *

Shape the future of customer support by leveraging your expertise in Kubernetes and Linux. Collaborate with engineers to enhance Slinky’s reliability and performance while providing top-notch technica...

Utah, USRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$91K - $127K *

Unlock your potential by driving growth in Hybrid Infrastructure solutions. Lead strategic account management, cultivate relationships, and enhance market presence while achieving sales targets in a d...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$238K - $280K *

Shape the future of internal attack engineering by leading a skilled team to innovate and maintain cutting-edge offensive security capabilities, ensuring safe, autonomous attacks across enterprise net...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $144K *

Optimize large-scale building automation projects by leading cross-functional teams, managing budgets, and ensuring client satisfaction. Drive innovative strategies for execution and risk management i...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.